convertus.us

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convertus.us (Super Online Converter) is an online file conversion service that lets users upload documents and convert them into various formats for a per-file or time-based fee. It is a web-based tool focused on text and document formats such as DOC, DOCX, PDF, RTF, TXT, and others.

Texas, United States (phone support in +1 409 area)
convertus.us

About convertus.us

convertus.us, branded on its site as “Super Online Converter,” is a web-based file conversion platform that specializes in converting text and document formats. Users can upload files such as DOC/DOCX, XLS/XLSX, PDF, EPUB, FB2, RTF, HTML, ODT and more, then download clean text or other target formats without installing any local software. The service offers both individual conversion options (for example, converting a single file to DOC, DOCX, PDF, RTF, or TXT) and bundles or unlimited-upload plans over specific time periods (such as 1 day, 1 week, 1 month, or multi‑month durations). ([convertus.us](https://convertus.us/))

A card charge from “CONVERTUS.US TX” is likely related to purchasing one of these conversion products or time-based unlimited upload plans. Pricing on the site includes fixed per‑format amounts (e.g., $2.99 for converting to DOC or $5.99 for converting to PDF) and package products such as 5‑upload bundles or unlimited plans priced roughly in the $8.99–$24.99 range; for example, an “ALL-UNLIM” plan for converting to any format with unlimited uploads for 3 months is shown at $22.99. ([convertus.us](https://convertus.us/)) These purchases are processed online via credit card at checkout, so the merchant descriptor on a Visa statement will often show the site’s domain, sometimes with a state marker like “TX” that comes from processor or bank records.

If you don’t recognize the charge, first check whether you, a family member, or a colleague recently used an online file conversion service and purchased an unlimited or multi‑month plan. You can verify by searching your email for receipts from support@convertus.us or by logging in to the site if you created an account. If questions remain, you can contact their support by email or phone (listed on their Contacts page) to confirm the transaction details. ([convertus.us](https://convertus.us/contacts)) If you suspect fraud and cannot match the payment to any use of the service, follow up with your card issuer to dispute the transaction or block the card as needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to convertus.us.

  1. CONVERTUS.US TX

Frequently Asked Questions

What is convertus.us and why do I see it on my credit card statement?

convertus.us is an online document conversion service branded as Super Online Converter. A charge with the descriptor “CONVERTUS.US TX” typically means someone used your card to purchase a one‑time file conversion, an upload bundle, or an unlimited time‑based conversion plan on their website.

What kinds of purchases does convertus.us charge for, and what are common amounts?

convertus.us charges for individual file conversions (for example, converting a document to DOC, DOCX, ODT, PDF, RTF, or TXT), for 5‑upload bundles, and for unlimited‑upload plans over fixed periods (1 day, 1 week, 1 month, 3 months, 6 months, or 12 months). Prices visible on the site range roughly from about $0.66 for low‑cost single conversions up to around $24.99 for 12‑month unlimited packages, with a 3‑month ANY‑format unlimited plan shown at $22.99. ([convertus.us](https://convertus.us/))

Is convertus.us a subscription service, and will I be billed automatically in the future?

convertus.us sells time‑limited unlimited‑upload plans (for example 1 or 3 months), but from the public pages there is no clear indication of automatic recurring rebills; they appear as fixed‑term products at set prices. ([convertus.us](https://convertus.us/)) To confirm whether your specific plan renews automatically, review the wording on the purchase page or contact their support with your order details.

How can I cancel a convertus.us plan or stop further charges?

If your purchase is a fixed‑term unlimited plan (such as an ALL‑UNLIM 3‑month product), it should expire automatically at the end of the term without further charges. ([convertus.us](https://convertus.us/)) If you believe you are on a renewing plan or want to ensure no additional billing occurs, email support@convertus.us with your name, email, and any transaction or order IDs to request confirmation and cancellation if applicable.

How do I request a refund from convertus.us if I’m unhappy with the service?

Their posted terms say that the website offers non‑cost services and generally does not issue refunds once the product has been used, noting that most payments are treated as donations. ([convertus.us](https://convertus.us/page/terms)) However, if you believe you were charged in error or did not receive the service you paid for, you should contact support@convertus.us with full details; if you cannot resolve it with them, you may then escalate the dispute through your card issuer.

How can I contact convertus.us about a suspicious or unrecognized charge?

You can reach convertus.us support through the contact form on their website or directly via email at support@convertus.us. Their contact page also lists a customer support phone number with a 409 (Texas) area code, which you can call to ask about specific transaction dates, amounts, and cardholder names. ([convertus.us](https://convertus.us/contacts))

Why do I see multiple small charges from convertus.us instead of one larger charge?

Because convertus.us prices individual conversions and bundles separately—for example, single‑format conversions, 5‑upload bundles, and various unlimited‑term products—each purchase is processed as its own transaction. ([convertus.us](https://convertus.us/)) If you performed several different conversions or upgraded from a single conversion to an unlimited plan, those could appear as multiple smaller charges on your statement.

How can I verify what I purchased from convertus.us and get a copy of my receipt?

Search your email (including spam/junk folders) for messages from support@convertus.us around the transaction date; receipts or order confirmations are typically sent to the email address entered at checkout. ([convertus.us](https://convertus.us/page/privacy?utm_source=openai)) If you cannot find an email, contact their support with your full name, card’s last four digits, charge amount, and date so they can look up the transaction and resend your receipt.

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