Confirmation

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Confirmation (confirmation.com) is an online platform used by auditors, banks, and companies to manage and verify audit confirmations electronically. It streamlines the process of requesting and responding to financial confirmations to reduce fraud and increase efficiency in audits.

Brentwood, Tennessee, USA
confirmation.com
Owned by Thomson Reuters

About Confirmation

Confirmation (confirmation.com) is a secure, cloud-based platform used by auditors, banks, law firms, and companies to manage audit confirmations and other third‑party verifications electronically. Now part of Thomson Reuters, the service replaces traditional paper-based confirmation letters with a controlled, standardized online workflow designed to reduce fraud risk, prevent confirmation interception, and improve audit efficiency. The platform is used worldwide for bank confirmations, legal confirmations, AR/AP confirmations, and other balance or relationship verifications required during financial audits.

A charge from Confirmation may appear on a bank or card statement when an audit firm, accounting practice, or business pays for access to the Confirmation platform or for individual confirmations processed through the system. Depending on your agreement, billing may be based on an annual subscription, periodic license fees, and/or per-confirmation transaction charges. Some users see charges at the beginning of an annual or monthly billing period, while others may see batch charges for confirmations processed during a specific period. In some cases, you may also see a temporary authorization or small test charge when a new card is added, which is reversed shortly afterward.

If you’re unsure why you’ve been charged by Confirmation, first check with your firm’s audit, finance, or accounting department to identify any active Confirmation.com account or recent audit work. Review invoices or billing history in your Confirmation.com account (if you have login access) and compare billing dates and reference numbers to your card or bank statement. To resolve questions, you can contact Confirmation support via the Help/Support section when logged in or through the contact options at confirmation.com, providing the last four digits of the card, the exact charge amount, and date (but never your full card number by email). Common issues—such as duplicate charges, unexpected auto-renewals, or unknown users on an account—are typically resolved by updating billing contacts, adjusting your subscription, or requesting a refund or credit where appropriate.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Confirmation.

  1. CONFIRMATION.COM 615-844-6222 GB
  2. CONFIRMATION.COM 615-844-6222 GBR
  3. CONFIRMATION.COM 615-844-6222 TN
  4. CONFIRMATION.COM 615-844-6222 USA

Frequently Asked Questions

Why do I see a charge from CONFIRMATION or CONFIRMATION.COM on my statement?

This charge usually relates to fees for using the Confirmation platform—either an annual or periodic subscription fee, or per-confirmation transaction charges for audit work. Many accounting firms and companies use a central corporate card for these services, so the cardholder may not be directly involved in the audit engagement. Check internally with your finance or audit team to see who initiated confirmations around the date of the charge.

How does Confirmation bill for its services—subscription or per‑use?

Confirmation typically uses an account-based pricing model: many organizations pay a license or subscription fee for access, plus additional per-confirmation or per-transaction charges depending on volume and service type. Billing frequency and structure are agreed in your contract and can be annual, quarterly, or monthly. To see your specific billing arrangement, review your Confirmation.com order form or contract, or log into your account and view the Billing or Account/Subscription section if enabled.

What are common amounts or patterns for Confirmation charges?

Amounts vary widely depending on your contract, the number of confirmations processed, and the types of confirmations (e.g., bank, legal, or AR/AP). Some organizations see periodic flat-fee charges (e.g., annual license renewals), while others see itemized transaction batches representing confirmations processed in a given period. The statement descriptor often includes terms like “CONFIRMATION,” “CONFIRMATION.COM,” or “TR CONFIRMATION” (for Thomson Reuters Confirmation) along with a location such as Brentwood, TN.

Why do I see a small or temporary pending charge from Confirmation?

A small pending amount (often a low-dollar or near-zero value) can appear when you add or update a payment card in your Confirmation.com account. This is an authorization hold used by the payment processor to verify that the card is valid and active. It is not an actual fee and should automatically reverse or disappear from your pending transactions within a few business days, depending on your bank.

How do I cancel or change my Confirmation subscription or stop future charges?

Subscription changes and cancellations for Confirmation are usually handled at the account or firm level by an authorized administrator, not by individual end users. Your firm’s designated admin should review the current contract and renewal terms, then contact your Confirmation account representative or support via confirmation.com to request cancellation, downgrade, or changes to billing. Because many agreements auto‑renew, it’s important to review notice periods in your contract and submit changes before the renewal date.

How can I request a refund or dispute a Confirmation charge I don’t recognize?

Start by confirming internally that no one in your company (audit, accounting, or finance teams) initiated or approved the use of the Confirmation platform around the date of the charge. If the charge is still unexplained, gather details (charge date, exact amount, last four digits of the card, and any invoice numbers) and contact Confirmation support through the support/contact options at confirmation.com or via your account representative. They can verify whether the charge is linked to an existing account, correct billing errors, and advise if a refund or credit is appropriate. If you suspect fraud and cannot link the charge to any account, also notify your bank or card issuer.

How do I get a copy of my Confirmation invoice or receipt to match this charge?

If you are an account administrator or billing contact, you can usually access invoices and payment history by logging into Confirmation.com and navigating to the Billing, Invoices, or Account section of the admin portal. Invoices may also be emailed automatically to the billing contact on file when charges occur or at renewal. If you do not have access, ask your firm’s finance or accounting department for the latest Confirmation invoices, or contact Confirmation support with your company name and billing details to request copies.

Who can I contact at Confirmation with questions about my account or billing?

For account- or billing-related questions, use the Help or Support link after logging into your Confirmation.com account, where you can submit a case or access support resources. If you do not have login access, go to confirmation.com and use the Contact or Support options to reach the customer service team by web form or email. Provide your organization name, contact details, and non-sensitive billing information so they can locate your account and explain the charge.

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