About Collins Foods
Collins Foods is an Australian-based, publicly listed restaurant operator best known as one of the largest KFC and Taco Bell franchisees in Australia and Europe. Headquartered in Hamilton, Queensland, Collins Foods owns and operates hundreds of quick-service restaurants under the KFC and Taco Bell brands across Australia, Germany and the Netherlands. While collinsfoods.com is the corporate site for investors and company information, day‑to‑day customer transactions are processed at the individual KFC or Taco Bell restaurant you visit, or via that brand’s online ordering platforms and apps.
A Collins Foods-related charge may appear on your bank or card statement after you purchase food or drinks at a KFC or Taco Bell restaurant operated by Collins Foods. The descriptor might show as “COLLINS FOODS,” “KFC,” “TACO BELL,” or a variation that includes the restaurant location (for example, “KFC HAMILTON QLD” or “TACO BELL NETHERLANDS”). Charges are typically one‑time amounts for in‑restaurant, drive‑thru, or click‑and‑collect orders, but you may also see separate charges for delivery orders placed via brand apps or partner platforms. In some cases, you might notice a temporary authorization hold (often a small or rounded amount) that later updates to the final purchase total once the order is completed.
If you’re unsure about a Collins Foods charge, start by checking recent visits to KFC or Taco Bell, including drive‑thru, late‑night orders, or meals someone else in your household may have purchased using your card. Compare the statement date and amount with your paper or email receipt, or review your order history in the relevant KFC or Taco Bell app or website. For questions about an individual transaction, contact the specific restaurant listed on your receipt or visit the KFC or Taco Bell regional website for customer service contact forms and phone numbers; corporate queries can be submitted via the contact details at collinsfoods.com. If a charge looks incorrect or unauthorized, first speak with the restaurant or brand customer service about a refund or adjustment, and then, if needed, dispute the transaction with your bank or card issuer.