Decodo

Software96% confidence

Decodo (formerly Smartproxy) is a Lithuania‑based provider of proxy networks, web scraping APIs, and related tools for large‑scale web data collection and automation.

Vilnius, Lithuania
decodo.com
Owned by Tesonet Group

About Decodo

Decodo is a web data infrastructure company that provides residential, mobile, ISP, and datacenter proxy networks, as well as scraping APIs, site‑unblocking tools, and AI‑oriented data extraction products. Rebranded from Smartproxy in 2024, it focuses on helping businesses and developers collect public web data at scale while bypassing geo‑restrictions, CAPTCHAs, and IP blocking. Its platform powers use cases such as SEO monitoring, price comparison, ad verification, market research, and AI training for tens of thousands of users worldwide.([decodo.com](https://decodo.com/?utm_source=openai))

A charge labeled “DECODO.COM” on a card statement typically relates to a Decodo subscription plan, Pay‑As‑You‑Go traffic purchase, or wallet top‑up used to buy proxy bandwidth or scraping API credits. Plans are billed on an auto‑renewing monthly subscription model unless canceled, and Pay‑As‑You‑Go or wallet payments may generate separate one‑time charges. These payments are usually initiated through the user’s Decodo dashboard when purchasing or upgrading products such as residential proxies, mobile proxies, datacenter proxies, or Web Scraping API credits.([decodo.com](https://decodo.com/faq/billing/how-does-the-monthly-subscription-model-work?utm_source=openai))

If you don’t recognize a Decodo charge, start by logging into your Decodo account (or any account you may have created under the former Smartproxy brand) and checking the Billing or Wallet sections for recent invoices, auto‑renewals, or traffic top‑ups. You can also review confirmation emails from Decodo and compare timestamps and amounts to your statement. For help with billing questions, Decodo offers 24/7 live chat support and email support (including sales and billing contacts); if you still suspect an unauthorized transaction after speaking with them, you should contact your bank or card issuer to dispute the charge.([decodo.com](https://decodo.com/faq?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Decodo.

  1. DECODO.COM

Frequently Asked Questions

Why do I see a charge from DECODO.COM on my card statement?

A DECODO.COM charge usually means you purchased or renewed a Decodo service such as a proxy subscription, Pay‑As‑You‑Go traffic, or a wallet top‑up. Log into your Decodo dashboard, go to the Billing or Wallet sections, and compare the invoice date and amount with the charge on your statement to confirm what was purchased.([decodo.com](https://decodo.com/faq/billing/how-does-the-monthly-subscription-model-work?utm_source=openai))

Is Decodo a subscription service, and how does its billing cycle work?

Most Decodo plans use a monthly auto‑renewing subscription model: when you buy a plan, you authorize Decodo to charge your payment method at the start of each billing cycle until you cancel. For example, if you subscribe on the 10th of a month, you’ll typically be billed again on the 10th of the following month unless you turn off auto‑renewal before that date.([decodo.com](https://decodo.com/faq/billing/how-does-the-monthly-subscription-model-work?utm_source=openai))

Can I use Decodo without a recurring subscription?

Yes. Instead of a monthly plan, you can use Pay‑As‑You‑Go for residential or mobile proxies by topping up your Decodo Wallet and spending credits as needed. This lets you buy a limited amount of traffic without committing to a recurring subscription, though you must ensure Pay‑As‑You‑Go is disabled when you’re not actively using traffic‑based services.([decodo.com](https://decodo.com/faq/billing/how-does-the-monthly-subscription-model-work?utm_source=openai))

How do I cancel my Decodo subscription to stop future charges?

To cancel, sign in to your Decodo account, open the Billing or subscription management area in the dashboard, and disable auto‑renew for your active plan. Once canceled, your subscription typically remains active until the end of the current billing period, after which no further recurring charges should be made unless you resubscribe or enable Pay‑As‑You‑Go again. If you’re unsure, contact Decodo’s support via live chat or email and ask them to confirm cancellation in writing.([decodo.com](https://decodo.com/faq/billing/how-does-the-monthly-subscription-model-work?utm_source=openai))

Does Decodo offer refunds if I don’t use the service or was charged unexpectedly?

Decodo advertises a money‑back window on many plans and has a documented refund policy in its billing FAQ. If you believe you were charged in error, or the service doesn’t meet your needs, reach out to support as soon as possible with your account email, invoice ID, and an explanation of the issue. They can review your eligibility for a refund or, in some cases, return unused value as Wallet credits that can be spent on other Decodo products.([decodo.com](https://decodo.com/faq/billing/what-datacenter-proxies-pricing-plans-is-decodo-offering?utm_source=openai))

What are typical Decodo charge amounts I might see?

Typical Decodo charges correspond to specific plans or credit purchases—for example, residential or mobile proxies billed per GB, datacenter or ISP proxies billed per IP, or bundled subscription tiers with fixed monthly fees. You may also see smaller amounts tied to trials, discounted starter packages, or Wallet top‑ups. The exact pricing varies by product and volume, so your invoice in the Decodo dashboard is the best reference for understanding any particular charge.([decodo.com](https://decodo.com/proxies/buy?utm_source=openai))

Can Decodo place temporary or pending authorizations on my card?

Like many online services, Decodo or its payment processors may place a temporary authorization hold when you add or update a payment method or start a new plan, to verify that the card is valid and has sufficient funds. These holds either convert into a completed transaction when billing is processed or fall off automatically after a few days if no charge is captured. If a pending amount doesn’t clear, contact both your bank and Decodo support for clarification.([decodo.com](https://decodo.com/faq/billing/how-does-the-monthly-subscription-model-work?utm_source=openai))

How can I contact Decodo about a billing or payment issue shown as DECODO.COM?

You can contact Decodo through 24/7 live chat available in the dashboard and on their help/FAQ pages, or by emailing their support and sales teams at addresses such as support@decodo.com and sales@decodo.com. Provide your account email, approximate charge date and amount, and any invoice IDs so they can quickly locate the transaction and help resolve disputes, refunds, or plan changes.([decodo.com](https://decodo.com/faq?utm_source=openai))

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