Customer.io

Software95% confidence

Customer.io is a marketing automation and customer engagement platform that enables businesses to send targeted emails, push notifications, SMS, and in-app messages based on user behavior and data.

Portland, OR
customer.io

About Customer.io

Customer.io is a marketing automation and customer engagement platform used by businesses to send targeted emails, SMS, push notifications, and in-app messages based on user behavior and data. Companies use Customer.io to build automated “journeys” that onboard users, recover abandoned carts, send product updates, and more. The company is headquartered in Portland, OR, and serves primarily business customers (B2B), ranging from startups to large SaaS and ecommerce brands.

A Customer.io charge on your bank or card statement typically appears when a business account owner or team has an active subscription to the platform. Charges are usually billed monthly and are based on the selected plan (for example, Journeys Essentials or Journeys Premium) and the number of profiles/contacts and messages sent, with additional usage or add-ons (such as SMS) sometimes billed separately. You might also see a charge after a free trial converts into a paid plan, following an upgrade to a higher tier, or for overage fees when your usage exceeds the plan limits. In some cases, you may see a temporary authorization when first adding or updating a payment method.

If you’re unsure about a Customer.io charge, first log into your Customer.io workspace and check the Billing or Plan/Usage section for invoices and payment history, which list exact amounts, dates, and plan details. If you don’t manage a Customer.io account, check whether a colleague, agency, or related business entity uses Customer.io for marketing, as the subscription may be tied to a shared company card. For further help, you can contact Customer.io support via the in-app Help/Support widget when logged in, through their help center at help.customer.io, or by emailing support@customer.io from the address on file for the account. Have the last four digits of the card, billing email, and charge date/amount ready so they can quickly locate and explain or correct the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Customer.io.

  1. CUSTOMER IO BASIC PLAN PORTLAND OR

Frequently Asked Questions

What are the typical Customer.io charges I might see on my statement?

Customer.io is a subscription-based SaaS platform, so most charges are recurring monthly fees tied to a Journeys plan (such as Essentials or Premium) or Data Pipelines. Amounts often start in the low hundreds of dollars per month for smaller contact lists and increase based on the number of profiles, workspaces, and features. You may also see additional usage charges for high message volume, SMS sending, or going over your included profile or event limits. Charges generally appear with descriptors like “CUSTOMER.IO” or “CUSTOMER.IO PORTLAND OR.”

Why did my Customer.io bill increase compared to last month?

Customer.io pricing scales primarily with the number of profiles/contacts in your workspace and your total message volume. If your contact list grew, you added more workspaces, upgraded to a higher tier (e.g., from Essentials to Premium), or sent more messages—especially SMS or high-volume campaigns—your invoice may increase accordingly. You can review the itemized invoice in the Billing section of your Customer.io account to see exactly which usage or plan changes affected your total.

How do I cancel or downgrade my Customer.io subscription to stop future charges?

To cancel or change your plan, log into your Customer.io account as an admin and go to Settings or Billing/Plan, then follow the prompts to downgrade, pause, or cancel your workspace subscription. Cancellations generally apply at the end of your current billing period; you’ll retain access until that date but won’t be billed again unless you reactivate or create a new subscription. Make sure you export any needed data and disable active campaigns before the cancellation date.

Does Customer.io offer refunds if I was charged after I meant to cancel?

Customer.io’s billing is typically prepaid for the upcoming month and they do not usually provide prorated refunds for unused time within an active billing period. However, if you believe you were charged in error—for example, after attempting to cancel or due to a duplicate subscription—you should contact support@customer.io with the invoice number, charge date, and amount. The support team can review your account history and determine whether an adjustment or exception is possible under their current billing policies.

Why do I see a small or temporary Customer.io charge that later disappears?

When you first add or update a payment card, Customer.io or their payment processor may place a temporary authorization hold (often a small amount like $1) to verify that the card is valid. This is not an actual charge and should automatically disappear or be reversed by your bank within a few business days. Only finalized invoices in your Customer.io Billing section represent real, captured payments.

How can I confirm which Customer.io account or workspace is associated with this charge?

Log in to Customer.io using the email addresses that might be associated with your business and check the Billing section for recent invoices that match the charge amount and date. Each invoice lists the workspace name, billing contact, and plan, which helps you identify which brand, product, or client the subscription is for. If you manage multiple workspaces or your company uses agencies, you may need to ask your finance or marketing teams which workspace is tied to the card in question.

How do I contact Customer.io about a billing or charge issue?

For billing questions, log into your Customer.io account and use the in-app Help or Support widget to contact the support team, which helps them verify your identity and pull up your workspace automatically. You can also visit help.customer.io to search billing articles or submit a request, or email support@customer.io from the billing contact email listed on your account. Include the last four digits of the card, the exact amount, date of the charge, and any invoice or workspace ID so they can investigate quickly.

Can I pause my Customer.io account to temporarily stop charges without losing data?

Customer.io’s ability to pause an account depends on your plan and current agreement; some customers can downgrade to a minimal plan while retaining data, while others may need to coordinate a pause with the support or account management team. If you anticipate a temporary break in sending, contact Customer.io support or your account manager to discuss options for reducing costs while preserving your workspace configuration and data. Always confirm how long your data will be retained and what happens to automations and API integrations during the pause.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Customer.io

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you