Deezer

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Deezer is a French music and audio streaming service that offers on-demand access to millions of songs, podcasts, and other audio content in over 180 countries.

Paris, France
deezer.com

About Deezer

Deezer is a French-based music and audio streaming service headquartered in Paris, France. Available in over 180 countries, Deezer offers on‑demand access to tens of millions of songs, podcasts, live radio stations, and curated playlists across mobile, desktop, smart speakers, TVs, and in‑car systems. Users can listen for free with ads or upgrade to paid plans such as Deezer Premium (ad‑free, offline listening, unlimited skips), Family (multiple profiles under one account), and special offers in some regions like Student plans. The service also includes personalized features like “Flow” (smart mixes), editorial playlists, and high‑quality audio streaming.

A Deezer charge may appear on your bank or card statement when you start or renew a paid subscription (e.g., Premium, Family), after a free trial converts to a paid plan, or if you made an in‑app purchase through the Deezer app or an app store (Apple, Google, etc.). Common billing is monthly, but you may also see annual charges if you chose yearly billing or a promotional bundle. You might see small temporary authorization holds when you update your payment method or start a trial, which usually disappear within a few days. If you subscribed through a third party (mobile carrier, internet provider, iTunes, Google Play), the charge may be listed under their name with a Deezer or “music streaming” reference.

If you’re unsure about a Deezer charge, first log in to your account at deezer.com or via the Deezer app and check your Account or Subscription/Billing section for your active plan, next billing date, and payment history. Search your email inbox (including spam) for “Deezer” receipts or subscription confirmations, and check whether family members or shared devices might be using the service under your payment method. For subscriptions started via Apple, Google Play, or a telecom bundle, you’ll need to check that provider’s subscription settings and bills. If you still have questions, visit support.deezer.com to contact customer support or use their help center and community forum; they can help identify the charge, explain billing dates, assist with cancellations, and advise on disputes or refunds when eligible.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Deezer.

  1. DeezerASIA Paris FRA
  2. DeezerASIA\10 rue dAthenes\Paris\75009 F

Frequently Asked Questions

What are the typical Deezer subscription prices and billing cycle?

Deezer usually bills monthly, though some regions also offer annual plans. As a guideline, Deezer Premium is often around US$10.99/month and Deezer Family around US$17.99/month, but prices and currencies vary by country, taxes, and local promotions. You can see your exact price and renewal date by logging into your account at deezer.com and going to Settings > Manage my subscription.

Why did I get charged by Deezer after a free trial?

When you start a Deezer free trial, you must add a payment method, and the subscription automatically renews as a paid plan at the end of the trial unless you cancel beforehand. If you see a charge right after your trial period, it’s likely your first paid month (or year, if you chose annual billing). You can confirm your trial start and end dates in your Subscription/Billing section and cancel auto‑renewal there for the future.

How do I cancel or pause my Deezer subscription to stop future charges?

To cancel a direct Deezer subscription, log into deezer.com on a browser, go to your Profile > Account Settings > Manage my subscription, and select the option to Cancel or Downgrade to Free. Your subscription will remain active until the end of the current billing period, and you won’t be billed again unless you resubscribe. If you subscribed through Apple, Google Play, or a mobile/internet provider, you must cancel through that provider’s subscription or customer account portal, not directly through Deezer.

Why do I see a small Deezer charge or $0/$1 authorization on my card?

Deezer or your payment processor may place a small temporary authorization (often $0–$2 or a very small local amount) when you start a trial, add a new card, or update your billing details. This is not an actual fee and is used only to verify that your card is valid. The pending amount should disappear or be released automatically within a few business days, depending on your bank’s policies.

I was charged by Deezer but I don’t remember subscribing. Could it be linked to a family or bundled plan?

Yes, Deezer charges are often linked to Family plans or bundles with mobile carriers, internet providers, or device promotions. A main account holder might have added you as a profile under a Deezer Family plan, or your number may be included in a telecom bundle that silently renewed after a promo period. Check with family members who share your card, log into Deezer with any email addresses you use, and review your phone/internet bills for a music or Deezer add‑on that matches the charge amount.

How do I request a refund for a Deezer charge I didn’t intend or recognize?

If you believe you were wrongly charged, first check your subscription status, billing dates, and whether anyone else has access to your account or card. For direct Deezer subscriptions, contact Deezer Support via support.deezer.com with your account email, proof of charges, and a brief explanation; refunds are evaluated case‑by‑case and are usually not granted for periods already used or for late cancellations. If the subscription was made through Apple, Google Play, or a telecom provider, you must request a refund directly from that provider following their refund policy.

Why am I still being charged by Deezer after cancelling my subscription?

Deezer charges at the start of each billing cycle, and when you cancel you keep Premium features until the end of that cycle. If you cancelled shortly after a renewal, you won’t receive a partial refund for the remaining days, but you shouldn’t be billed again after that period. Also verify that you cancelled in the correct place—if you subscribed via Apple, Google Play, or your carrier and only cancelled inside the Deezer app, the external subscription may still be active.

How can I contact Deezer about a billing or account issue with my charge?

For billing questions, start at support.deezer.com and search the Help Center or click through to contact options, which may include a web form or chat depending on your region. Provide the last four digits of the charged card, the exact amount and date of the transaction, and the email addresses you might have used for Deezer. If your subscription is through an app store or telecom, contact that provider’s customer service with the same details, as they manage billing on Deezer’s behalf.

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