Direct Info

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Direct Info is an approved NSW Land Registry Services information broker providing online access to land titles, property plans, deeds, land values and related search services in New South Wales, Australia.

Newcastle, New South Wales, Australia
directinfo.com.au
Owned by BMT Group Holdings Pty Ltd

About Direct Info

Direct Info is an approved NSW Land Registry Services (NSW LRS) information broker based in Newcastle, New South Wales, Australia. Through its website (directinfo.com.au), the company provides online access to official land and property information for New South Wales, including land title searches, property plans, dealings and deeds, land value details, and related registry searches. These reports are typically used by conveyancers, lawyers, surveyors, real estate professionals, government agencies, and individual property owners who need reliable, up‑to‑date information direct from NSW LRS.

A Direct Info charge will usually appear on your bank or card statement when you (or a business you work for) purchase a property or land‑related search through directinfo.com.au. This could be a one‑off title search, plan image, dealings or deeds search, land value report, or a bundle of documents ordered during a conveyancing transaction. Depending on how your account is set up, charges may be processed per transaction, as a consolidated periodic invoice for business accounts, or as pre‑paid/top‑up payments to an online search account. In some cases you may see a small temporary authorization hold when you add or update a card, which will drop off once your bank releases it.

If you don’t immediately recognize a Direct Info charge, start by checking whether you (or your conveyancer, solicitor, or another staff member) recently ordered property searches for a purchase, sale, refinance, or due‑diligence matter. You can log in to your Direct Info account to review your order history and download tax invoices and receipts, or ask your conveyancer or law firm if they used Direct Info on your behalf. For further clarification, use the contact details on the “Contact” or “Support” section of directinfo.com.au, providing the transaction date, amount, and any reference number from your statement so they can quickly locate the charge and explain what search or order it relates to.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Direct Info.

  1. Direct Info Pty Ltd NSW AU
  2. Direct Info Pty Ltd NSW AUS

Frequently Asked Questions

Why was I charged by Direct Info and what does this fee usually cover?

A Direct Info charge usually relates to property or land‑information searches ordered for a New South Wales property. Common items include title searches, plan images, dealings and deeds, land value reports, historical searches, or document bundles used in conveyancing and property due‑diligence. If you are involved in a property purchase, sale, refinance, or legal matter, these searches may have been ordered by you or by your conveyancer/solicitor on your behalf.

What are typical Direct Info charge amounts and why do they vary?

Direct Info pricing is generally per search and can vary based on the type and number of documents ordered. For example, a single title search or plan image will cost less than a package of multiple searches or historical documents, and statutory NSW LRS fees are included in the total. It’s common to see multiple, smaller charges for separate searches, or a single higher amount if several reports were ordered in one session. You can see itemised pricing and tax invoices by logging into your account on directinfo.com.au or requesting a copy from your conveyancer or Direct Info support.

Why do I see a Direct Info charge if I never visited their website?

Many conveyancers, solicitors, and property professionals use Direct Info as their NSW LRS information broker. If you are buying, selling, or refinancing a property, your representative may have used Direct Info to obtain official land titles and related documents and either passed the cost directly to your card (with your authority) or included it in disbursements. Check any engagement letters, cost agreements, or invoices from your conveyancer or law firm and ask whether they used Direct Info to obtain searches for your matter.

Does Direct Info use subscriptions or recurring billing?

Most individual users are charged on a pay‑per‑search basis when they order documents through directinfo.com.au, so there is usually no ongoing subscription. Some business or professional users may have credit accounts or receive periodic consolidated invoices if they have an account arrangement with Direct Info. If you are seeing repeated charges, review your Direct Info account or speak with your firm’s accounts department to see if searches are being ordered regularly for ongoing matters. Direct Info support can also confirm whether your account is set up for transactional or account billing.

How can I get a copy of my receipt or tax invoice for a Direct Info charge?

If you ordered the search yourself, log in to your account on directinfo.com.au and go to your order or transaction history, where you can view and download itemised invoices and receipts. For searches ordered by a conveyancer, solicitor, or another professional, they usually receive the invoice and may rebill you as a disbursement, so you can request a copy from them. If you still can’t locate the documentation, contact Direct Info using the details on their website and provide the date, amount, and last four digits of the card used so they can look up the transaction.

How do I dispute a Direct Info charge or request a refund?

First, confirm that the charge is not for a legitimate property search ordered by you or your representative, and review your Direct Info order history or any invoices from your conveyancer. If you believe there has been a duplicate charge, a technical error, or an unauthorized transaction, contact Direct Info directly via their website’s contact or support page, supplying the transaction details and any supporting documents. They can investigate the order and advise whether a refund or adjustment is possible under their billing and NSW LRS rules. If you suspect card fraud and cannot resolve it with Direct Info, promptly contact your bank or card issuer to report the issue.

Why do I see a small or temporary Direct Info amount listed as ‘pending’ on my statement?

When you add or update a card or start using a new payment method, Direct Info (via its payment processor) may place a small authorization hold to verify that the card is valid and has available funds. This is not a completed sale for a search and should either disappear or be replaced by the final charge amount once your transaction is processed. Authorization holds are released by your bank, typically within a few business days. If a small pending amount remains for longer than expected, you can contact your bank and Direct Info support with the date and amount for clarification.

How can I contact Direct Info about a charge on my bank statement?

Visit directinfo.com.au and navigate to the Contact or Support section, where you’ll find current contact options such as online enquiry forms, email addresses, and business phone details. When you reach out, include your full name, contact information, the date and exact amount of the charge, and any reference numbers that appear on your bank statement. Providing this information helps Direct Info quickly locate the relevant transaction and explain which property search or order it relates to, or assist with any billing correction needed.

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