Question 1

Why did I get a recurring charge from Digital Pacific when I thought I paid annually?

Accepted Answer

Digital Pacific bills some services monthly and others annually, depending on what you selected at signup. Many shared hosting and WordPress hosting plans can be paid monthly, annually, or on multi‑year terms, and domains are typically billed yearly upon renewal. Check your invoice in the Digital Pacific client area to confirm the billing cycle you chose and whether auto‑renewal is enabled for each service.

Question 2

What are typical amounts I might see from Digital Pacific on my statement?

Accepted Answer

Common charges include shared or WordPress hosting fees (often in the range of tens of AUD per month or per year, depending on plan and term), domain registrations or renewals (typically a smaller annual fee per domain), and higher amounts for VPS or dedicated server plans. If you have multiple domains or services, Digital Pacific may combine them into a single invoice, so one larger charge may represent several renewals at once. The exact amount will match an invoice in your client area at digitalpacific.com.au.

Question 3

How do I cancel or disable auto‑renewal for my Digital Pacific hosting or domain?

Accepted Answer

Log into your Digital Pacific client area and go to the ‘Services’ or ‘Domains’ section to manage each product. For hosting, you can request cancellation (immediate or at the end of the current billing period) and turn off auto‑renewal. For domains, you can usually disable auto‑renew so they won’t renew at the next expiry date, but be aware that letting a domain expire may cause your website and email to stop working. Always confirm the next due date and save any confirmation emails of your cancellation.

Question 4

How can I request a refund for a Digital Pacific charge I don’t recognise or no longer need?

Accepted Answer

First, identify the related service or domain in your Digital Pacific client area and review their current refund and money‑back policies, which can vary by product. Many shared hosting plans offer a time‑limited money‑back guarantee, while domain registrations, SSL certificates, and some VPS/dedicated services are generally non‑refundable once activated. If you believe you were charged in error, open a billing ticket through the client area with the invoice number, charge amount, and date; their billing team will review and advise whether a refund or credit is possible.

Question 5

Why do I see a small or duplicate pending charge from Digital Pacific on my card?

Accepted Answer

Digital Pacific may place a temporary authorization hold on your card when you add or update payment details or when a payment is first attempted. This can appear as a small or duplicate pending charge, but it is usually reversed automatically by your bank within a few business days and does not result in an actual second payment. If a pending charge remains for more than a week or posts as a completed duplicate transaction, contact both your bank and Digital Pacific support with the transaction details.

Question 6

How do I contact Digital Pacific about a billing question or unknown charge?

Accepted Answer

Go to digitalpacific.com.au and log into the client area using the email address on your account, then open a Billing or Accounts support ticket with as much detail as possible (invoice number, charge amount, and date). You can also use the contact options listed on their website, such as phone or live chat, during Australian business hours. For security, never send full card numbers—only share the last 4 digits and the name on the card so they can locate the payment.

Question 7

Why was I charged by Digital Pacific after I moved my website to another provider?

Accepted Answer

If you still have active hosting, domains, or add‑ons with Digital Pacific, they may continue to renew even if your website content has been migrated elsewhere. Domain names, in particular, remain billable until you disable auto‑renew or transfer them to another registrar. Check your client area for any services marked as ‘Active’ and either cancel them or turn off auto‑renew ahead of the next due date to prevent future charges.

Question 8

How can I check which services or domains my Digital Pacific charge relates to?

Accepted Answer

Sign in to your Digital Pacific client area and open the ‘Invoices’ section to view all recent invoices and payments. Each invoice lists the specific services—such as hosting plans, domain renewals, SSL certificates, or upgrades—and their billing periods. Match the invoice total and date with the amount on your bank or card statement to confirm what the charge covers; if you still can’t reconcile it, share the invoice and transaction details with their billing support team for clarification.

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