Crust Gourmet Pizza Bar

Fast Food95% confidence

Crust Gourmet Pizza Bar is an Australian quick-service gourmet pizza chain offering takeaway and delivery pizzas with a focus on innovative flavours, plant-based options, and premium ingredients.

Southport, Queensland, Australia
crust.com.au
Owned by Retail Food Group

About Crust Gourmet Pizza Bar

Crust Gourmet Pizza Bar is an Australian quick-service pizza chain known for its gourmet toppings, premium ingredients, and innovative flavour combinations, including extensive vegetarian and plant-based options. The Southport, Queensland location offers takeaway, dine‑in (at some times/areas), and home delivery, and you can order directly via crust.com.au, the Crust app, or through major delivery platforms. The menu typically includes classic pizzas, premium gourmet ranges, gluten‑free bases, vegan cheese options, sides, desserts, and drinks, as well as value bundles and meal deals.

A charge from “CRUST GOURMET PIZZA BAR,” “CRUST SOUTHPORT,” or a similar descriptor on your bank or card statement usually relates to a food purchase you (or someone with access to your card) made in‑store, online, or via a delivery app. This can include one‑time takeaway or delivery orders, group orders paid on a single card, or split payments where your card was charged for just part of the bill. You may also see charges processed through third‑party providers (such as Uber Eats, Menulog, or DoorDash), which can show both the app’s name and Crust as the restaurant, and in some cases a temporary authorization hold before the final amount settles.

If you’re unsure about a Crust Gourmet Pizza Bar Southport charge, first check recent food orders, email receipts, SMS confirmations, and order history in the Crust app or on crust.com.au (using the email/phone you normally use to order). Review your accounts in delivery apps to see if a recent order from Crust Southport matches the date and amount. For questions or disputes, contact the Southport store directly using the phone number listed on crust.com.au, or use the contact form on the website with your full name, order date, approximate time, amount, and any order reference. If the store confirms no matching order and you still believe the charge is incorrect, contact your bank or card issuer to raise a formal dispute.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Crust Gourmet Pizza Bar.

  1. CGP PORT M* CRUST - PO +61755913242 AUS

Frequently Asked Questions

Why was I charged by Crust Gourmet Pizza Bar Southport when I only ordered once?

Most Crust Southport charges are for one‑time takeaway or delivery orders. If the amount seems higher than expected, it may include delivery fees, surcharges (such as public holiday or Sunday surcharges), or extras like sides and drinks that were added at checkout. Check your email or SMS receipt, or log into your Crust or delivery‑app account to confirm the full breakdown of your order.

What are typical charge amounts for Crust Gourmet Pizza Bar Southport?

Common Crust Southport charges for a single pizza with basic extras often fall between AUD $20–$35, while family meals or multiple gourmet pizzas can range from about AUD $40–$80 or more. Orders through delivery platforms may show slightly higher totals due to platform service fees and delivery charges. If your statement amount is within these ranges and dated when you recall ordering pizza, it’s likely a legitimate food purchase.

Why do I see two similar charges from Crust Southport or a delivery app?

You might see an initial pending authorization amount and a second, final settled amount for the same order, particularly when ordering via apps like Uber Eats, Menulog, or DoorDash. The pending hold is used to verify your card and is typically released automatically by your bank within a few business days. If both amounts fully post and do not reverse, contact the app’s support or the Crust Southport store with your order details to investigate a possible duplicate charge.

How can I get a receipt or tax invoice for my Crust Gourmet Pizza Bar Southport order?

If you ordered online or via the Crust app, a receipt or tax invoice is usually emailed to the address linked to your account at the time of purchase. For in‑store or phone orders, you should receive a printed receipt with the order total, GST, and store details. If you’ve misplaced it, call the Southport store (details on crust.com.au) with your approximate order date, time, amount, and payment method to request a copy where records are available.

Can I cancel or change my Crust Southport order and get a refund?

Once an order is being prepared, cancellations and changes are not always possible, especially during busy periods. If you need to cancel or amend an order, contact Crust Southport immediately by phone; they can advise whether the order can be stopped and if a refund or credit is available. For delivery‑app orders, you may need to use the app’s in‑order help tools, as refunds and adjustments are often processed through the platform.

How do refunds from Crust Gourmet Pizza Bar Southport appear on my statement?

Approved refunds are usually processed back to the original payment method and may appear as “CRUST GOURMET PIZZA,” “CRUST SOUTHPORT REFUND,” or as a negative amount from the original processor (such as a delivery app or payment gateway). Banks can take 3–10 business days to display the refund, depending on your card issuer. Keep any email confirmations or written communication from the store or app as proof while you wait for the refund to post.

Why does my statement show a charge from a delivery app instead of directly from Crust Southport?

If you ordered Crust Gourmet Pizza Bar Southport using a third‑party delivery service like Uber Eats, Menulog, or DoorDash, your statement will often list the platform name as the merchant, not the restaurant. In these cases, the billing, refunds, and adjustments are handled through that platform’s payment system. Check your order history inside the delivery app for the exact Crust Southport order that matches the charge.

What should I do if I don’t recognise a Crust Gourmet Pizza Bar Southport charge at all?

First, confirm that no one in your household or workplace used your card to order from Crust or via a delivery app on the date of the charge. If no one recognises the transaction and you can’t match it to any receipt or order history, contact Crust Southport or submit an enquiry via crust.com.au with the date, amount, and the merchant description from your statement to see if they can locate an order. If the store cannot find a matching order or you suspect fraud, immediately notify your bank or card issuer to block your card and initiate a dispute or chargeback.

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