Deliveroo is an online food delivery platform that partners with restaurants and riders to deliver meals ordered via its app and website. It operates in multiple countries, connecting customers with local eateries for on-demand delivery.
Deliveroo is an online food delivery platform headquartered in London, United Kingdom. Through the Deliveroo app and website (deliveroo.com), customers can order meals, groceries, and convenience items from local restaurants, supermarkets, and partner stores in multiple countries. Independent riders pick up orders and deliver them on-demand, often within 30–45 minutes, with real-time order tracking, in-app support, and various payment methods (credit/debit card, PayPal, and sometimes digital wallets). Deliveroo also offers Deliveroo Plus, a subscription that provides free delivery from selected partners and other benefits for a monthly fee.
A Deliveroo charge may appear on your bank statement when you place a one-time food or grocery order, pay a service or delivery fee, or renew a Deliveroo Plus subscription. You might also see charges related to in-app tips to riders, small order fees, or adjustments after your order (for example, if an item was refunded or replaced). In some cases, you’ll see a temporary authorization hold when you add or update a payment card, start a free trial of Deliveroo Plus, or when Deliveroo pre-authorizes an estimated amount before finalizing the total based on substitutions or changes.
If you don’t recognize a Deliveroo charge, start by opening the Deliveroo app or logging in at deliveroo.com and checking the “Orders” or “Account” sections for matching amounts and dates, including Deliveroo Plus billing. Make sure to review email receipts sent to your registered email address, and look for pending or recently cancelled orders. If you still have questions, you can contact Deliveroo support via the in-app Help section or the Help/Support area on deliveroo.com, where you can report incorrect charges, request refunds for issues like missing or incorrect items, and get clarification on authorization holds, subscription renewals, or duplicate payments.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Deliveroo.
Why was I charged by Deliveroo when I didn’t receive any food?
If you see a Deliveroo charge without a completed delivery, it may be a temporary authorization hold placed when you started an order or added a new card. In many cases, if the order was cancelled early or did not go through, the authorization is automatically reversed by your bank within a few days and no final charge is taken by Deliveroo. Check your order history in the app or on deliveroo.com to confirm whether an order is marked as cancelled or failed. If the payment shows as completed but you didn’t receive your order, contact Deliveroo via the in-app Help section to request an investigation and potential refund.
What are common Deliveroo charge amounts and what fees might be included?
Deliveroo charges usually include the cost of the items ordered, a delivery fee (which varies by distance, time, and restaurant), and a service fee that’s often a small percentage of the basket total. There may also be a small order fee if your basket is below a minimum threshold, plus any optional tip you add for the rider. Deliveroo Plus subscribers may see reduced or zero delivery fees from eligible restaurants, but they will still pay for food, service fees, and tips. Always check the order summary at checkout and your email receipt to see a full fee breakdown for each charge.
Why do I see a small or duplicate Deliveroo charge (e.g., £1–£5) on my statement?
Small Deliveroo charges you don’t recognize are often temporary card verification holds or pre-authorizations, especially when you first add a payment method or start a Deliveroo Plus free trial. In some banks’ online statements, these can appear like normal payments before they are reversed. If one amount appears as ‘pending’ and another as ‘completed,’ the pending one is likely an authorization that will drop off on its own. If a small or duplicate charge remains after 7 working days, contact your bank and reach out to Deliveroo support through the Help section of the app for clarification.
How does Deliveroo Plus billing work and what are the typical subscription prices?
Deliveroo Plus is a monthly subscription that offers free delivery from selected partners above a minimum spend, along with occasional special offers. Pricing varies by country; for example, in the UK there are commonly tiers such as around £3.49/month for lower minimum spend benefits and about £7.99/month for broader free-delivery coverage (amounts and tiers may change over time). Your card is charged automatically each month on your renewal date, which you can see in the ‘Deliveroo Plus’ or ‘Account’ section of the app. If you started with a free trial, you’ll be billed at the end of the trial unless you cancel before the renewal date.
How do I cancel or pause my Deliveroo Plus subscription to stop recurring charges?
To cancel Deliveroo Plus, open the Deliveroo app or go to deliveroo.com, sign in, and navigate to Account > Deliveroo Plus (or the Plus/Subscription section). From there, select the option to manage or cancel your membership and follow the prompts to confirm. You’ll usually retain your Plus benefits until the end of the current billing period, and you won’t be charged again unless you re-subscribe. Deliveroo does not typically offer partial refunds for unused days in a current billing cycle, so it’s best to cancel before your next renewal date.
How can I request a refund for a Deliveroo order or incorrect charge?
If something was wrong with your order—such as missing items, cold food, or a non-delivery—go to the Deliveroo app, open the relevant order from your ‘Orders’ history, and choose the Help or “Report an issue” option. You can select the problem type and submit details, after which Deliveroo may offer a refund, credit, or other resolution depending on their policy and the situation. For clear billing errors (like being charged twice), contact Deliveroo through the Help section or the support area on deliveroo.com with screenshots of your bank statement and order details. Refunds, when approved, are returned to your original payment method, but banks may take several days to show the credit.
How do I contact Deliveroo about a charge I don’t recognize?
The fastest way to reach Deliveroo is through the in-app Help section: open the Deliveroo app, tap your profile or the Help icon, and choose the relevant order or ‘Something else’ to send a message. On desktop, visit deliveroo.com, log into your account, and go to Help/Support to access similar options. In many regions, Deliveroo also provides email or chat support from the Help pages, and some countries offer phone support. When contacting them, have the date, amount of the charge, the first 6 and last 4 digits of your card (not the full number), and any related order numbers ready.
Why does my bank show a higher Deliveroo amount than the final receipt?
Deliveroo may place an authorization for slightly more than the estimated total to account for potential item substitutions, adjustments, or changes made by the restaurant. Once the order is completed and the final amount is confirmed, Deliveroo captures only the correct final total and the extra part of the authorization is released by your bank. During this process, you might temporarily see both the higher pending amount and the final charged amount. If the higher amount does not drop off after several business days, contact your bank and then reach out to Deliveroo support with a screenshot of your statement and your order receipt.