Question 1

Why do I see a Connie’s Pizza charge on my statement when I don’t remember eating there?

Accepted Answer

Many Connie’s Pizza charges come from takeout or delivery orders placed by phone or online, or from group outings where one person paid the bill and others reimbursed them later. Also check if a family member used your card for a meal or delivery order. In some cases, Connie’s frozen pizza purchases processed directly by the brand or a connected online store can also show up as a Connie’s Pizza charge rather than the retailer name.

Question 2

Why is the Connie’s Pizza charge higher than the price I remember from the menu?

Accepted Answer

The final amount on your statement often includes sales tax, delivery or service fees (for online/delivery orders), and any tip you added after the initial card authorization. If you opened a bar tab or left a tip on a signed receipt, the first pending charge may have been the pre-authorization amount, and the final posted charge reflects the updated total with tip. You can call the location you visited to request a copy of your itemized receipt for verification.

Question 3

Why do I see two Connie’s Pizza charges or a small pending amount that later changes?

Accepted Answer

Connie’s Pizza, like many restaurants, may place a temporary pre-authorization hold on your card to open a check, confirm funds, or start a bar tab. This initial amount (often the check total before tip or a standard hold) may appear as a pending transaction. Once your server closes the check with tax and tip, the final charge replaces the hold; the temporary authorization should drop off your statement within a few business days.

Question 4

How can I get a copy of my Connie’s Pizza receipt to confirm this charge?

Accepted Answer

Contact the specific Connie’s Pizza location where you dined or ordered, which you can find via the Locations page at conniespizza.com. Provide the date and approximate time of your visit, the total charge amount, and the last four digits of your card so staff can look up the transaction. Many locations can reprint or email an itemized receipt, which will show food, beverages, tax, fees, and tip.

Question 5

I was charged by Connie’s Pizza after a group event or catering order. How are those charges handled?

Accepted Answer

For catering or large group events, Connie’s Pizza may process a deposit first and then charge the remaining balance on or after the event date, which can look like multiple separate transactions. Gratuity or service charges may be included on catering invoices, and tax is added according to local regulations. If your event total doesn’t match what you see on your statement, contact the catering or restaurant manager listed on your confirmation or use the contact form at conniespizza.com with your event details.

Question 6

Can I get a refund or adjustment if I believe the Connie’s Pizza charge is wrong?

Accepted Answer

If you suspect an incorrect amount, overcharge, or duplicate Connie’s Pizza transaction, reach out directly to the restaurant location that processed the payment as soon as possible. They can review the bill, reprint receipts, and, if an error is confirmed, void or refund the incorrect charge through their point-of-sale system. If the restaurant cannot locate the transaction or you suspect card fraud, contact your bank or card issuer to dispute the charge.

Question 7

Why does a grocery or online pizza purchase show up as Connie’s Pizza?

Accepted Answer

While most frozen Connie’s pizzas are sold through grocery stores and will appear under the store’s name, some online or specialty orders may be billed directly by Connie’s Pizza or a closely related corporate entity. In those cases, your statement descriptor may read “CONNIE’S PIZZA” or a variation of the brand name. Check your recent online grocery or specialty food orders around the date of the charge to see if a Connie’s product was included.

Question 8

How can I contact Connie’s Pizza about a billing question on my card?

Accepted Answer

Visit conniespizza.com and go to the Locations page to find the phone number of the restaurant you visited or ordered from, as that location will have your transaction records. For general inquiries or if you’re unsure which store processed your payment, you can also use the contact form on the website. When you reach out, have your full name, transaction date, exact amount, and last four digits of your card ready to help them locate your charge quickly.

Connie's Pizza

About Connie's Pizza

Bank Statement Variations

Frequently Asked Questions