Deputy

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Deputy is a workforce management and employee scheduling software platform used by businesses to manage rosters, time tracking, and team communication.

Sydney, New South Wales, Australia
deputy.com

About Deputy

Deputy is a workforce management and employee scheduling software platform used by businesses to manage rosters, time tracking, leave, and team communication. Companies use Deputy to create and publish staff schedules, record employee clock-ins and clock-outs, manage labor costs, and comply with labor laws and award rules. The platform is cloud-based, accessible via web browser and mobile apps, and is widely used by hospitality, retail, healthcare, and service businesses globally. Deputy is headquartered in Sydney, New South Wales, Australia, and integrates with many payroll, POS, and HR systems.

A charge from Deputy on your bank or card statement typically relates to a paid subscription for their software. This may be a monthly or annual plan billed per active user/employee, often following a free trial or introductory period. Common scenarios include recurring subscription renewals, charges for additional team members added to your account, plan upgrades (e.g., adding Time & Attendance to Scheduling), or occasional prorated adjustments when your employee count changes. In some cases, you may also see a small temporary authorization when you first add or update a payment method, which should drop off once the real charge is processed.

If you’re unsure why you’ve been charged by Deputy, start by logging into your Deputy account on deputy.com and checking the Billing or Subscription section for invoices and plan details. Look for billing emails and receipts sent to the account owner’s email address, and confirm whether a colleague, manager, or your accountant set up the subscription using your card. For unresolved questions, use the in-app help option or visit help.deputy.com to contact support and provide the last 4 digits of the card, the charge date, and amount so they can locate the transaction. If the charge appears unauthorized, ask Deputy support to investigate and also contact your bank or card issuer to dispute or block further payments as needed.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Deputy.

  1. Deputy deputy.com AU
  2. Deputy deputy.com AUS
  3. Deputy.com\177 BOTANY ROAD\WATERLOO\2017

Frequently Asked Questions

Why did I get a recurring charge from Deputy on my card or bank statement?

Deputy operates on a subscription model, so most recurring charges are for ongoing access to their workforce management tools. Businesses are typically billed monthly or annually based on the plan and number of active employees in the account. Review the Billing section in your Deputy account to see your current plan, billing frequency, and recent invoices that match the charge date and amount.

What are Deputy’s typical subscription costs and why did my amount change?

Deputy usually charges per active employee per month, with different plans for Scheduling, Time & Attendance, or combined Premium features. Your charge may increase or decrease automatically if your active staff count changes, you switch plans, or you move from a trial/discounted period to standard pricing. Check your invoice history in the Billing area of your account for a breakdown of employees billed, plan type, and any prorated adjustments.

Why do I see a small or duplicate Deputy charge, like $0–$2 or a quick reversal?

When you add or update a payment card, Deputy or its payment processor may place a small temporary authorization hold to verify the card. These test charges often appear as very low amounts or pending transactions and should automatically disappear or reverse within a few business days. If a small amount remains posted and you don’t see a matching invoice, contact Deputy support with a screenshot so they can confirm and, if applicable, correct it.

How do I cancel or pause my Deputy subscription to stop future charges?

To cancel, log into deputy.com as the account owner, go to the Settings or Billing/Subscription section, and follow the prompts to downgrade or cancel your plan. Deputy generally continues your access until the end of the current billing period, and you won’t be billed for new periods after cancellation is completed. If you just need a break, you can often reduce the number of active employees or move to a lower-tier plan instead of fully cancelling.

How can I get a refund for a Deputy charge I didn’t intend to pay?

Deputy’s ability to issue refunds depends on their billing policies, your contract terms, and how long it’s been since you were charged. Start by checking your invoices and confirming whether the charge matches a renewal date or employee count increase. Then contact Deputy support via help.deputy.com or the in-app help icon, explain the situation, and provide invoice numbers and charge details so they can review and determine whether a partial or full refund is possible.

I manage a business, but the Deputy charge is on my personal card—how did that happen?

Deputy subscriptions are billed to whatever payment method was entered when the account was set up, which is often a manager’s or owner’s personal card during the trial or onboarding stage. If that card was never updated, renewals and usage charges will continue to hit your personal account. You can change the stored payment method in the Billing section of your Deputy account and, if needed, ask support to help reassign invoices or provide statements for reimbursement from your business.

Why was I charged more by Deputy this month than last month?

Deputy’s billing commonly fluctuates if your number of active employees changes or if you’ve added new features such as Time & Attendance or compliance add-ons. When additional staff are activated mid-cycle, Deputy may apply prorated charges that make one billing period higher than usual. Review the latest invoice line items in your Billing section to see exactly how many employees and which features were billed for the period in question.

How do I contact Deputy about a charge I don’t recognize or an account I can’t access?

If you can log in, go to the help or support icon within the Deputy web app to submit a billing request, attaching screenshots of the charge and any relevant bank statement details. If you can’t access the account, visit help.deputy.com from a browser, use the support contact form, and include the email address you think was used for the account, the last 4 digits of the card, charge date, currency, and amount. Deputy’s team can use this information to locate the subscription, clarify what the charge is for, and help you secure or close the account if necessary.

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