Question 1

Why is CVCheck charging my card and what does a typical charge look like?

Accepted Answer

A CVCheck charge usually appears when you pay for a background check through cvcheck.com, either directly or as part of an application process. On your statement it may appear as “CVCheck”, “CVCheck Pty Ltd”, or similar wording. Individual checks (like police checks or single verifications) are typically billed as one-off amounts, while business users may see multiple or regular charges if they run checks for many candidates. You can match the amount by viewing your invoices in your CVCheck account under Billing or Order History.

Question 2

What are common prices for CVCheck services and why do amounts vary?

Accepted Answer

CVCheck pricing varies depending on the type and number of checks ordered and the country or jurisdiction involved. A single check (such as a basic police check or an individual employment or qualification verification) is typically in the range of a few dozen to a couple of hundred Australian dollars, while bundled pre-employment packages cost more because they combine multiple checks. Employers and recruiters often receive volume or corporate pricing, so the amount you see may not match retail pricing on the website. For the most accurate and current fees, log into cvcheck.com and review the price list or the specific order that generated the charge.

Question 3

Does CVCheck have subscriptions or recurring billing, and why do I see regular charges?

Accepted Answer

Most individual customers use CVCheck on a pay-per-check basis, so they won’t have a recurring subscription. However, business and enterprise clients can set up ongoing screening programs or regularly scheduled checks, which may result in recurring or frequent CVCheck charges as new orders are placed. If you see regular CVCheck charges, it may be tied to an employer account or a corporate login that is using your card as the saved payment method. Check with your HR/recruitment team or log into the relevant business account on cvcheck.com to confirm whether you’ve authorised ongoing use of your card.

Question 4

How can I cancel a CVCheck order or stop future charges?

Accepted Answer

To cancel an order, log in to your CVCheck account, go to your Orders or Dashboard page, and check the status of the relevant check. If the check has not yet been submitted to authorities or a data source, you may be able to cancel it directly online or by contacting support through the Help section. Once a check is in progress or completed, cancellation is usually no longer possible and future charges will only occur if you place new orders. If your card is stored on a business account and you want to prevent future use, ask your account administrator to remove your card details or update the payment method.

Question 5

How do I request a refund for a CVCheck charge I don’t recognise or no longer need?

Accepted Answer

If you believe you’ve been charged in error or have a duplicate order, first compare the charge with the invoices in your CVCheck account and any emails you’ve received confirming orders. If you still think the charge is incorrect, contact CVCheck support through the cvcheck.com Help or Contact page, providing your full name, the email address used to order, the date and amount of the transaction, and any reference numbers from your bank. CVCheck’s ability to refund depends on whether the check has already been processed or submitted to an external authority; completed checks are often non-refundable because third-party fees have already been incurred. Your support agent will review your case and advise on eligibility for a refund, partial credit, or account adjustment.

Question 6

Why do I see a small or pending CVCheck charge that later disappears or changes amount?

Accepted Answer

CVCheck may place a temporary authorisation hold on your card when you first add it or attempt payment, to verify that the card is valid and has sufficient funds. This can appear as a small or pending charge that later disappears or is replaced by the final transaction amount once your check order is confirmed. If the order fails or is cancelled before processing, the authorisation hold is normally released by your bank within a few business days. If a pending amount lingers for longer than your bank’s normal processing time, contact your bank and, if needed, CVCheck support with a screenshot of the transaction.

Question 7

How can I find the invoice or receipt that matches the CVCheck charge on my statement?

Accepted Answer

Log in to your account at cvcheck.com using the email address you used when you placed the order or completed your application. In the Account, Billing, or Orders section, you’ll find a list of all checks you’ve purchased, along with downloadable invoices or receipts showing the date, transaction ID, GST (if applicable), and total amount paid. Match the date and amount from your bank statement to the invoice details to confirm the origin of the charge. If you can’t access your old account or don’t remember the email used, contact CVCheck support with your full name and payment details so they can help locate the order.

Question 8

What should I do if an employer or recruiter told me checks were ‘company paid’ but I still see a CVCheck charge?

Accepted Answer

Sometimes, during an application process, candidates are asked to pay upfront for their own background checks through CVCheck and then reimbursed later by the employer, which can cause confusion if you expected the company to pay directly. If you were told your checks would be company-funded, first verify your CVCheck order confirmation email to see which payment option was actually used. Then contact the employer or recruiter to confirm their policy and provide your CVCheck invoice for reimbursement if appropriate. If you suspect your card was used on an employer account without your consent, contact both the employer and CVCheck support promptly to review and, if needed, dispute the transaction.

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