Country IT

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Country IT (now trading as Cicom) is an IT services provider offering managed IT support, cloud services, communications, and security solutions primarily for business clients in the Northern Rivers region of New South Wales.

Casino, New South Wales, Australia
cicom.com.au

About Country IT

Country IT, now trading as Cicom, is a professional IT services provider based in Casino, New South Wales, serving businesses throughout the Northern Rivers region. They specialise in managed IT support, cloud solutions (such as Microsoft 365 and hosted services), business communications, network infrastructure, and cybersecurity. Cicom typically works with small to medium-sized organisations, local government, and community enterprises, providing ongoing IT management, project work, and technology consulting under service agreements or project-based engagements.

A charge from **Country IT** or **Cicom** on your bank or card statement usually relates to business IT services or products. This may be a monthly or annual managed service agreement (for example, ongoing IT support, monitoring, or security services), cloud licensing (such as Microsoft 365 or other subscriptions billed through them), internet or communication services they manage on your behalf, or a one-off project or onsite support visit. You might also see charges for hardware or software purchases, domain renewals, or installation work. In some cases, you may notice an initial authorization or pending amount when a new payment method is added or a new service is set up; this is typically confirmed as a full charge once the invoice is processed.

If you’re unsure about a Country IT/Cicom charge, start by checking recent invoices, quotes, or service agreements your business has received from them, as well as emails from a cicom.com.au address. Review any managed service contracts, cloud licensing managed by Cicom, or recent support tickets or onsite visits. To clarify a transaction, contact them via the contact details on their website (cicom.com.au), referencing your business name, invoice number, and the date/amount of the charge; they can confirm which service or invoice it relates to and provide a copy of the tax invoice. Common billing issues—such as duplicate payments, outdated card details, or services that should have been cancelled—can usually be resolved by speaking with their accounts or support team and updating your agreement or payment information as needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Country IT.

  1. COUNTRY IT CASINO AUS

Frequently Asked Questions

Why did I receive a recurring charge from Country IT / Cicom on my business card?

Recurring charges from Country IT (Cicom) usually relate to a managed services agreement or ongoing subscriptions they administer for your business, such as IT support, monitoring, security, or cloud licensing (e.g., Microsoft 365). These are typically billed monthly or annually according to your contract. Check your service agreement or recent invoices to see the frequency and inclusions of your plan.

What types of services does Country IT / Cicom commonly bill for?

Cicom commonly bills for managed IT support plans, cloud services and software licensing, backup and security solutions, business internet or communications they manage, and one-off project or consulting work. Charges may also include hardware (PCs, laptops, networking gear), software purchases, and onsite support visits. The charge amount should match an invoice or quote you’ve approved for your organisation.

How can I cancel or change my managed IT or cloud services with Country IT / Cicom?

To cancel, downgrade, or change your managed IT or cloud services, you’ll need to contact Cicom directly—usually via your account manager or through the contact details on cicom.com.au. Many service agreements include a minimum term and notice period (for example, 30 days), so review your contract before requesting changes. They can advise how a cancellation or change will affect future billing and any remaining obligations.

How do I request a refund or dispute a charge from Country IT / Cicom?

If you believe you were charged incorrectly, contact Cicom’s accounts or billing team with your business name, invoice number (if available), and the exact date and amount of the charge. They will review the transaction against your agreements and invoices and can process a credit or refund if an error is confirmed. It’s best to raise disputes promptly, as there may be time limits under both their terms and your bank’s chargeback rules.

Why does the billing name show as ‘Country IT’ when my invoices say ‘Cicom’ (or vice versa)?

Country IT now trades as Cicom, so depending on when your services were set up or how your bank displays the descriptor, you may see either name—or a combination—on your statement. The legal or trading name on file with their payment processor may still reference “Country IT” even though branding and invoices say “Cicom.” If you’re uncertain, compare the charge amount and date with your latest Cicom invoices or contact them to confirm.

Can Country IT / Cicom place an authorization hold or pending charge on my card?

In some cases, a small authorization or a pending amount may appear when Cicom first processes your card or updates your payment method. This is used by banks to verify that the card is valid and has available funds. These holds typically convert into the final invoice charge or drop off your statement within a few business days if no payment is captured.

Where can I find copies of invoices related to Country IT / Cicom charges?

Invoices are usually emailed to the billing contact your organisation has on file with Cicom, often from an @cicom.com.au address. Many business clients also have access to a client portal or ticketing system where invoices and statements can be downloaded. If you can’t locate an invoice, contact their accounts team via the details on cicom.com.au and request a copy using your company name and the transaction details from your bank statement.

What should I do if a former employee set up services with Country IT / Cicom and I don’t recognise the charge?

If a previous staff member, contractor, or IT provider arranged services with Cicom, the charges may continue under your organisation’s details even if contacts have changed. Reach out to Cicom and explain that you’re the new contact; provide your organisation’s name, ABN (if applicable), and the transaction details so they can identify the account. They can tell you what services are active, update authorised contacts, and help you decide whether to continue, modify, or cancel those services.

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