COOH

Restaurant95% confidence

COOH is a Sydney-based cafe and restaurant offering organic, wholesome dishes, house‑roasted coffee, and healthy drinks in a large, warehouse‑style space in Alexandria.

Sydney, New South Wales, Australia
cooh.com.au

About COOH

COOH is a Sydney-based café and restaurant located in Alexandria, New South Wales, known for its focus on organic, wholesome food and specialty coffee. Set in a large, warehouse-style space, COOH serves breakfast, brunch, and lunch (and, at times, dinner or special events), with a menu that often features gluten-free, dairy-free, and plant-based options alongside sustainably sourced meats and seafood. They roast their own coffee in-house and also offer fresh juices, smoothies, and other healthy drinks, as well as house-made treats and baked goods. More information, menus, and booking options are available at cooh.com.au.

A COOH charge on your bank or card statement usually relates to a visit to the restaurant in Alexandria, such as dine‑in meals, takeaway orders, drinks, or coffee purchases. You might also see a charge if you made an online or phone booking that required a deposit or prepayment (for example, for a large group, event, or special menu), or if you purchased a gift card or paid for catering. In some cases, your bank may first show an authorization hold from COOH—often slightly different from the final amount—before it settles to the correct total including any tips or surcharges.

If you’re unsure about a COOH charge, start by checking recent visits to the Alexandria venue, any online bookings you made under your name, and email confirmations or receipts from cooh.com.au or their booking partners (such as reservation platforms). Compare the amount with what you’d expect for a meal, group booking, or gift card, and ask family members or colleagues who may have used a shared card. To resolve questions, contact COOH directly using the details on their website—typically via phone during opening hours or through their online contact form—providing the transaction date, amount, and last four digits of your card so they can look up the payment. If the restaurant can’t locate the transaction or you suspect fraudulent activity, reach out to your bank or card issuer promptly to dispute the charge or request a card replacement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to COOH.

  1. COOH BOURKE ROAD ALE ALEXANDRIA AUS

Frequently Asked Questions

Why do I see a charge from COOH on my bank statement?

A COOH charge usually comes from a visit to their Alexandria café and restaurant for dine‑in meals, coffee, drinks, or takeaway. It can also be related to a prepaid booking, a function or group reservation deposit, a catering order, or a gift voucher purchased via cooh.com.au or in‑venue. If you share a card with someone else, check whether they recently visited the restaurant.

Can COOH place a temporary authorization hold on my card?

Yes. When you pay with a credit or debit card, especially for larger groups or if you leave your card with the venue (for example, to keep a tab open), your bank may show a temporary authorization from COOH. This hold can be slightly higher than the final amount and is used to confirm your card is valid; it should automatically adjust to the final settled charge or disappear within a few business days, depending on your bank.

What are common charge amounts I might see from COOH?

Common charges from COOH can range from small amounts for single coffees or takeaway items, to mid‑range totals for brunch or lunch for two, and higher totals for large group meals or events. You may also see round figures if you purchased a gift card (for example, an even dollar amount) or paid a set-price menu or per‑head function package. Exact prices vary based on what you order and any surcharges that may apply on weekends or public holidays.

How can I get a copy of my receipt or invoice from COOH?

If you paid in person, COOH can usually reprint or email a receipt if you provide the visit date, approximate time, amount charged, and the last four digits of your card. Contact the venue using the phone number or contact form listed on cooh.com.au and request a tax invoice or receipt. For online bookings or prepaid events, check your email for a booking confirmation or payment receipt from COOH or their reservation partner.

How do I change or cancel a booking that I’ve already paid a deposit for?

To change or cancel a reservation that involved a deposit or prepayment, contact COOH directly as early as possible using the details on cooh.com.au or through the same booking platform you used. Their ability to refund or transfer your deposit may depend on the notice period and any special terms that applied to that event or reservation (for example, minimum spend or cancellation cut‑off times). Always review the confirmation email you received for specific cancellation conditions.

How can I request a refund or dispute an incorrect charge from COOH?

If you believe you were overcharged or charged in error, contact COOH first so they can look up the transaction and correct it if necessary. Have your statement, the transaction date and amount, and any receipts handy. If the issue can’t be resolved with the restaurant or you suspect the card was used fraudulently, contact your bank or card issuer to dispute the transaction and, if needed, block or replace your card.

Why is the final COOH amount different from the amount I initially saw pending?

Differences between the pending and final COOH charge usually occur because the initial amount was an authorization hold and the final total later included tips, surcharges, or adjustments (for example, splitting a bill or removing an item). Your bank may show the temporary hold first, then update to the final settled amount once COOH processes the payment. If the pending charge doesn’t drop off or you see two completed charges for the same visit, contact both COOH and your bank.

How can I contact COOH about a charge on my statement?

Visit cooh.com.au for the latest contact details, including the phone number for their Alexandria venue and any online enquiry forms or email addresses. Reach out during their opening hours and provide your name, contact details, transaction date, amount, and last four digits of your card so staff can investigate the charge. If you booked through a third‑party reservation or ordering platform, you may also be able to view or manage your payment details through that service.

This merchant is in the Restaurant category

Browse all

Related Merchants

Airport Retail Enterprises
Delaware North
Boost Juice
Nando's
Shish Shawarma & Grill

Compare COOH

vsAirport Retail EnterprisesvsDelaware NorthvsBoost Juice

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you