Commission Factory

Commission Factory is an affiliate and performance marketing network based in Sydney, Australia, and part of the Awin group. The platform connects online retailers (advertisers) with affiliates, influencers, and content publishers who promote their products and earn commissions on tracked sales, leads, or other actions. Advertisers use Commission Factory’s software to manage affiliate programs, track conversions in real time, generate reports, and handle commission payouts, while publishers use it to find campaigns to promote and receive earnings through the network.

A Commission Factory charge on your bank or card statement usually relates to fees for running an affiliate program as an advertiser. This can include monthly network fees, pre-paid advertising balances, settlement of commissions owed to publishers, or invoice payments processed via credit/debit card instead of bank transfer. In some cases, you might see a charge after upgrading your account’s billing method, paying an initial onboarding or setup fee, or settling outstanding invoice balances; publishers typically do not pay fees to Commission Factory and instead receive payments.

If you’re unsure about a Commission Factory charge, start by logging into your advertiser account and reviewing the Billing, Invoices, or Transactions section to match the amount and date with an invoice or automatic payment. Check recent emails from Commission Factory for receipts, invoice PDFs, or payment confirmations sent to your company’s billing contact. If you still have questions, contact their support team through the Help/Support section of your dashboard or via the contact form at commissionfactory.com, providing the last four digits of the card, charge amount, and date (but never your full card number). Common issues—such as duplicate payments, cancelled cards, or incorrect billing contacts—are usually resolved by updating your billing details, confirming your plan, or requesting an invoice review or refund where appropriate.