Colonies

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Colonies is a European housing and coliving platform that designs, manages, and rents fully furnished apartments, flatshares, and coliving residences in major cities across Europe.

Paris, France
livecolonies.com

About Colonies

Colonies is a French-founded housing platform and residential property manager specializing in fully furnished flatshares, coliving residences, and private apartments. Launched in 2017, the company focuses on “smart living” solutions: ready-to-move-in homes with contemporary design, all-inclusive pricing (rent plus utilities and services), and professional property management in large urban areas across France, Belgium, Germany, Spain, Switzerland, and other European countries.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

A card charge from Colonies typically relates to rent or housing services: a deposit or first month’s rent for a coliving room or flatshare, ongoing monthly rent, fees for optional services (such as extra cleaning or linen), or administrative charges linked to signing or renewing a lease. Because Colonies uses digital booking and online payment flows, the descriptor may include variations such as “Colonies P* Colonies” or similar processor tags, but the underlying merchant is the Colonies housing platform itself.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

If you have questions about a Colonies charge, start by logging into your tenant or applicant space on the Colonies website to review your lease, invoices, and payment history. From there you can download receipts, check what period a payment covers, and see any deposits or adjustments. If something looks wrong, you can contact their support team via the Help Center or support email listed in your online account. Having your booking reference, rental address, and transaction date/amount ready will speed up resolution, and you can also compare the statement amount with the rent and service breakdown shown in your Colonies account.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Colonies.

  1. Colonies P* Colonies

Frequently Asked Questions

Why was I charged by Colonies this month?

Colonies typically bills tenants monthly for all-inclusive rent, which may cover the room or apartment, utilities (water, electricity, heating), internet, and included services such as cleaning of common areas. Check your Colonies tenant space or lease documents to see your monthly rent schedule and what is included in the amount.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

Could this Colonies charge be a security deposit or initial payment?

Yes. When you sign a lease or booking with Colonies, you may be charged a security deposit and the first month’s rent, sometimes in separate transactions. Review your rental offer and onboarding emails, which usually outline the exact deposit amount and the first payment date, or log into your tenant space to confirm which items have been paid.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

How can I see what my Colonies payment covers?

Log into your account on livecolonies.com and open your tenant or booking dashboard. There you can download invoices and rent receipts that break down the payment (rent, utilities, services, or fees) and show the period covered. This is the best way to reconcile a card statement line like “Colonies P* Colonies” with the services you’re using.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

How do I cancel or end my housing contract with Colonies to stop future charges?

To end your stay and stop future Colonies charges, follow the termination procedure outlined in your lease or booking conditions, usually available in your online tenant space. You typically need to give notice within a specified period and submit your move-out request through the platform or in writing. Once confirmed, Colonies will provide your move-out date and final billing, after which recurring rent charges should stop.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

How do I request a refund or dispute a Colonies charge I don’t recognize?

First, compare the charge amount and date with your Colonies invoices, deposit schedule, and any optional services you might have ordered. If it still seems incorrect, contact Colonies via the Help Center or support contact shown in your account, providing the transaction date, amount, last four digits of the card used, and your rental address. If you receive no resolution and still suspect an error or fraud, you can then contact your bank or card issuer to dispute the transaction.([support.livecolonies.com](https://support.livecolonies.com/hc/en-gb/articles/9734994646045-What-is-Coliving-at-Colonies))

Why do I see a small or duplicate Colonies transaction on my card?

Occasionally, payment processors place a temporary authorization hold when you add or update a card for your Colonies account. This can appear as a small or duplicate amount and usually disappears automatically once your bank releases the hold. Check your Colonies payment page to confirm only the intended rent or service payment was actually collected.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

How can I update the card used for my Colonies payments?

Sign in to your Colonies tenant space on livecolonies.com and go to the payments or billing section. There you can update your preferred payment method, add a new card, or change bank details for SEPA or other supported methods. Make sure to update your payment method before the next rent due date to avoid failed payments and late fees.([livecolonies.com](https://www.livecolonies.com/en/what-we-do))

How can I contact Colonies about a charge on my statement?

The most direct way is through the Help Center or contact options linked from your Colonies account dashboard, where you can open a support request tied to your specific residence. Include your full name, rental address, lease ID, and a screenshot or details of the card charge. Colonies’ support team can then clarify what the payment corresponds to and send you the matching invoice or receipt.([support.livecolonies.com](https://support.livecolonies.com/hc/en-gb/articles/9734994646045-What-is-Coliving-at-Colonies))

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