Costa Vida Fresh Mexican Grill

Restaurant95% confidence

Costa Vida Fresh Mexican Grill is a fast-casual restaurant chain serving Baja-style Mexican food such as burritos, salads, tacos, and enchiladas made to order.

Lehi, Utah, USA
costavida.com
Owned by Costa Vida Holdings, LLC

About Costa Vida Fresh Mexican Grill

Costa Vida Fresh Mexican Grill is a fast-casual restaurant brand specializing in Baja-inspired Mexican cuisine. They offer made-to-order burritos, salads, tacos, enchiladas, quesadillas, and nachos, typically featuring fresh-made tortillas, grilled meats, rice, beans, and a variety of salsas and toppings. Locations are usually counter-service with a build-your-own format, similar to other modern fast-casual concepts.

A charge with a descriptor like “TST* COSTA VIDA 0038 - SA SANDY UT” would come from a purchase at a Costa Vida restaurant, in this case a specific store location in Sandy, Utah (store #0038), processed via Toast’s point-of-sale system. This could be for dine-in, takeout, or possibly online or app-based ordering routed through the same POS. The amount typically corresponds to a one-time food purchase, possibly including tax and tip.

If you have questions about this charge, start by checking your email receipts from the date of the transaction, any Costa Vida online ordering account you may have used, and your text/email confirmations if you ordered ahead. To resolve billing issues, you can contact the specific Costa Vida location (phone number listed on Google Maps or on your receipt) or reach out via the contact options on their main website. Keep the transaction date, amount, and last four digits of your card handy; restaurants can usually look up the payment in their Toast POS system and reprint or email a copy of the receipt, or process corrections if there was a billing error.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Costa Vida Fresh Mexican Grill.

  1. TST* COSTA VIDA 0038 - SA SANDY UT 024761

Frequently Asked Questions

Why does my statement say “TST* COSTA VIDA 0038 - SA SANDY UT” instead of just Costa Vida?

The “TST*” prefix indicates the charge was processed through Toast, the restaurant’s point-of-sale system. The rest of the descriptor identifies the Costa Vida location (store #0038 in Sandy, Utah). It is a normal card descriptor format for in-store or online orders handled via Toast.

Is this Costa Vida charge a one-time purchase or a recurring subscription?

Costa Vida is a restaurant and does not offer standard recurring subscription plans. Charges are almost always one-time transactions for food and beverages on the date shown. If you see multiple charges, they usually reflect separate visits or orders rather than an automatic subscription.

How can I get a copy of my receipt for a Costa Vida purchase in Sandy, Utah?

To obtain a receipt, contact the Sandy Costa Vida location directly and provide the transaction date, approximate time, amount, and last four digits of your card. Staff can search their Toast POS system and reprint or email a copy. If you ordered online, also check your email inbox and spam folder for an automatic receipt from Costa Vida or Toast.

What should I do if I was charged the wrong amount by Costa Vida?

First, compare the charge on your statement with your itemized receipt, including tax and tip. If the total is incorrect or you were double-charged, call or visit the Costa Vida location that processed the transaction and ask to speak with a manager. They can look up the payment in Toast, verify the error, and issue a partial or full refund if warranted. If you can’t resolve it with the restaurant, contact your card issuer to dispute the charge.

Can Costa Vida place an authorization hold on my card, and why might I see a pending amount?

In some cases, especially for in-store payments where a tip is added after the card is first run, Toast may first authorize your card for the base amount, then finalize the charge with the added tip. During this process you might briefly see a pending or slightly different amount. The temporary authorization will usually drop off within a few days, leaving only the final settled charge.

How do I contact Costa Vida about a charge from the Sandy, Utah location?

You can look up “Costa Vida Sandy UT” on Google Maps to find the store’s direct phone number and address, then call and ask for a manager regarding a card charge. For general brand-level inquiries, you can also use the contact form or customer feedback options at costavida.com and include the store number (0038), date, and amount of the transaction.

Does Costa Vida save my card information for future purchases?

For typical in-store purchases, Costa Vida’s Toast system does not store full card numbers; it only keeps a secure token for processing and record-keeping. If you created an online ordering account and chose to save a card, that information is stored in a tokenized, encrypted form by their payment processor. You can manage or remove saved payment methods by logging into your online ordering account or app, if available for your location.

Can I get a refund if my Costa Vida order was incorrect or unsatisfactory?

Refunds or adjustments are handled at the restaurant level. If your order from the Sandy Costa Vida location was incorrect, missing items, or unsatisfactory, contact the store as soon as possible with details and your receipt or order confirmation. Managers can typically offer a remake, store credit, or a partial/full refund to your original payment method, depending on the situation and store policy.

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