CookHouse

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CookHouse is a lakeside restaurant at Bridge Bay Resort & Marina on Shasta Lake in Redding, California, offering casual American fare to resort guests and local visitors.

Redding, California, United States
bridgebayhouseboats.com
Owned by Bridge Bay Resort & Marina (Bridge Bay at Shasta Lake)

About CookHouse

CookHouse is a sit‑down restaurant located at Bridge Bay Resort & Marina on Shasta Lake in Redding, California. It offers a casual dining experience with a menu focused on classic American dishes such as burgers, steaks, seafood, pasta, salads, and desserts, serving both resort guests and the general public. The restaurant operates at 10300 Bridge Bay Road, the same address as Bridge Bay Resort, and is part of the resort’s broader lodging, marina, and houseboat operations.

A CookHouse charge on your card statement is typically from an in‑person meal at the restaurant—breakfast, lunch, or dinner—or from ordering food and drinks charged back to a room, houseboat, or event tab at Bridge Bay. Because the restaurant uses Toast’s point‑of‑sale system, transaction descriptors may appear as “TST*COOKHO” or “TST*COOKHOUSE” along with the phone number (530) 308‑8812 and “CA.” In some cases, bar tabs, retail items (such as branded merchandise sold through the resort), or catered special events hosted at Bridge Bay may also post under the CookHouse merchant name.

If you have questions about a CookHouse charge, first check receipts or confirmations from any recent stays or visits to Bridge Bay Resort & Marina around Shasta Lake. Compare the transaction date and amount to your dining or bar receipts. For further verification or to dispute a charge, you can contact Bridge Bay directly using the restaurant/resort phone numbers or the contact information on their official website. If you cannot match the charge to any visit, reach out to your card issuer to ask about the exact authorization details and to initiate a dispute or card replacement if fraud is suspected.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CookHouse.

  1. POS PUR 5385 TST*COOKHO TST*COOKHOUSE 530-308-8812 CA

Frequently Asked Questions

Why does my statement show “TST*COOKHO” or “TST*COOKHOUSE 530-308-8812 CA”?

This descriptor comes from Toast, the restaurant’s payment processor. The actual merchant is CookHouse, the restaurant at Bridge Bay Resort & Marina on Shasta Lake in Redding, CA. Charges usually correspond to a meal, bar tab, or food charged to a room or houseboat during a visit.

What types of purchases typically appear as CookHouse charges and in what price range?

CookHouse charges commonly include sit‑down meals, bar drinks, and sometimes event or catering tabs. Individual meals may range from modest checks for one person to higher amounts for families or groups, and event or catered functions can be significantly larger. Reviewing any dining receipts or resort folios from your stay will help you match the specific amount.

I stayed at Bridge Bay Resort—could my CookHouse meals be rolled into my room or houseboat bill?

Yes. At Bridge Bay Resort & Marina, restaurant and bar purchases at CookHouse may be posted to your room or houseboat account if you chose that option. On your card statement these bundled charges can still show under the CookHouse/Toast descriptor, even if you remember them as part of your lodging bill.

How can I get a copy of my CookHouse receipt for a specific charge?

If you need a receipt, first note the date, approximate time, and amount of the charge from your card statement. Then contact Bridge Bay Resort & Marina or CookHouse directly using the phone or email listed on their website and request a copy of the Toast receipt or folio for that transaction. They can typically look it up by date, amount, and last four digits of your card.

Can I request a refund or adjustment for a CookHouse charge I believe is incorrect?

Yes. Contact CookHouse or Bridge Bay Resort as soon as you notice a potential error and provide details such as the charge date, amount, and what you believe is wrong (duplicate charge, tip amount, incorrect total, etc.). The restaurant can review the original receipt and, if warranted, process a void or refund through their Toast POS. If you cannot resolve it with the merchant, you can escalate the dispute through your card issuer.

Why do I see a small pending or temporary CookHouse charge that later disappears or changes?

Restaurants using systems like Toast often place an initial authorization hold on your card (sometimes matching the pre‑tip amount) when the check is opened or closed. After you add a tip and the transaction is finalized, the pending amount may adjust to the final total, and the original hold will drop off. This can briefly show as two amounts until your bank updates.

How do I contact CookHouse or Bridge Bay about a charge if I’m out of the area?

You can call the phone number shown in the descriptor (530‑308‑8812) or use the contact details on Bridge Bay’s official website. Provide your name, visit dates, and the exact charge amount from your statement so staff can look up the transaction in their Toast system and answer questions or issue corrections if needed.

What if I don’t recognize any visit to Shasta Lake or Bridge Bay but still see a CookHouse charge?

If you haven’t visited Shasta Lake, Redding, or Bridge Bay Resort around the transaction date, it’s possible your card details were used fraudulently. Contact your bank or card issuer immediately to report the unrecognized CookHouse charge, ask them to block further transactions, and request a new card if necessary.

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