Dialpad

Dialpad is a cloud-based business communications platform that provides VoIP calling, team messaging, video meetings, and AI-powered contact center solutions for companies of all sizes. Headquartered in San Ramon, CA, Dialpad offers products such as Dialpad Ai Voice (business phone system), Ai Contact Center, Ai Sales Center, and Ai Meetings (formerly UberConference). The service is typically sold on a per-user, per-month basis, and is managed through an online admin dashboard where businesses can add users, phone numbers, and integrations with tools like Microsoft 365, Google Workspace, Salesforce, and more.

A Dialpad charge usually appears on a bank or card statement when a business has an active subscription to one or more Dialpad products. Common scenarios include monthly or annual subscription fees for user seats, add-on charges for phone numbers or contact center licenses, usage-based fees (such as toll-free or international calling), and charges after a free trial converts into a paid plan. You may also see temporary authorization holds when you first sign up or update your payment method, or prorated charges when your organization adds or removes users mid-cycle.

If you don’t recognize a Dialpad charge, start by checking with your company’s IT, finance, or office manager to see if they manage a Dialpad account, then log into the admin portal at dialpad.com (if you have access) and review Billing or Subscription settings for invoices and payment history. The last four digits of the card on file and the billing contact email listed on Dialpad invoices can help you confirm the charge. For further questions, you can visit help.dialpad.com, use the in-app support chat (for admins), or contact Dialpad support via their help center to look up the charge by email, company name, or invoice number. If the charge is unauthorized and you cannot resolve it with Dialpad, contact your bank or card issuer to dispute or block future payments.