Question 1

What types of purchases usually result in a DA Design Group Pty Ltd / Timberbits charge on my statement?

Accepted Answer

Most charges from DA Design Group Pty Ltd or “TIMBERBITS” are for woodworking and woodturning-related purchases made through timberbits.com, by phone, or at their Mona Vale, NSW store. Typical items include pen kits, timber blanks, turning tools, machinery, accessories, and fees for Wood Academy classes or workshops.([timberbits.com](https://www.timberbits.com/about_us?utm_source=openai)) If someone else uses your card for a woodworking order (e.g., a family member or staff member), the charge may still show under DA Design Group or Timberbits.

Question 2

What are common charge amounts I might see from DA Design Group / Timberbits?

Accepted Answer

Small charges (under AUD $50) often relate to consumables such as pen kits (from about AUD $3–$10 each), blanks, or small accessories. Mid‑range charges (AUD $50–$300) typically cover mixed orders of kits, tools, or multiple blanks, while larger transactions—anywhere from AUD $300 to over AUD $2,000—often reflect machinery purchases (e.g., Festool saws, Tormek sharpeners) or large tool bundles.([timberbits.com](https://www.timberbits.com/?utm_source=openai)) If you’re outside Australia, your bank may convert the AUD amount to your local currency and may add its own foreign transaction fee, which can make the final figure appear unfamiliar.

Question 3

Does DA Design Group / Timberbits run subscriptions or recurring billing?

Accepted Answer

Timberbits primarily operates as a retail store rather than a subscription service, so most charges are one‑time payments for products or classes. Their website terms and checkout flow describe standard product orders and payment processing but do not advertise ongoing membership or subscription plans.([timberbits.com](https://www.timberbits.com/terms_of_use?utm_source=openai)) If you see repeated charges, it’s usually because multiple separate orders have been placed, perhaps for a club, workshop program, or repeat consumable purchases—check your order history and emails for confirmation.

Question 4

Why do I see a pending or temporary DA Design Group / Timberbits charge on my card?

Accepted Answer

When you place an order, your bank or PayPal may place a temporary authorisation hold to confirm that funds are available before Timberbits processes payment. Payment processing typically starts once they have all required information and the order enters their normal dispatch workflow (often same or next business day, depending on when you order).([timberbits.com](https://www.timberbits.com/terms_of_use?utm_source=openai)) In most cases, any unused authorisation will drop off automatically after a few days according to your bank’s policies.

Question 5

How can I cancel or change an order with DA Design Group / Timberbits before it ships?

Accepted Answer

Orders go straight to the warehouse for picking and packing, so changes need to be made as quickly as possible. Timberbits asks customers to call immediately if an urgent change is required, as email requests might not be seen before dispatch.([timberbits.com](https://www.timberbits.com/page/international-shipping/?utm_source=openai)) If the order has already shipped, you may still be able to return eligible items under their 365‑day returns policy, but you’ll generally be responsible for return postage on change‑of‑mind returns.

Question 6

What is Timberbits’ (DA Design Group’s) returns and refund policy if I no longer want the items?

Accepted Answer

Timberbits offers a generous 365‑day return policy for most items, provided they are unused, in their original packaging, and returned with proof of purchase. For change‑of‑mind returns or incorrectly ordered items, you cover the cost of return shipping; once they receive and inspect the goods (usually within 72 hours), refunds are typically processed back to your original payment method within about 7 days, plus any extra time your bank needs to post the credit.([timberbits.com](https://www.timberbits.com/returns_policy?utm_source=openai)) For faulty items, they can reimburse your shipping costs, and manufacturer‑warranty products may be handled via the manufacturer after you contact Timberbits.

Question 7

How do I contact DA Design Group / Timberbits about an unknown or incorrect charge?

Accepted Answer

The preferred contact method is email: send your query to info@timberbits.com and include your name, the last four digits of the card, the charge date and amount, and any suspected order number so they can trace the transaction.([timberbits.com](https://www.timberbits.com/contact-us?utm_source=openai)) You can also call them on +61 2 9788 3383 during Sydney business hours (Monday–Friday, 8am–4pm) or use the contact form on their website; if you still can’t match the charge, contact your card issuer to investigate further.

Question 8

I’m in the United States—why is my DA Design Group / Timberbits charge higher than the AUD order total I saw online?

Accepted Answer

If you’re a US customer, your order is billed in Australian dollars (AUD), and your bank converts it to USD at its own exchange rate, often adding a foreign transaction fee. Additionally, international orders can incur shipping charges and, in some cases, import duties or taxes assessed by US customs, especially for items manufactured in China or Hong Kong, which are not controlled by Timberbits.([timberbits.com](https://www.timberbits.com/page/international-shipping/?utm_source=openai)) Check your Timberbits invoice for the AUD total and compare it with your bank’s conversion rate and any listed fees on your statement.

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