CrimCheck is an Australian not‑for‑profit organisation that provides fast, secure online national criminal history checks and related background screening services for individuals and organisations.
CrimCheck is an Australian not‑for‑profit organisation based in Springvale, Victoria, that specialises in fast, secure online national criminal history checks and related background screening services. They are an Australian Criminal Intelligence Commission (ACIC) accredited agency and act as a conduit between individuals/organisations and the national police checking system. CrimCheck works with businesses, community organisations, and individuals to process Nationally Coordinated Criminal History Checks for employment, volunteering, licensing and other suitability purposes.
A CrimCheck charge on your bank or card statement usually relates to a national criminal history check or similar background screening that you (or an organisation on your behalf) requested online. Most charges are one‑off fees for a single check, although an employer or volunteer organisation might process multiple checks at once, resulting in several charges. There are no traditional “subscriptions”, but you may see repeat charges if your organisation conducts periodic re‑checks, or if you submitted more than one application (for example, employment and volunteer checks). You may also see a temporary pre‑authorisation or pending charge when your card details are first verified, which should drop off after your bank finalises the transaction.
If you’re unsure about a CrimCheck charge, first search your email for “CrimCheck” or “crimcheck.org.au” to find your application confirmation and receipt, and check with your employer, recruitment agency or volunteer organisation in case they used CrimCheck to process your screening. To resolve questions, go to crimcheck.org.au and use the Contact or Support options, providing your full name, approximate charge amount, date of transaction and any reference numbers from emails or your statement. Common issues—such as duplicate payments, name not matching the applicant, or uncertainty about who requested the check—are usually resolved by confirming your application details; if you suspect fraud, contact both CrimCheck (with any evidence you have) and your bank to report and block unauthorised use of your card.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CrimCheck.
What types of services does a CrimCheck charge usually relate to?
Most CrimCheck charges are for a Nationally Coordinated Criminal History Check (police check) submitted through their online system. This might be for paid employment, volunteering, licensing/accreditation, or other suitability checks requested by an employer, recruitment agency, or community organisation. In some cases, the charge can also include related screening services bundled by your organisation. Each application is billed as a separate transaction, so multiple services can result in multiple charges.
Does CrimCheck use subscriptions or recurring billing? Why do I see repeat charges?
CrimCheck does not run consumer subscription plans; charges are normally one‑off fees per background check. However, some employers and volunteer organisations have policies requiring periodic re‑checks (for example, every 1–3 years), which means a new CrimCheck application and a new one‑off charge each time. If you see repeat charges months or years apart, review your onboarding documents or volunteer agreements, as they may explain scheduled re‑screening through CrimCheck.
Why does the amount of my CrimCheck charge differ from someone else’s?
CrimCheck fees can vary depending on the type of check (e.g. employment vs volunteer), any additional screening required, and the commercial agreement CrimCheck has with the organisation that requested the check. Volunteer checks are often discounted compared to employment checks, and some organisations absorb part or all of the cost while others pass the full fee on to the applicant. If your amount seems higher or lower than expected, check the fee information on the application page you used or ask the organisation that sent you the CrimCheck link.
Why do I see more than one CrimCheck charge or a small temporary charge on my statement?
Multiple CrimCheck charges on the same or nearby dates usually mean you submitted more than one application (for example, you restarted a form, processed checks for multiple people, or completed separate employment and volunteer checks). A smaller temporary or “pending” amount may be a card pre‑authorisation used by the payment gateway to verify your card, which should automatically reverse and disappear after your bank finalises the main transaction. If a pending or duplicated charge does not resolve within a few business days, contact CrimCheck with your transaction details and also speak to your bank.
How can I get a copy of my CrimCheck receipt or tax invoice for this charge?
When you submit and pay for a CrimCheck application, a confirmation email with your payment receipt or tax invoice is typically sent to the email address you entered on the form. Start by checking your inbox and spam/junk folder for messages from “CrimCheck” or “@crimcheck.org.au.” If you applied via a link from an employer or volunteer organisation and can’t find the email, contact that organisation or use the contact form at crimcheck.org.au with your full name, approximate payment date and charge amount so they can locate and resend your receipt.
Can I cancel my CrimCheck application and get a refund for the charge?
Once a CrimCheck application has been submitted to the national police checking system, the fee is generally non‑refundable, even if you later withdraw your application or your circumstances change. If you believe you were charged in error (for example, you accidentally submitted the same application twice or used the wrong payment method), contact CrimCheck as soon as possible with your reference number and transaction details so they can review your case. Refund eligibility is assessed under their terms and conditions and, in some cases, may also involve the organisation that requested your check.
The CrimCheck charge is on my personal card, but my check was arranged by an employer or volunteer group—why?
Many organisations use CrimCheck’s online portal but allow applicants to pay directly with their own card during the application process. In that case, the charge appears on your statement as a direct payment to CrimCheck, even though the check was requested by an employer, recruiter or volunteer organisation. Review the link you used to start your application or any onboarding emails; they often state that background check fees are payable by the applicant through CrimCheck.
How do I contact CrimCheck if I don’t recognise this charge or need help with a billing issue?
Go to crimcheck.org.au and use the ‘Contact’ or ‘Support’ options to submit an enquiry; include your full name, the last four digits of the card used, the exact charge amount, the date of the transaction and a screenshot of the statement line if possible. If your check was organised through an employer, agency or volunteer organisation, you can also contact them first, as they may be able to identify the application from their records. If CrimCheck confirms they have no matching transaction or you suspect unauthorised card use, report it to your bank or card issuer immediately to dispute the charge and protect your account.