CrashPlan

CrashPlan is a cloud backup and data protection service based in Minneapolis, MN, focused primarily on small and mid-sized businesses. Through its CrashPlan for Small Business product, the company offers continuous, encrypted backups of desktops, laptops, and servers to secure cloud storage. Features typically include automatic versioned backups, ransomware recovery options, web-based administration, and cross‑platform support for Windows, macOS, and Linux devices, helping businesses protect critical files and quickly recover from data loss.

A CrashPlan charge usually appears on a bank or credit card statement when you pay for a CrashPlan for Small Business subscription. Most customers are billed on a recurring monthly basis per device (for example, per computer or server protected), and charges may vary depending on how many devices are covered under the account. You might also see a charge after a free trial converts to a paid subscription, when you add new devices mid‑cycle, or when your payment method is updated and re‑authorized. In some cases, a small temporary authorization hold may appear when you first sign up or change cards; this should drop off automatically.

If you don’t recognize a CrashPlan charge, first sign in at crashplan.com and check your account’s Billing or Subscription section for invoices and device counts that match the amount you’re seeing. Look for confirmation emails from CrashPlan at the time the charge posted, and ask colleagues or your IT provider whether they set up a backup subscription using your card. If you still have questions, contact CrashPlan Support through their website (support.crashplan.com) using chat or ticket, or by phone where available; have your last four card digits, billing date, and charge amount ready so they can quickly locate the transaction. For disputed or unauthorized charges, submit a support request with account details, and if you cannot resolve it directly with CrashPlan, contact your bank or card issuer to review your options.