Connected Software

Software80% confidence

Connected Software is a software company that offers a subscription-based outreach and communication platform under the brand name Connected, designed to help users manage intentional, personalized outreach across digital channels.

Encinitas, CA, United States
connectedsoftware.app

About Connected Software

Connected Software operates the Connected outreach platform, a subscription-based software service focused on helping individuals and organizations run intentional, personal, and meaningful outreach campaigns. Through web-based tools and tiered plans (such as Basic, Pro, and Platinum), the platform supports relationship-building with communities, supporters, or customers using channels like email, social media, and other contact methods. The company is based in Encinitas, California, and provides its service globally via its website and cloud-based software.([connectedsoftware.app](https://connectedsoftware.app/about/?utm_source=openai))

A charge labeled “CONNECTED SOFTWARE” on a Visa statement is likely associated with a paid plan or upgrade for the Connected outreach platform, or with add-ons purchased through their site. Because their offering appears to be a SaaS product with tiered plans marketed directly online, transactions will usually be card-not-present e‑commerce charges initiated when signing up, upgrading, or renewing a subscription on connectedsoftware.app. In some cases, you might see multiple small test or verification amounts around the same time as a new signup, which are typically authorization checks by the payment processor.

If you do not recognize the charge, first check any email accounts you or family members use for subscriptions for receipts or welcome emails from Connected Software or connectedsoftware.app. You can also review your browser history around the transaction date to see if someone in your household signed up for a plan. To resolve billing questions, use the support email listed on their site (support@connectedsoftware.app) or the contact form on their Contact page, providing the last 4 digits of your card, the transaction date, and amount—but never your full card number. If you still suspect fraud or can’t get a response, contact your card issuer to dispute the charge or request a card replacement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Connected Software.

  1. CONNECTED SOFTWARE

Frequently Asked Questions

What is this “CONNECTED SOFTWARE” charge on my card?

A “CONNECTED SOFTWARE” descriptor is likely a charge for a subscription or one-time purchase from Connected Software’s outreach platform, sold via their website at connectedsoftware.app. Review any recent signups for communication or outreach tools you or family members may have created around the transaction date.

Is Connected Software a subscription service, and how often will I be billed?

Connected Software sells the Connected outreach platform using tiered plans such as Basic, Pro, and Platinum, which are typically billed on a recurring basis (e.g., monthly or annually). The billing frequency depends on the plan you selected at checkout—check your original order confirmation email or log into your Connected account to see your billing interval and next renewal date.([connectedsoftware.app](https://connectedsoftware.app/about/?utm_source=openai))

How can I cancel my Connected Software subscription to stop future charges?

To cancel, sign in to your Connected Software/Connected account using the email you used at purchase, navigate to your account or billing/settings page, and choose the option to downgrade to a free tier or cancel your paid plan. If you cannot access your account, email support@connectedsoftware.app with the email address on file and partial card details (last 4 digits) and request cancellation in writing.

How do I request a refund for a Connected Software charge I didn’t intend to make?

If you believe you were billed in error or renewed unintentionally, contact Connected Software directly as soon as possible using support@connectedsoftware.app or the contact form on their Contact page. Include your name, the email tied to the account, transaction amount, date, and last 4 digits of the card. They can review your account activity and may offer a refund or credit according to their refund policy; if they decline and you still believe the charge is unauthorized, contact your card issuer to dispute it.

Why do I see a small or duplicate CONNECTED SOFTWARE amount before or alongside my main charge?

You may see a small temporary authorization or a duplicate pending charge when first adding your card or upgrading a plan. This is usually a payment-processor test to verify your card or a pending hold that will fall off once the main charge settles. These authorizations should disappear from your statement automatically within a few business days.

How can I contact Connected Software about a billing or account issue?

You can reach Connected Software by emailing support@connectedsoftware.app or by using the contact form on their Contact page, which lists their contact address at 533 2nd Street, Encinitas, CA 92024. When contacting them, provide your account email, the transaction amount, the date of the charge, and the last 4 digits of the card used, but do not send your full card number via email.([connectedsoftware.app](https://connectedsoftware.app/contact/))

Can someone else in my household have caused this CONNECTED SOFTWARE charge?

Yes. Because Connected Software is a web-based subscription, it’s common for a charge to come from a family member or colleague who signed up for an outreach or communications tool online. Check with anyone who has access to your card or its details and search all household email inboxes for messages from Connected Software or connectedsoftware.app to confirm.

What should I do if I don’t have an account but keep seeing CONNECTED SOFTWARE charges?

If you can’t locate an account or receipts under your email addresses and Connected Software support cannot find an account linked to your card, it may indicate that your card details were misused. In that case, ask your bank or card issuer to block further charges from this merchant, dispute any unauthorized transactions, and issue you a new card number.

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