Damstra

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Damstra provides enterprise protection and workforce management software, offering solutions for safety, compliance, access control, and contractor management with a strong focus on mining and other high-risk industries.

South Yarra, Victoria, Australia
damstratechnology.com
Owned by Ideagen

About Damstra

Damstra is an enterprise software provider specializing in workforce management and protection solutions, particularly for mining, construction, energy, and other high‑risk industries. Through its cloud-based platform, Damstra offers tools for site access control, workforce onboarding, contractor and compliance management, safety and incident reporting, e-learning, and asset tracking. Headquartered in South Yarra, Victoria, Australia, Damstra typically sells its services to businesses rather than directly to individual consumers, and its products are usually used by safety, HR, or operations teams to manage large, distributed workforces.

A Damstra charge on a bank or corporate card statement usually relates to a business contract for subscription software or related services. Common scenarios include monthly, quarterly, or annual subscription fees for the Damstra platform, per‑user or per‑site licensing charges, implementation or setup fees, hardware or access device purchases (such as access cards or kiosks), and training or professional services. In some cases you may also see test or pre‑authorization charges when a new card is added to an account, or one‑off invoices for project work, integrations, or additional modules added to an existing contract.

If you’re unsure about a Damstra charge, start by checking with your company’s finance, procurement, or safety/operations team to see who manages the Damstra account and what services were purchased. Look for a recent Damstra invoice or order confirmation sent to your corporate email, accounts payable inbox, or procurement system, as these will list the billed period, modules, and tax details. For further clarification, you can contact Damstra via the support or contact forms at damstratechnology.com, or through the account manager listed on your contract or invoice. When you reach out, have the last four digits of the card, the transaction date and amount, and your company name ready—this will help Damstra quickly locate the relevant account and resolve billing questions, adjustments, or potential errors.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Damstra.

  1. DAMSTRA MINING SERV SINGLETON AU
  2. DAMSTRA MINING SERV SINGLETON AUS

Frequently Asked Questions

Why is my company credit card being charged by Damstra?

Damstra charges typically relate to your organization’s subscription for workforce management, access control, or safety/compliance software. The card on file may have been used to pay for recurring license fees, additional user seats, site access hardware, or professional services. Check with your internal account owner (often in safety, HR, IT, or operations) or your accounts payable records to confirm which Damstra products your company is using and how they are billed.

How does Damstra’s pricing and billing usually work?

Damstra generally operates on a subscription model, with fees based on factors like the number of workers or contractors, the number of sites, and which modules (e.g., Access Control, Safety, Learning, Contractor Management) are enabled. Billing is commonly monthly, quarterly, or annually in advance, and may be invoiced or charged automatically to a designated credit card. Many contracts also include one‑off setup, implementation, or integration fees, which can appear as separate charges from the regular subscription.

Why do I see a Damstra charge when we already have a contract in place?

In addition to your core subscription, extra charges can occur when you add more users or sites, enable new modules, or purchase hardware such as access cards, readers, or kiosks. These may be billed as separate transactions from your main license invoice. Review your most recent Damstra quotes, change orders, or add‑on approvals, or contact your Damstra account manager to confirm what was added and when it became billable.

How can we cancel or change our Damstra subscription so we stop future charges?

To cancel, reduce, or change your Damstra services, your authorized company representative (usually a contract signatory or procurement lead) must contact Damstra directly—changes can’t typically be made by individual end‑users. Start by reviewing your Master Services Agreement or order form for notice periods and minimum terms, then email your Damstra account manager or use the contact form at damstratechnology.com with your company name, contract number, and requested changes. Be aware that many enterprise agreements require a notice period before the end of the current term, so you may continue to see charges until that date is reached.

How do we request a refund or dispute an unexpected Damstra charge?

If you believe a Damstra charge is incorrect, first verify internally that no one in your organization authorized additional services, users, or hardware. If it still appears incorrect, contact Damstra billing or your account manager with the transaction details, invoice number (if available), and an explanation of the discrepancy. Damstra will review the contract and system usage; if a billing error is confirmed, they can issue a credit note or refund according to your agreement’s refund and adjustment terms.

Does Damstra place small authorization holds or pending charges on cards?

Yes, when a new card is added or updated, Damstra’s payment processor may place a small temporary authorization (often a low dollar amount) to verify the card, which then reverses automatically. These holds are not actual charges and should disappear from your online banking within a few business days. If a small amount remains posted rather than reversing, contact your bank and Damstra support with the date and amount so they can investigate.

What are common patterns or amounts for Damstra charges?

Damstra charges usually appear as regular, recurring amounts that align with your contract term—monthly, quarterly, or annually—and may be labeled with variations of “DAMSTRA,” “DAMSTRA TECHNOLOGY,” or similar descriptors. The exact amount depends heavily on your organization’s size and which modules you’ve licensed, so it can range from relatively modest monthly fees for a single site to larger invoices for multi‑site, high‑user deployments. Comparing multiple months of statements can help you identify the billing cycle and see if the amount increased due to added users or services.

How do I find out which Damstra account or site a specific charge relates to?

Because Damstra is typically sold B2B, each charge is tied to a specific company account, not an individual consumer profile. To trace a charge, gather the transaction date, currency, and exact amount, then check any Damstra invoices or portal access details your company has received. If you still can’t identify it, contact Damstra via the support links on damstratechnology.com or your account manager, providing your company name, transaction details, and any invoice numbers so they can match the payment to the correct account or site.

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