Dashlane

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Dashlane is a digital password manager and identity management service that securely stores and autofills passwords, payment information, and personal data across devices.

Paris, France
dashlane.com

About Dashlane

Dashlane is a secure password manager and identity management service that helps individuals and businesses store, generate, and autofill strong passwords across all their devices. Founded in Paris, France, Dashlane encrypts your passwords, payment details, secure notes, and personal data so only you can access them with your master password. The service offers features like password health reports, dark web monitoring, secure password sharing, and browser/mobile autofill to simplify logging into websites and apps while improving your online security.

A Dashlane charge may appear on your bank or card statement if you subscribed to one of their plans through dashlane.com, a mobile app store (Apple App Store or Google Play), or via an upgrade from a free plan. Common reasons include monthly or annual subscriptions for Dashlane Advanced, Premium, or Friends & Family, as well as business or team licenses for Dashlane Business. You might also see a charge after the end of a free trial, when renewing a subscription, changing billing cycles (monthly vs. yearly), or updating your payment method, which can trigger a small temporary authorization hold.

If you don’t recognize a Dashlane charge, first check whether you or someone in your household installed the Dashlane app or browser extension and signed up using your email address. Log in at dashlane.com or via the app and go to the Billing or Subscription section to review your active plan, renewal date, and invoices. For purchases made through Apple or Google, review your App Store or Google Play purchase history. If you still have questions or suspect unauthorized use, visit support.dashlane.com to search help articles or contact support, where you can submit a ticket for billing issues, request refunds when eligible, or get help canceling or adjusting your subscription.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dashlane.

  1. DASHLANE U* DASHLANE P +33182726060 US

Frequently Asked Questions

Why do I see a Dashlane charge on my card or bank statement?

You’ll see a Dashlane charge if you subscribed to one of their paid plans (such as Advanced, Premium, Friends & Family, or a Business plan) via dashlane.com or a mobile app store. The description may show as “DASHLANE,” “DASHLANE*SUBSCRIPTION,” or similar. This can be a first-time purchase, a renewal of an existing plan, or the conversion of a free trial into a paid subscription.

What are Dashlane’s typical subscription prices and billing cycles?

Consumer plans are usually billed either monthly or annually. As of recent pricing, Dashlane Advanced is commonly around the low single-digit USD per month billed annually, Dashlane Premium is in the mid-single to high-single digits USD per month billed annually, and Friends & Family (multiple accounts under one plan) is higher, reflecting coverage for several users. Business and Team plans are priced per user per month, billed annually; exact prices and regional variations are listed at dashlane.com/pricing. Your statement will show the full amount for the chosen billing period at the time of charge.

Why was I charged by Dashlane after a free trial or when I thought I had cancelled?

Dashlane free trials automatically convert to a paid subscription at the end of the trial unless you cancel before the renewal date. If you cancelled close to the renewal time or from an app store, the cancellation may apply to the next billing period, so you’ll retain access until that period ends but won’t receive a partial refund. Check your billing page in Dashlane or your Apple/Google subscription settings to confirm the cancellation date and next renewal.

How do I cancel or change my Dashlane subscription?

If you purchased directly from dashlane.com, log in on the web, go to your Account or Billing/Subscription section, and select the option to cancel, downgrade, or change your plan. For subscriptions bought through the Apple App Store or Google Play, you must manage and cancel the subscription in your Apple ID or Google Play account under Subscriptions. Once cancelled, you’ll keep Premium features until the end of the paid period and then revert to the free tier.

How can I request a refund for a Dashlane charge I don’t recognize or no longer want?

For purchases made on dashlane.com, go to support.dashlane.com and search for "refund" or "billing" to access the refund request process; Dashlane typically offers limited-time refund eligibility after purchase, subject to their terms. Provide your account email, approximate charge date, and amount so support can locate the transaction. If you were billed via Apple or Google, refunds are handled by those stores, and you’ll need to request a refund directly through your App Store or Google Play purchase history.

Why do I see a small Dashlane charge or a $0/$1 pending transaction?

Small temporary charges or $0/$1 authorizations can appear when Dashlane verifies your payment method or when a subscription is being set up or updated. These are not actual fees and should disappear or be reversed automatically within a few business days. If the authorization does not drop off, contact your bank or card issuer, and you can also reach out to Dashlane support with a screenshot of the authorization for clarification.

What are common Dashlane charge amounts or patterns I might see?

Most personal Dashlane charges appear as either a monthly fee (usually under $15 USD) or a single annual charge for a larger amount reflecting 12 months of service. Friends & Family and Business plans will show higher totals since they cover multiple users or seats. Charges may recur on the same calendar day each month or year, based on your original sign-up date and chosen billing cycle.

How do I contact Dashlane about a billing issue or an unknown charge?

Visit support.dashlane.com and use the Help Center to search for billing topics or click the contact/ticket option to reach their support team; you’ll usually need to be logged into your Dashlane account. Provide the last four digits of the card, the exact amount and date of the charge, and any reference text from your statement. For security reasons Dashlane does not provide phone support, but they respond via email or in-app support, and some regions may see live chat during business hours.

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