Delivr

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Delivr is a locally owned and operated food and beverage pickup and delivery platform serving restaurants and customers in the Ballarat region of Australia, offering lower-fee delivery and takeaway ordering compared with larger national apps.

Ballarat, Victoria, Australia
delivr.com.au

About Delivr

Delivr is a locally owned and operated food and beverage pickup and delivery platform based in Ballarat, Victoria, Australia. Through its website delivr.com.au (and associated mobile experience), Delivr connects customers with participating local restaurants, cafes, and bottle shops for takeaway (pickup) orders and home or office delivery. The service focuses on supporting local businesses by offering a lower-fee alternative to larger national delivery apps, helping keep more revenue in the Ballarat community while still providing customers with the convenience of online ordering and tracked delivery.

A Delivr charge may appear on your bank or card statement when you place an order for food, drinks, or takeaway through delivr.com.au or the Delivr-powered ordering system at a participating venue. In most cases, the amount you see will include the cost of the items you ordered, plus any applicable delivery fee, service fee, and tip (if offered at checkout). You might also see a small temporary authorization hold when you first place an order or update your payment details; this is used to verify your card and is usually reversed within a few business days. Delivr does not typically sell subscriptions to customers, so recurring charges are usually from separate orders made on different dates, not a membership fee.

If you do not recognize a Delivr charge, first check your email inbox (and spam folder) for order confirmations from delivr.com.au around the charge date, and ask other members of your household if they placed an order using your card. Compare the amount on your statement with your receipts or order history on the Delivr website. To resolve any questions, visit delivr.com.au and use the contact or support section to reach their customer service team, providing the transaction date, exact amount, and the name on the card. Common billing issues—such as incorrect amounts, cancelled orders, or missing items—are usually handled by Delivr in coordination with the restaurant, and may be resolved through partial or full refunds back to your original payment method if eligible.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Delivr.

  1. DELIVR.COM.AU +61478145688 AUS

Frequently Asked Questions

Why am I seeing a Delivr charge on my bank or card statement?

A Delivr charge typically appears when you place a food or beverage order through delivr.com.au for pickup or delivery from a participating Ballarat venue. The total you see usually includes your items, any delivery and service fees, and any tip you chose to add. If you share your card with family members, someone else may have used Delivr with your saved payment details.

What are common amounts or patterns for Delivr charges?

Delivr charges usually reflect the full cost of a single order, so you’ll often see irregular amounts like $27.40 or $58.25 rather than round monthly fees. Each order produces its own individual charge on the date the order was placed or confirmed. If you frequently use Delivr, you may see multiple separate charges in the same week, each corresponding to a different order and restaurant.

Does Delivr have subscriptions or recurring membership fees?

Delivr generally operates on a pay-per-order basis for customers, meaning you’re charged only when you place an order. They do not typically bill consumers on a monthly subscription or membership model, so a series of similar Delivr charges is usually the result of multiple orders, not a recurring fee. If you believe you are being charged on a schedule without placing orders, contact Delivr support with your statement details to investigate.

Why do I see a small or duplicate Delivr charge that later disappears?

Delivr may place a small temporary authorization hold or a pre-authorization for the estimated order total to confirm that your card is valid and has sufficient funds. In some cases, you might briefly see both the authorization and the final captured amount on your online banking, but the hold should automatically drop off within a few business days. If a pending Delivr amount remains for longer than your bank’s normal pending period, contact both your bank and Delivr with the transaction details.

How can I cancel a Delivr order and will I still be charged?

Whether you can cancel an order without being charged depends on how far along your order is in the preparation and delivery process. If the restaurant has not started preparing your food, Delivr support may be able to cancel and prevent or reverse the charge. Once preparation or delivery has begun, cancellation options may be limited and you may still be billed; reach out to Delivr immediately through delivr.com.au with your order number for the fastest help.

How do I request a refund or report an incorrect Delivr charge?

If you believe you were overcharged, charged for a cancelled order, or received missing or incorrect items, locate your order confirmation email or log into your account on delivr.com.au to find the affected order. Use the support or help/contact option on their site to submit a request, including your order number, charge amount, and a description of the issue. Delivr typically reviews these cases with the restaurant and, if approved, will process a partial or full refund back to your original payment method; the timing of the credit appearing depends on your bank.

How can I contact Delivr about a charge I don’t recognize?

Go to delivr.com.au and look for the “Contact,” “Support,” or “Help” section to find the most up-to-date contact methods, which typically include an online form and/or email address. Provide the name on the card, the last four digits of the card number, the exact transaction amount, the transaction date, and any reference number shown on your statement (for example, descriptors like “DELIVR BALLARAT”). Avoid sending full card numbers by email; Delivr’s team can usually look up the transaction with partial details and your contact information.

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