CodeTwo

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CodeTwo is a Polish software company that develops email signature management, migration, and backup solutions for Microsoft 365 and Microsoft Exchange.

Jelenia Góra, Poland
codetwo.com

About CodeTwo

CodeTwo is a Polish software company based in Jelenia Góra that specializes in tools for Microsoft 365 and Microsoft Exchange. Their flagship products include CodeTwo Email Signatures 365 for centralized email signature management in Outlook, OWA, and mobile devices; CodeTwo Office 365 Migration and CodeTwo Exchange Migration for moving mailboxes between environments; and CodeTwo Backup for Office 365 and Exchange for long‑term, granular backup and recovery. CodeTwo serves organizations of all sizes worldwide, from small businesses to large enterprises and public institutions, and is a long‑standing Microsoft Partner.

A CodeTwo charge on your bank or card statement typically relates to a purchase or renewal of one of their products, most commonly CodeTwo Email Signatures 365, migration licenses, or backup licenses. Charges may be for a subscription (usually per‑user licensing billed monthly or annually), a one‑time license for on‑premises products, or a temporary authorization hold when you first add or update a card. You may also see a charge after a free trial ends if auto‑renewal is enabled, or for adding more seats/users to an existing subscription partway through a billing period.

If you’re unsure about a CodeTwo charge, first check your email inbox (and spam folder) for invoices, order confirmations, or license keys from the @codetwo.com domain—these documents will list the product name, billing period, and amount. Next, sign in to your CodeTwo account or the Microsoft 365 tenant where the product is installed to review active subscriptions and billing details. For help, go to codetwo.com and use the Support or Contact section to open a support ticket or find regional phone numbers; have your order number, invoice, or the first and last 4 digits of the charged card ready. If the charge is unauthorized, contact CodeTwo support immediately and then speak with your bank or card issuer to dispute or block further payments if necessary.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CodeTwo.

  1. CodeTwo Jelenia Gora PL
  2. CodeTwo Jelenia Gora POL

Frequently Asked Questions

Why do I see a charge from CodeTwo on my card or bank statement?

Most CodeTwo charges come from purchasing or renewing licenses for products like CodeTwo Email Signatures 365, CodeTwo Backup, or one of their migration tools. The descriptor often includes “CODETWO” or “codetwo.com” and may be tied to an online order or an automatic subscription renewal. Check recent IT purchases or projects in your company (such as email migration or new email signatures) to identify which product was bought.

What are the typical prices for CodeTwo Email Signatures 365 and other subscriptions?

CodeTwo Email Signatures 365 is usually licensed on a per‑user basis, with pricing depending on user count and billing term (monthly vs. yearly). Backup and migration products are generally sold as per‑user or per‑mailbox licenses, sometimes with volume discounts or bundle offers. For current pricing, log into your CodeTwo account or visit the product pages at codetwo.com, as amounts can vary by region, currency, and license size.

Why was I charged by CodeTwo after a free trial?

If you started a free trial of CodeTwo Email Signatures 365 or another cloud product and provided payment details, the subscription may have converted to a paid plan at the end of the trial. In that case, CodeTwo will charge for the first billing period automatically unless you cancel before the trial expires. You can verify your trial and renewal dates by logging into your CodeTwo account or checking the welcome and billing emails you received when signing up.

How do I cancel or pause my CodeTwo subscription to stop future charges?

To cancel or adjust your CodeTwo subscription, sign in to your CodeTwo account or the admin panel linked to your Microsoft 365 tenant, then go to the licensing or billing section and disable auto‑renewal or reduce the number of licensed users. Changes typically take effect at the end of the current billing period, so you’ll retain access until that date. If you don’t have access to the admin account (for example, you’re an end user in a company), contact your IT administrator or purchasing department, as they control the subscription.

How can I request a refund for a CodeTwo charge I don’t recognize or no longer need?

Refunds are handled directly by CodeTwo and are subject to their licensing and refund policy, which can differ between subscription and perpetual licenses. If you believe you’ve been charged in error or renewed unintentionally, collect your invoice or order number and contact CodeTwo via the contact form or support section at codetwo.com as soon as possible. Explain the situation (e.g., duplicate order, unwanted renewal, unauthorized use) and they will advise whether a full or partial refund is possible and what steps to take.

Why do I see a small or pending CodeTwo amount (e.g., $1 or similar) on my statement?

A small or $0–$1 CodeTwo transaction is usually a temporary authorization hold placed by the payment processor to verify that your card is valid when you add or update it. This is not an actual charge and should disappear or be reversed automatically within a few business days. If the pending amount converts into a posted charge or lingers longer than expected, contact your bank first and then reach out to CodeTwo support with a screenshot of the transaction.

What are common CodeTwo billing patterns or amounts I might see?

You may see annual or monthly recurring charges that match the number of users in your Microsoft 365 tenant for CodeTwo Email Signatures 365, often in round figures (for example, 50, 100, or 500 users multiplied by a per‑user rate). One‑time migration or backup license purchases may appear as larger single charges, especially if many mailboxes are involved. The transaction description often includes product or license information, which you can match against the invoice PDF sent to your billing email address.

How can I contact CodeTwo about a charge or get a copy of my invoice?

Go to codetwo.com and navigate to the Support or Contact section, where you can submit a support ticket or find sales and technical support phone numbers and email addresses. Provide the date and amount of the charge, the last four digits of the card, and any order or invoice numbers you have so they can quickly locate your account. If you have a CodeTwo online account, you can also log in and review or download invoices and license details directly from your account portal.

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