Crime Check

Crime Check Australia is an ACIC-accredited provider of online Nationally Coordinated Criminal History Checks (often called “national police checks”) for individuals and organisations across Australia. Headquartered in Melbourne, Victoria, they operate entirely online, allowing customers to submit identity documents, consent forms, and applications through a secure portal. Their services are commonly used for employment screening, volunteer roles, licensing, and tenancy applications, and they process checks using the official ACIC (Australian Criminal Intelligence Commission) system.

A charge from Crime Check Australia typically appears on your bank or card statement after you or your organisation has ordered a national police check through crimecheckaustralia.com.au. This could be for a one-off individual check, multiple checks processed on behalf of employees or volunteers, or an application started on their site and then completed later. You might also see a charge if you re-submitted a check, updated details requiring a new submission, or if there was a duplicate payment when a transaction was retried. Some banks may briefly show an initial pending or “pre-authorisation” amount when you first submit payment, which is then finalised as a completed charge.

If you’re unsure about a Crime Check Australia charge, start by checking your email for a payment receipt or confirmation from crimecheckaustralia.com.au around the date of the transaction; receipts are usually sent to the email address used during the application. Next, log into your account on their website (if you created one) to review any recent police check applications and invoices. For unresolved questions, use the contact or support section on their website to reach customer service with your full name, email used on the application, approximate date and amount of the charge, and any order or reference numbers you can find—this will help them quickly confirm what the payment relates to and address issues like duplicate payments, incorrect details, or status questions about your check.