Creator Social GmbH

Other86% confidence

Creator Social GmbH is a Swiss online marketing and social media agency based in Kreuzlingen, offering digital marketing, social media management, and consulting services.

Kreuzlingen, Switzerland

About Creator Social GmbH

Creator Social GmbH is a marketing services company headquartered in Kreuzlingen, Switzerland. The firm focuses on providing online marketing and social media services, including campaign strategy, social media management, digital product sales, and related consulting for businesses and individual clients. Its origins lie in the transfer of the existing sole proprietorship "Jacqueline Gross Online Marketing" into the newly founded limited liability company, maintaining a focus on digital-first advertising and social media activities.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

A charge from Creator Social GmbH on a card statement is likely related to fees for online marketing services, social media management packages, consulting calls, or the purchase of digital products such as courses, templates, or marketing materials. Depending on how the engagement was structured, the charge could be a one-time project fee, a recurring retainer for ongoing social media or marketing support, or payment processed for digital products tied to an online checkout or invoice.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

To verify or resolve questions about this charge, the cardholder should first check recent invoices, email confirmations, or contracts for marketing or social media services under the name Creator Social GmbH or Jacqueline Gross Online Marketing since that business was transferred into the company. If the charge is not recognized, the customer should contact the agency using any contact details provided on its invoices, proposals, or prior correspondence; if contact information is unavailable, searching for “Creator Social GmbH Kreuzlingen Besmerweg 2” alongside the cardholder’s email history can help locate prior communications. In cases of suspected fraud or if the merchant cannot be contacted, the cardholder should promptly dispute the transaction with their card issuer, providing any available documentation of authorized or unauthorized activity.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Creator Social GmbH.

  1. creatorsocialkreuztingergmbh

Frequently Asked Questions

What does Creator Social GmbH do, and why would they charge my card?

Creator Social GmbH provides online marketing, social media services, and consulting, as well as the sale of digital products. A charge from them usually corresponds to agreed marketing services (like social media management or campaign support) or a purchased digital product such as a course, template, or similar offer.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

Is Creator Social GmbH linked to Jacqueline Gross Online Marketing?

Yes. The assets and liabilities of the sole proprietorship Jacqueline Gross Online Marketing were transferred into Creator Social GmbH in Kreuzlingen, so older invoices or contracts may reference the former name while current billing appears as Creator Social GmbH.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

Does Creator Social GmbH use recurring billing for retainers or ongoing services?

For ongoing social media or online marketing retainers, Creator Social GmbH may bill on a recurring monthly or periodic basis, as specified in your service agreement or contract. If you see a repeat charge around the same date each month, it is likely tied to such a retainer or a subscription-style digital service package you agreed to.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

How can I cancel ongoing services or stop future charges from Creator Social GmbH?

To cancel ongoing services, review your original contract or proposal from Creator Social GmbH for termination terms and required notice periods, then send a written cancellation request (via email or the contact channel specified in your agreement). Keep a copy of the cancellation request and any confirmation, and monitor future statements to ensure charges stop after the agreed final billing date.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

How do I request a refund or dispute an amount billed by Creator Social GmbH?

Start by comparing the billed amount with your signed offer, contract, or order confirmation. If you believe you were overcharged or charged in error, contact Creator Social GmbH directly using the details on your invoice to request a clarification or refund. If you cannot resolve the issue with the company or suspect the payment was unauthorized, contact your card issuer to initiate a dispute and provide copies of any agreements and correspondence.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

Why do I see a Creator Social GmbH charge even though I don’t recognize the company name?

Because Creator Social GmbH operates in online marketing and social media, its services may have been sold through a branded offer, coaching program, or digital product that used a different public-facing name, while the legal billing entity is Creator Social GmbH. Check confirmation emails, invoices, and your spam folder for receipts mentioning Creator Social GmbH or a campaign or course you recently purchased.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

Does Creator Social GmbH place small test or authorization charges?

Like many service providers processing card payments online, Creator Social GmbH or its payment processor may place temporary authorization holds to verify a card before services start or a digital product is delivered. These small pending amounts usually drop off automatically and do not settle as final charges; only the confirmed invoice amount should appear as a completed transaction on your statement.

How can I verify contact details for Creator Social GmbH if I have no recent invoice?

If you lack an invoice, search your email for "Creator Social GmbH" or "Jacqueline Gross Online Marketing" and cross-check the address Besmerweg 2, 8280 Kreuzlingen mentioned in Swiss company listings. If you still cannot locate contact information and the charge remains unfamiliar, reach out to your card issuer for help identifying and potentially disputing the transaction.([moneyhouse.ch](https://www.moneyhouse.ch/de/company/creator-social-gmbh-13218140471?utm_source=openai))

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