Question 1

Why am I seeing a charge from CREATE CATERING or CREATE CONSULTANTS PTY LTD on my bank statement?

Accepted Answer

This usually means your card was used to pay for catering or hospitality services provided by Create Catering – for example, a corporate event, wedding, private function, or dining at a venue they manage. The charge may represent a deposit, a final event balance, a bar tab, or a group booking payment processed through their head office or venue systems. If you attended or hosted an event around the transaction date, check any proposals, invoices, or confirmation emails that reference Create Catering or createcatering.com.au.

Question 2

What kinds of amounts are commonly charged by Create Catering?

Accepted Answer

Create Catering prices each event individually, so amounts range from smaller venue or café bills (such as a meal or bar tab) to larger invoices for full-service catered events. For events, you may see one or more larger round-number transactions that match your per‑person catering quote multiplied by guest count, plus any beverage or venue hire charges. Smaller, irregular amounts are more likely to be restaurant or bar spend at a Create‑managed venue rather than an event package.([createcatering.com.au](https://www.createcatering.com.au/our-story?utm_source=openai))

Question 3

Could this be a subscription or recurring payment from Create Catering?

Accepted Answer

Create Catering does not advertise consumer subscription plans; most customers are billed on a per‑event or per‑booking basis. However, corporate or venue clients may have recurring or scheduled invoices if they hold regular events or contracted services. If you see multiple charges over time, compare them to your company’s recurring events, venue hire, or standing catering arrangements to see if they align with those dates.

Question 4

Why was I charged by Create Catering before my event date?

Accepted Answer

Many catering and event companies require an advance deposit to secure the date, venue, and staffing, with the balance due closer to the event. A pre‑event charge from Create Catering is often this deposit or a scheduled progress payment, as outlined in your proposal or booking agreement. Review your quote and terms for payment milestones and compare the transaction amount to the deposit percentage or schedule you agreed to when confirming the booking.

Question 5

Does Create Catering place temporary authorization holds on my card?

Accepted Answer

Yes, in some situations you may see a temporary authorization (or ‘pre‑authorisation’) when providing a card to secure an event booking, bar tab, or group reservation at a Create‑managed venue. This is a standard hospitality practice used to verify your card and guarantee payment; the hold is usually adjusted to the actual spend or released within a few business days, depending on your bank. If a pending amount does not convert to a final charge after a week, contact your bank and, if needed, reach out to Create Catering with the date and amount for clarification.

Question 6

How can I get a copy of my invoice or receipt from Create Catering?

Accepted Answer

You can request documentation by contacting Create Catering directly via the contact form on createcatering.com.au or by emailing their team at sales@createcatering.com.au. Include your full name, company (if applicable), event or venue name, event date, and the last four digits of the card that was charged so they can quickly locate your booking. Once found, they can resend your invoice, receipt, or a breakdown of charges for your records.([createcatering.com.au](https://www.createcatering.com.au/contact))

Question 7

How do I change, cancel, or dispute an event booking that was billed by Create Catering?

Accepted Answer

Booking changes and cancellations are handled according to the terms of the specific proposal or contract you signed with Create Catering or the venue they manage. If you need to amend guest numbers, move a date, or cancel, contact them as soon as possible through their website enquiry form or by calling their head office so they can review options and any applicable fees or non‑refundable deposits. If you believe a charge is incorrect, first compare it against your signed quote, then contact Create with your invoice number and transaction details; if you cannot resolve it, your bank can advise you on lodging a formal dispute.([createcatering.com.au](https://www.createcatering.com.au/contact))

Question 8

How can I contact Create Catering about a charge I don’t recognize?

Accepted Answer

For billing questions, you can reach Create Catering via the contact page on createcatering.com.au or by calling their main phone line on +61 1300 371 441 during Australian business hours. You can also email sales@createcatering.com.au with a brief description of the issue and details of the transaction (date, amount, last four digits of your card, and your full name). Providing as much information as possible will help them quickly identify whether the charge relates to an event, a managed venue, or a specific booking.([createcatering.com.au](https://www.createcatering.com.au/contact))

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