Dean & McPherson

Restaurant95% confidence

Dean & McPherson is a hospitality and event catering group that provides food and beverage services at Moonee Valley Racing Club and large-scale events such as the Melbourne Royal Show.

Moonee Ponds, Victoria, Australia
Owned by Moonee Valley Racing Club Inc.

About Dean & McPherson

Dean & McPherson is a hospitality and event catering group based at Moonee Valley Racing Club in Moonee Ponds, Victoria, Australia. They manage food and beverage services across race-day functions, member areas, restaurants, bars, corporate suites, and private events. In addition to racing and venue hospitality, Dean & McPherson also provide large‑scale event catering for major public events such as the Melbourne Royal Show, including pop‑up outlets, bars, and catered corporate spaces.

A charge from Dean & McPherson may appear on your bank or card statement if you purchased food or drinks at Moonee Valley Racing Club, paid for hospitality at a race day or event, settled a bar tab, or booked catering for a function. It can also result from catering or hospitality purchases at large events they service, such as the Melbourne Royal Show. Charges may be one‑off purchases (e.g., a meal or bar spend), pre‑paid event packages, deposits for private functions, recurring payments for ongoing venue hire arrangements, or card pre‑authorizations for tabs and group bookings that later convert into final charges.

If you’re unsure about a Dean & McPherson charge, start by checking any recent visits to Moonee Valley Racing Club or major events you attended, including dates and approximate spend. Look for booking confirmations, email receipts, or invoices associated with your name, company, or the cardholder. To resolve questions, visit deanandmcpherson.com.au and use the contact or enquiry form, or reach out to the venue or event contact listed on your booking confirmation; provide the transaction date, exact amount, and the last four digits of your card so they can locate the payment. Common issues—such as duplicate charges, unsettled pre‑authorizations, or charges under a group or corporate booking name—are typically resolved by contacting their accounts or events team with your receipt or booking reference.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dean & McPherson.

  1. DEAN MCPHERSON MOONEE PONDS AU

Frequently Asked Questions

Why do I see a charge from Dean & McPherson on my statement if I only went to Moonee Valley Racing Club?

Dean & McPherson operate the food and beverage services at Moonee Valley Racing Club, so any meals, drinks, bar tabs, or hospitality packages you paid for at the venue may appear under their name on your statement. Even if you made the purchase at a specific bar, restaurant, or function room within the racecourse, the merchant descriptor may still show as Dean & McPherson or a variation of that name.

What types of transactions typically appear as Dean & McPherson charges and in what amounts?

Common transactions include restaurant and bar bills, race‑day hospitality packages, corporate suite catering, and food or drinks purchased at major events like the Melbourne Royal Show. Amounts can range from small individual food or beverage purchases to larger sums for packages, group bookings, or event invoices. If the amount is higher, it may represent a group bill, open bar tab, or pre‑paid function rather than a single meal.

Why was I charged by Dean & McPherson after leaving a bar or restaurant at Moonee Valley?

Dean & McPherson may place a card pre‑authorization when you open a bar tab or provide your card to secure a booking. After you close the tab or the event concludes, that authorization is adjusted to the final spend and then posted as a completed charge. In some cases, the pre‑authorized amount may remain visible as “pending” for a few days until your bank releases it, leaving only the finalized charge.

How can I get a copy of my receipt or invoice for a Dean & McPherson charge?

Check your email for any booking confirmation or digital receipt sent at the time of purchase or event booking, especially if you provided an email address at the venue. If you cannot find it, visit deanandmcpherson.com.au and submit an enquiry, or contact the events/accounts team listed on your event documentation and provide the date, amount, card type, and name used on the booking so they can reissue a receipt or tax invoice.

How do I query or dispute a Dean & McPherson transaction I don’t recognize?

First, confirm whether you or another authorized cardholder recently attended Moonee Valley Racing Club or a large event such as the Melbourne Royal Show, and compare the charge date and amount to your visit. If it still looks unfamiliar, contact Dean & McPherson via the contact form on deanandmcpherson.com.au or through the venue contact listed on your booking, providing transaction details and any supporting information. If they confirm no matching transaction or you suspect fraud, contact your bank or card issuer to dispute the charge and request a card replacement if necessary.

Can I get a refund from Dean & McPherson for a mistaken or incorrect charge?

Refunds are handled case‑by‑case and generally require confirmation of an overcharge, duplicate transaction, or billing error. Reach out directly to Dean & McPherson’s accounts or customer service team with your receipt, booking reference, and transaction details; if a mistake is confirmed, they can process a refund back to the original payment method. Refund timing will depend on your bank, but typically appears within several business days once processed.

I paid a deposit for catering or an event with Dean & McPherson—why does my statement show multiple transactions?

Large functions or catered events are often billed in stages, such as an initial deposit, progressive payments, and a final balance after guest numbers and consumption are confirmed. Each of these may appear separately on your statement under Dean & McPherson. Review your event agreement or proposal for the payment schedule, and contact their events team if any of the amounts don’t match what you expected.

How can I update or remove my saved payment details with Dean & McPherson for ongoing venue or corporate arrangements?

If you have a recurring or corporate arrangement where Dean & McPherson bills a card on file, changes to payment details are usually handled directly through their accounts or events team rather than an online portal. Contact them via the details or account manager listed on your agreement, or use the enquiry form at deanandmcpherson.com.au, and request that your card details be updated or removed. For security, they will typically ask you not to send full card details by email and may process updates over a secure channel or by phone.

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