Compu-Stor

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Compu-Stor is an Australian, family-owned information management company providing records and document management services, including secure physical storage, document scanning, digital transformation, and data backup solutions for public and private sector clients.

Belmont, Western Australia, Australia
compu-stor.com.au

About Compu-Stor

Compu-Stor is an Australian, family-owned information management company based in Belmont, Western Australia. They specialise in secure records and document management for businesses and government organisations, including offsite physical records storage, document scanning and digitisation, secure destruction, data backup solutions, and digital information management services. Compu-Stor typically works on a business-to-business (B2B) basis under service contracts or ongoing storage agreements, and most customers are organisations rather than individual consumers.

A charge from Compu-Stor will usually relate to contracted services such as monthly or quarterly storage fees for archive boxes, barcode tracking, retrieval and delivery of records, document scanning projects, secure bin services, or data backup and protection services. You may also see one-off project charges for large digitisation jobs, special retrievals, transport, or secure destruction runs. In some cases, recurring billing is set up for ongoing storage, regular bin collections, or managed backup services, and these may appear as repeat charges on your bank statement aligned with your agreed billing cycle (often monthly). Charges will generally reference “Compu-Stor” or “Compu Stor” along with a location in Western Australia.

To verify or resolve questions about a Compu-Stor charge, start by checking any recent invoices, statements of work, or service agreements your organisation has with Compu-Stor, as the invoice number and description will usually match the charge date and amount. If you still have questions, contact Compu-Stor using the details on your invoice or via the contact form and phone numbers listed at compu-stor.com.au, and have your invoice number, customer account number, and charge date/amount ready. Common billing issues—such as duplicate retrieval requests, unexpected storage increases, or completed projects still being billed—are typically resolved by speaking with your account manager or the accounts/billing department, who can review your contract terms, adjust charges if needed, or issue a credit note where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Compu-Stor.

  1. COMPU STOR BELMONT AUS

Frequently Asked Questions

Why am I seeing a recurring monthly or quarterly charge from Compu-Stor?

Compu-Stor commonly bills on a recurring basis for ongoing services such as offsite box storage, secure bin services, and managed data backup or digital records hosting. These fees are usually charged monthly or quarterly in line with your service agreement. Check your most recent Compu-Stor invoice to confirm the billing cycle and which services are included in the recurring amount.

What types of services does a Compu-Stor invoice usually cover and how are they priced?

Compu-Stor invoices typically include line items for box or file storage (priced per box, carton, or unit), retrieval and refile requests, transport/courier fees, secure destruction, document scanning (often per page or per box), and data backup or digital hosting (usually a fixed service fee). Pricing is contract-specific and agreed in your service proposal or master services agreement, so the exact rates will vary by customer. Review your contract or quote from Compu-Stor to see the rate card that corresponds to the items on your invoice.

How can I cancel or reduce ongoing Compu-Stor storage or services to stop future charges?

To cancel or downsize services, contact your Compu-Stor account manager or the customer service team using the details on your invoice or via compu-stor.com.au and request a change to your account. For physical storage, you may need to request return or secure destruction of boxes to stop ongoing storage fees, and some contracts include minimum terms or notice periods. For digital backup or hosting services, you can usually schedule a service termination date, after which recurring fees will stop once data has been returned, migrated, or destroyed according to your instructions.

How do I dispute a Compu-Stor charge or request a credit or refund?

If you believe you have been incorrectly charged by Compu-Stor, gather the relevant invoices, charge dates, and any supporting documentation (such as service tickets or correspondence) and contact their accounts or billing department. You can reach them using the accounts contact details shown on your invoice or via the contact options at compu-stor.com.au, specifying your customer number and invoice number. Billing disputes are generally reviewed against your signed agreement and service logs; if an error is confirmed, Compu-Stor will typically issue a corrected invoice or a credit note that can be applied to future payments or, in some cases, refunded directly.

Why do I see different Compu-Stor charge amounts each month instead of a fixed fee?

Compu-Stor charges often vary month-to-month because they reflect both fixed storage or service fees and variable usage, such as retrievals, deliveries, new boxes sent to storage, secure destructions, or ad-hoc scanning work. If your organisation requested more retrievals, added new cartons to storage, or ran a special project in a given period, that invoice will be higher than months with only base storage. Review the detailed line items on your invoice to see which activities contributed to the change in amount.

Can Compu-Stor place temporary or pending charges on my card for services?

Most Compu-Stor billing is done via invoice and EFT or corporate payment methods, so temporary authorisation holds are uncommon. However, if you have arranged to pay a specific invoice by credit card, your bank may show an initial pending or authorisation amount before it settles as a completed transaction. This status should update automatically once your bank processes the payment; if a pending amount remains unusually long, contact your bank and then Compu-Stor accounts with the transaction reference for clarification.

Who should I contact at Compu-Stor about a charge if I don’t manage our account directly?

If you’re not the primary contact for your organisation’s Compu-Stor account, first check internally with your records management, IT, finance, or compliance team, as they often own the relationship and can explain the charge. If no one recognises it, use the invoice number or customer number associated with the transaction and reach out to Compu-Stor through the contact details on the invoice or the contact page at compu-stor.com.au. Their team can confirm which organisation and service agreement the charge relates to and direct you to the correct internal contact on your side.

How can I get a copy of an invoice or receipt for a Compu-Stor transaction I see on my bank statement?

To obtain a copy of an invoice or receipt, contact Compu-Stor’s accounts department and provide your organisation name, ABN (if applicable), the approximate transaction date, and the amount shown on your statement. They can usually locate the matching invoice in their system and email you a copy for your records. If your organisation uses an online portal or has regular monthly statements from Compu-Stor, you may also find downloadable invoices through those existing channels or your internal finance system.

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