Copper

Software95% confidence

Copper (formerly ProsperWorks) is a cloud-based customer relationship management (CRM) platform built to integrate tightly with Google Workspace (formerly G Suite), helping businesses manage contacts, sales pipelines, and customer relationships with automated data capture and minimal manual entry.

San Francisco, California, USA
copper.com

About Copper

Copper (formerly ProsperWorks) is a cloud-based customer relationship management (CRM) platform designed specifically for companies that work in Google Workspace (formerly G Suite). It lives inside Gmail, Google Calendar, and other Google apps to help teams manage contacts, leads, deals, and pipelines with minimal manual data entry. Copper automatically captures communication history, tracks sales opportunities, and provides reporting tools so sales, marketing, and customer success teams can manage relationships and forecast revenue from one integrated system.

A Copper charge on your bank or card statement usually relates to a subscription for its CRM software. Most businesses pay per user on a monthly or annual basis, so you may see recurring charges in consistent amounts (for example, per-seat fees for the “Basic,” “Professional,” or “Business” plans). Charges can also come from add-ons, upgrading or downgrading plans mid-cycle, additional users added to your account, or after the end of a free trial started via copper.com or the Google Workspace Marketplace. In some cases, you might see temporary authorization holds when you first add or update a payment method, which should disappear once the payment is finalized or voided.

To verify a Copper charge, start by logging into your Copper account at copper.com and checking the Billing or Subscription section for your current plan, billing dates, and invoices. If your company uses Google Workspace billing, review the Billing section in your Google Admin console to see if the charge is being processed through Google rather than directly by Copper. For questions or disputes, contact Copper’s support team through the in-app help widget or the Support/Help Center on their website, and have the last four digits of the card, transaction date, amount, and any invoice numbers ready. Common issues—such as charges after a forgotten trial, duplicate accounts, or users who were not removed before the renewal date—are typically resolved by adjusting your subscription settings, consolidating accounts, or requesting a review of recent invoices.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Copper.

  1. "COPPER CRM, INC. +14152316360 CA"
  2. ProsperWorks

Frequently Asked Questions

Why do I see a recurring Copper charge on my credit card or bank statement?

Copper is sold as a subscription CRM service, typically billed per user on a monthly or annual basis. If you see a recurring charge, it’s usually for your active Copper plan and the number of users on your account, or for a renewal of an annual subscription. Check your Billing or Subscription page in your Copper admin settings to see your current plan, seat count, and next renewal date.

What are Copper’s typical subscription prices and why might my amount be different?

Copper generally offers tiered plans (such as Basic, Professional, and Business) priced per user per month, with discounts for annual billing. Many customers will see charges that align with a per-seat fee multiplied by the number of active users, plus any applicable taxes. Your amount may differ from examples on the website if you’re on a legacy plan, negotiated pricing, a promotional rate, or were billed pro‑rata for adding/removing users mid-cycle. For exact pricing, refer to your invoices or the pricing page within your Copper account.

How can I cancel or downgrade my Copper subscription to stop future charges?

To cancel or downgrade, sign in as an account admin, go to Settings > Billing/Subscription (wording may vary), and follow the prompts to change or cancel your plan. Copper generally allows you to continue using the service until the end of your current billing period, but it does not usually provide partial refunds for unused time in a cycle. If you purchased Copper through the Google Workspace Marketplace, you may need to manage cancellation from your Google Admin console under Billing > Subscriptions. Always download or export any needed data before canceling.

Why was I charged by Copper after a free trial or after I thought I cancelled?

If you started a free trial and entered payment details, Copper typically converts that trial into a paid subscription at the end of the trial period unless you cancel beforehand. If you cancelled, the account usually stays active until the end of the current billing cycle, so you may still see one final charge. Log into your Copper account to confirm your subscription status and last billing date, and contact support with screenshots if you believe you cancelled before renewal but were still charged.

How do I request a refund or dispute a Copper charge I don’t recognize?

Start by logging into Copper (or checking with your company’s admin) to see if the charge is tied to your organization’s CRM subscription or an additional user that was recently added. If you still don’t recognize the charge, contact Copper support via the Help Center or in-app support, providing the date, exact amount, last four digits of the card, and any invoice numbers or emails you received. Copper reviews refund requests on a case-by-case basis, and while subscriptions are typically non‑refundable once a term has begun, they may reverse duplicate or clearly erroneous charges. If you suspect fraud and cannot locate any account, contact your bank or card issuer to block the card and open a dispute.

Why do I see a small or temporary Copper charge or a pending amount on my card?

Small or pending amounts can be authorization holds placed when you first sign up, change your payment method, or Copper’s processor verifies your card. These are not final charges and should either convert to the actual subscription amount or disappear from your statement within a few business days. If a small pending charge remains for more than a week or posts as a completed transaction, capture a screenshot and contact Copper support or your bank for clarification.

How can I confirm which user or team within my company is associated with the Copper charge?

If you’re in a larger organization, the Copper subscription may be managed by your sales, marketing, or operations team. Ask your internal IT or finance department who administers SaaS/CRM tools, then have that admin log into Copper and review the Billing section and user list. Invoices in Copper usually list the company account name and billing contact, which can help you match the charge to the correct department or project.

What should I do if I have multiple Copper or ProsperWorks accounts and see more than one charge?

It’s possible to end up with multiple organizations or workspaces in Copper (especially if you previously used it as ProsperWorks or signed up with different email domains). Log into Copper with each of your work email addresses and check whether there are separate paid subscriptions running. You can work with Copper support to consolidate accounts, close unused organizations, and ensure you are only billed for the active subscription you intend to keep.

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