Cookiebot

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Cookiebot is a cloud-based consent and cookie management platform that helps websites comply with privacy regulations like GDPR and ePrivacy by scanning sites and managing user consent for cookies and tracking technologies.

Copenhagen, Denmark
cookiebot.com
Owned by Usercentrics

About Cookiebot

Cookiebot (now “Cookiebot CMP by Usercentrics”) is a cloud-based consent and cookie management platform based in Copenhagen, Denmark. It helps website owners comply with privacy regulations such as GDPR, ePrivacy Directive, CCPA/CPRA and similar laws by scanning websites for cookies and trackers, categorizing them, and displaying a consent banner to visitors. Cookiebot is typically used by businesses, online shops, agencies, and public institutions that need a compliant, transparent way to handle user consent and cookie usage across one or more domains.

A Cookiebot charge on your bank or card statement usually relates to a subscription for their consent management service. Plans are billed per domain and are based on the number of subpages scanned, with a free tier for small sites and paid premium tiers (e.g., Small, Medium, Large) for bigger sites. Charges may appear as a monthly or annual recurring subscription, a payment after a free trial, or periodic billing following an upgrade from the free plan. Some users also see test or authorization holds when adding or updating a payment method, which typically disappear after a few days.

If you’re unsure about a Cookiebot charge, start by checking whether you (or your web developer/agency) use Cookiebot on any websites you own or manage. Log into your Cookiebot account at cookiebot.com to review active domains, current plans, invoices, and billing history. For help, you can search their Help Center, submit a support request from the dashboard, or contact support via the channels listed on cookiebot.com/contact. If you still do not recognize the charge, contact Cookiebot support with the last 4 digits of the card, charge date, and amount, and reach out to your bank or card issuer to dispute any unauthorized transactions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cookiebot.

  1. cookiebotcom Koebenhavn k DNK

Frequently Asked Questions

Why am I seeing a recurring charge from Cookiebot on my card or bank statement?

You are most likely being billed for an active Cookiebot CMP subscription linked to one or more domains you manage. Cookiebot charges monthly or annually based on your chosen billing cycle and your site’s size (number of subpages). Check your account at cookiebot.com under Billing or Subscription to see which domains and plans are associated with the charge. If an agency or developer set up your site, they may have created a Cookiebot account on your behalf.

What are Cookiebot’s typical subscription prices and billing structure?

Cookiebot offers a free plan for smaller websites (up to a limited number of subpages) and premium plans per domain, priced according to site size. Common tiers include Small (up to around 500 subpages), Medium (up to around 5,000 subpages), and Large (up to around 50,000 subpages), with prices generally in the range of tens of euros or dollars per month per domain, billed monthly or annually. Exact pricing and currency can vary by region and may change over time, so the most accurate, current prices are listed on cookiebot.com/pricing. You may see multiple Cookiebot charges if you manage several premium domains on separate subscriptions.

Why was I charged by Cookiebot after a free plan or trial?

If you upgraded from the free plan to a premium subscription or started a paid trial, Cookiebot begins billing once the premium period starts. This can happen after your trial ends, or immediately if you manually switch to a premium plan and add payment details. Check your Account → Subscription or Billing page in the Cookiebot dashboard to see when your plan changed and when your current billing cycle started. If you didn’t intend to upgrade, contact Cookiebot support as soon as possible to review options.

How do I cancel my Cookiebot subscription to stop future charges?

Log into your Cookiebot account and go to the Subscription or Billing section for the domain you want to cancel. Downgrade the domain to the free plan (if eligible) or cancel the premium subscription, following the on-screen confirmation steps. Cancellation generally stops renewal from the next billing cycle onward; your current paid period usually remains active until its end date. Make sure you repeat this for each domain you no longer wish to pay for and save any confirmation emails for your records.

How can I request a refund for a Cookiebot charge I didn’t expect?

First verify your billing history and renewal dates in your Cookiebot dashboard under Billing or Invoices to understand what the charge covers. If you believe you were charged in error (for example, you cancelled before renewal, were double-charged, or were upgraded unintentionally), contact Cookiebot support through their help portal or via the contact form on cookiebot.com, providing your account email, invoice number, and charge details. Refunds are not guaranteed and are handled case by case according to Cookiebot’s terms of service and refund policy. For unauthorized or fraudulent charges, also contact your bank or card issuer right away to secure your account.

Why do I see a small or pending Cookiebot charge (e.g., a few dollars or a low amount)?

Cookiebot or their payment processor may place a small temporary authorization hold when you add or update a payment method, or when they verify your card. These amounts are not actual charges and should either disappear or be reversed automatically within a few business days. If a small pending amount remains on your statement for longer than a week, contact your bank and check your Cookiebot account for any new subscriptions or plan changes.

How do I find invoices and billing details for my Cookiebot charges?

Sign in to your Cookiebot account at cookiebot.com and navigate to the Billing, Invoices, or Subscription section in your dashboard. There you can see a list of past invoices, download PDF copies for accounting, and review which domain, plan size, and period each invoice covers. Match the date and amount from the invoice to your bank or card statement to confirm the charge. If you cannot access your account, use the password reset option or contact Cookiebot support with the email address and company details you believe are associated with the subscription.

How can I contact Cookiebot about a charge or account issue?

Go to cookiebot.com and access the Help or Support section, where you can browse their knowledge base or submit a support ticket from within your account. Many billing issues are handled via their online contact forms, where you can include invoice numbers, transaction dates, and card details (never share your full card number). For legal and company information, including registered address in Copenhagen and corporate details under Usercentrics, see the site’s Contact or Imprint page. If you suspect fraud and cannot reach a resolution quickly, notify your bank or card issuer in parallel.

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