Coates Hire

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Coates Hire is a major Australian equipment rental company providing machinery, tools, vehicles, and site services to construction, mining, and industrial customers.

Mascot, New South Wales, Australia
coates.com.au
Owned by Seven Group Holdings Limited

About Coates Hire

Coates Hire is one of Australia’s largest equipment rental providers, supplying machinery, tools, vehicles, and site services to construction, mining, infrastructure, trade, and industrial customers. Headquartered in Mascot, New South Wales, Coates operates an extensive national branch network and an online booking platform at coates.com.au. They offer everything from small power tools, access equipment, and generators through to earthmoving machinery, traffic management gear, portable buildings, and engineered solutions for major projects. Customers can hire on a casual basis or via trade and commercial accounts.

A Coates Hire charge may appear on your bank or credit card statement if you (or your company) have rented equipment, vehicles, or site services, either in-store at a Coates branch, via phone, or online. Charges can include hire fees (daily, weekly, or longer-term), delivery and pickup fees, fuel, cleaning, damage waiver, consumables, and tolls for hired vehicles. You might also see a pre-authorisation or security hold placed on your card when opening a cash account or collecting equipment, which can later be reversed or adjusted to match the final invoice. Some charges may be processed after you return the equipment, once meter hours, damage, or missing items have been checked.

To verify or resolve a Coates Hire charge, start by checking your recent hire activity: booking confirmations, rental contracts, and invoices sent to your email or company accounts team, or by logging into your account at coates.com.au. Compare the transaction date and amount with the hire period, delivery dates, and any extra fees listed on your paperwork. If you still have questions, contact Coates Hire customer service by calling 13 COATES (13 26 28) within Australia or reaching out to your local branch; you can also use the contact form or live chat (where available) on coates.com.au. Keep your invoice number, contract number, or the last four digits of the card used handy—this will help them quickly locate your hire agreement, explain the charge, issue corrected invoices, or process any eligible refunds or adjustments.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Coates Hire.

  1. EZI*COATES HIRE 61297013216 AU

Frequently Asked Questions

Why did Coates Hire charge my card after I returned the equipment?

Coates Hire often places an estimated charge or pre-authorisation when you collect equipment, then finalises the amount after it is returned. Once the gear is checked for usage hours, fuel levels, damage, cleaning requirements, and any missing accessories, the final invoice is processed and your card is charged or adjusted accordingly. This can result in a charge appearing a day or more after the actual return date.

What are the most common Coates Hire charge amounts I might see on my statement?

Common transaction amounts include daily or weekly hire fees that can range from modest amounts for small tools to higher figures for access, power, or earthmoving equipment. You may also see separate or combined charges for delivery and pickup, damage waiver, fuel, or consumables (like blades, bits, or gas). For business account customers, consolidated invoices for multiple hires in a month may appear as a single larger Coates Hire transaction.

Why is there a Coates Hire ‘pending’ or pre-authorisation charge on my card?

Coates Hire may place a temporary pre-authorisation or security hold on your credit or debit card when you open a cash account, collect equipment, or extend a hire. This is not a final charge and is used to secure payment for the eventual invoice. Once the final hire charges are processed, the pre-authorisation is either converted into the actual payment or released by your bank, typically within a few business days depending on your card issuer.

How can I get a copy of my Coates Hire invoice or hire contract to verify the charge?

Invoices and hire contracts are usually emailed to the address you provided when booking or collecting the equipment, and account customers can often access them via their online account at coates.com.au. If you can’t locate your documents, contact Coates Hire on 13 COATES (13 26 28) or your local branch and provide your company name, mobile number, or the last four digits of the card used. They can re-send invoices and contracts so you can match every line item to the charge on your bank statement.

How do I dispute a Coates Hire charge or request a refund or adjustment?

If you believe you’ve been overcharged—for example, for extra days, damage you don’t agree with, or duplicate billing—contact Coates Hire directly before raising a dispute with your bank. Call 13 COATES (13 26 28) or reach out to the branch that supplied the equipment, and have your contract or invoice number ready. They can review GPS or meter readings, return times, condition reports, and photos to verify the charge and, where appropriate, issue a corrected invoice or refund back to your original payment method.

Does Coates Hire offer any kind of recurring or ongoing billing, like a subscription?

Coates Hire does not run traditional consumer subscriptions, but business and trade customers with credit accounts may be billed on regular cycles (for example, weekly or monthly consolidated invoices). If your company has an account, a recurring Coates Hire charge could reflect scheduled billing for long-term hires or multiple ongoing projects. Check with your accounts department or your Coates account manager if you see regular Coates Hire charges and are unsure which projects they relate to.

How can I stop future Coates Hire charges or close my hire/account?

To stop new hire charges, ensure all equipment has been off-hired (formally returned) and that Coates has confirmed the off-hire date and collection, if pickup is required. For cash and card hires, once the final invoice is paid and all equipment is returned, no further charges should occur unless tolls, fines, or late return fees are later applied. Business account customers who want to suspend or close an account should contact their Coates account manager or call 13 COATES (13 26 28) to discuss account closure and settle any outstanding balances.

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