CodeOne

Software70% confidence

CodeOne is a cloud-based property management software platform for corporate housing and long-term stay accommodation providers, now operated as part of Software Answers, Inc.

Atlanta, Georgia, United States
softwareanswers.com
Owned by Software Answers, Inc. (owned by Banyan Software)

About CodeOne

CodeOne is a specialized, cloud-hosted property management system (PMS) designed for corporate housing companies and serviced apartment providers. It supports day‑to‑day operations such as property and unit inventory, reservations, leases, housekeeping, maintenance, billing, reporting, and integrations with accounting systems. Originally developed as a standalone platform for the serviced accommodations industry, CodeOne has become a core product within Software Answers, Inc., which focuses on operational and financial systems for long‑term stay providers.

A charge from “Codeone computer software company” on a bank or card statement most likely relates to subscription or license fees for the CodeOne software platform. Customers are typically corporate housing operators, serviced apartment firms, relocation housing providers, or similar businesses using CodeOne to manage their portfolios, bookings, and financial workflows. Charges may be recurring monthly or annual SaaS subscription fees, implementation or onboarding fees, usage-based module add‑ons, or payment processing and integration charges tied to the PMS. Some customers may see charges processed in connection with online portals such as codeoneportal.com or through integrated payment partners that reference “CodeOne” in the descriptor.

To verify a CodeOne charge, the best first step is to log into your organization’s CodeOne or Software Answers account portal and review billing or subscription settings, invoices, and recent statements. Finance or operations staff can also match the charge amount and date against CodeOne invoices or emails from Software Answers. If questions remain, cardholders should contact Software Answers support using the support contacts listed in their account documentation or on softwareanswers.com, referencing their company name, invoice number, and the last four digits of the card used. If the charge appears unauthorized, reach out to your bank or card issuer to dispute it while simultaneously asking Software Answers to confirm whether the card is on file and what services, if any, were provisioned under that account.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CodeOne.

  1. Codeone computer software company

Frequently Asked Questions

Why do I see a charge from “Codeone computer software company” on my card statement?

This descriptor most likely refers to a subscription, license, or service fee for the CodeOne property management software used by a corporate housing or serviced apartment business. Check with your company’s operations or accounting team to confirm whether your organization uses CodeOne and whether the amount and date match an active software subscription or recent invoice.

Is CodeOne a separate company or part of Software Answers?

CodeOne began as a dedicated property management platform for serviced accommodation providers and is now operated as part of Software Answers, Inc., which focuses on long‑term stay property management systems. You may see branding for either CodeOne or Software Answers on invoices, portals, and support materials, but they refer to the same underlying software offering for PMS users.

What types of fees does CodeOne typically charge?

Most CodeOne-related charges are recurring SaaS subscription fees based on the number of units, properties, or users on the platform. Additional fees may include implementation or onboarding services, training, enhanced support, or add‑on modules for reporting, integrations, or advanced automation features. Your contract or order form with Software Answers will outline the exact pricing structure.

How can I cancel or change my CodeOne subscription to stop future charges?

Subscription changes or cancellations are handled through your organization’s agreement with Software Answers. An authorized admin at your company should review the contract terms, then contact your account manager or Software Answers support via the contact details provided in your SaaS agreement or on softwareanswers.com to request plan changes, user or unit reductions, or full cancellation in accordance with notice and minimum‑term provisions.

How do I request a refund or dispute a CodeOne charge?

Start by comparing the charge against your CodeOne or Software Answers invoices and usage. If you believe you were billed incorrectly—such as for users or units you no longer have—contact Software Answers billing or support with your company name, invoice number, and charge details. They can review the transaction and, if appropriate under your agreement, issue a credit or refund. For suspected fraud or unrecognized use of your card, also contact your bank or card issuer immediately to file a dispute.

Where can I find invoices and billing history for CodeOne?

Invoices are typically delivered to the billing or finance contact on file and may also be accessible in your Software Answers customer portal. Ask your internal finance or accounting team to search their email and records for invoices from CodeOne or Software Answers. If you cannot locate them, contact Software Answers support and request copies of recent invoices associated with your company’s account.

Can CodeOne place small authorization holds or test charges on my card?

In some cases, when adding or updating a payment method for subscription billing, the payment processor used with CodeOne may place a small temporary authorization hold (often a few dollars or less) to verify that the card is valid. These holds should automatically fall off and not settle as actual charges. If a small test amount remains pending for an extended period, contact your card issuer and your Software Answers billing contact for clarification.

How do I contact support about a CodeOne billing or account issue?

Use the support or contact links in your CodeOne/Software Answers portal or visit softwareanswers.com and navigate to the contact or support section. Provide your organization’s name, your role, an explanation of the billing question, the date and amount of the charge, and the last four digits of the card used. This information helps the support team quickly locate your account and investigate the transaction.

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