Disney+

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Disney+ is a subscription-based video streaming service offering movies and TV series from Disney, Pixar, Marvel, Star Wars, National Geographic, and other Disney-owned brands.

Burbank, CA
disneyplus.com
Owned by The Walt Disney Company

About Disney+

Disney+ is a subscription-based video streaming service owned and operated by The Walt Disney Company and headquartered in Burbank, CA. It offers on‑demand access to movies, series, and original content from Disney, Pixar, Marvel, Star Wars, National Geographic, and select other Disney-owned brands. Users can stream on a wide range of devices (smart TVs, mobile apps, game consoles, streaming sticks, and web browsers), download content for offline viewing on supported plans, and create multiple profiles within a single household account. Disney+ is available as a standalone service and as part of bundled plans with Hulu and ESPN+ in some regions.

A Disney+ charge may appear on your bank or card statement when you sign up for a subscription, renew an existing plan, or upgrade/downgrade between tiers or bundles. Common recurring monthly amounts in the U.S. include charges around the price points of Disney+ Basic (with ads) and Disney+ Premium (no ads), as well as Disney Bundle plans that combine Disney+ with Hulu and/or ESPN+; exact figures can vary by region, taxes, and promotions. You might also see a charge if you started Disney+ through a free or discounted trial or promotional offer that converted into a paid subscription, or if you were billed via a third party such as Apple, Google Play, Amazon, Roku, or a cable/mobile provider. In some cases, a small temporary authorization hold may appear when you first add or update a payment method, which should drop off after your bank releases it.

If you’re unsure about a Disney+ charge, first sign in at disneyplus.com or in the Disney+ app and check your Account or Billing details to confirm your active plan, renewal date, and payment history. Look for any other family members’ or shared-device accounts that might be using your card, and review subscriptions in your Apple App Store, Google Play Store, Amazon, Roku, or TV/internet provider account if you subscribed through a partner. To resolve questions, use the Disney+ Help Center and live chat/phone support from within the app or at help.disneyplus.com; support can help identify which account is linked to a charge, assist with cancellations, refunds where eligible, and fix double-billing issues (for example, both a direct Disney+ subscription and a bundle billing through another provider). Always contact your bank or card issuer only after you’ve attempted to resolve the issue directly with Disney+ or the third-party distributor.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Disney+.

  1. DISNEY PLUS RICHMOND AU
  2. Disney Plus 1800-965160 AU

Frequently Asked Questions

What are the current Disney+ subscription options and typical monthly prices?

In the U.S., Disney+ typically offers at least two main tiers: Disney+ Basic (with ads) and Disney+ Premium (no ads), with Premium costing more due to ad-free viewing and additional features like more downloads. There are also Disney Bundle plans that combine Disney+ with Hulu and/or ESPN+, which appear as higher monthly amounts on your statement. Prices and available tiers can change and may vary by region and tax, so check the latest details under Account > Subscription on disneyplus.com or in the app.

Why do I see a Disney+ charge when I thought I cancelled?

Disney+ bills at the start of each billing period, and cancellation stops future renewals but does not refund the current period. If you cancelled after your card was charged, you’ll still have access until the end of that billing cycle and no further charges should occur. Log in to Disney+ and go to Account > Subscription or Billing Details to confirm your cancellation status and next billing date, and also check any app-store or bundle accounts if you subscribed through a partner.

How do I cancel or pause my Disney+ subscription?

If you subscribed directly, sign in at disneyplus.com, go to your profile icon > Account, select your Disney+ subscription, and choose Cancel Subscription; follow the prompts to confirm. You’ll keep access until the end of your current billing period, and there is no option to formally ‘pause,’ so you may cancel and resubscribe later. If you signed up through Apple, Google Play, Amazon, Roku, or a TV/mobile provider, you must cancel through that provider’s subscription settings or customer portal instead of directly on Disney+.

Why was I charged by Disney+ through Apple/Google/Amazon/Roku instead of directly by Disney?

If you subscribed to Disney+ through an in‑app purchase on your phone, tablet, or a streaming device, your billing may be handled by that platform (e.g., Apple App Store, Google Play, Amazon, Roku) rather than Disney directly. In this case, your statement might show the platform’s name along with Disney+ or a related descriptor, and your renewal date and amount are managed in that provider’s subscription settings. To view or change billing, go to your device’s subscription section (e.g., Apple ID Subscriptions, Google Play Subscriptions) or your Amazon/Roku account online.

What are common Disney+ charge amounts and why do they differ month to month?

Most users will see a consistent monthly charge that matches their plan or bundle price, sometimes plus applicable taxes. Your amount may change if you upgrade or downgrade your plan, switch to or from a bundle, add Disney+ through a promotional offer, or when Disney adjusts its pricing. If you signed up with an introductory rate or promotion, the amount may increase once the promotional period ends. Review your billing history in your Disney+ Account or with your third‑party provider to see exactly when and why a price changed.

Why do I see a small $0–$2 Disney+ charge or a pending transaction on my account?

Disney+ or its payment processors may place a temporary authorization hold (often $0–$2) to verify your card when you start a subscription or update your payment method. This is not an actual charge and should disappear or convert to the full subscription payment within a few business days, depending on your bank’s policies. If the small authorization remains pending for more than a week or converts into an unexpected posted charge, contact your bank and Disney+ support for clarification.

How do I request a refund for a Disney+ charge I don’t recognize or no longer want?

Disney+ generally does not provide refunds for partial months or unused time once a billing period has started, but they may review refund requests in cases of duplicate billing, technical issues, or unauthorized use. First, verify all Disney+ accounts in your household, as well as any subscriptions via Apple, Google Play, Amazon, Roku, or a TV/mobile provider. Then visit help.disneyplus.com or use the in‑app Help/Support option to contact customer service via chat or phone and provide the date, amount, and last four digits of the card so they can locate the charge and advise on eligibility. For suspected fraud, you should also contact your bank or card issuer immediately.

How can I contact Disney+ about a charge or account-specific billing question?

Go to help.disneyplus.com or open the Disney+ app, tap your profile icon, and select Help or Support to access live chat and regional phone numbers where available. Support agents can look up your account using your email address, partial card details, or provider information to explain specific charges, identify which account a card is linked to, and help with cancellations, changes, or refunds where applicable. If you subscribed through a third party, you may be directed to that provider’s customer service for billing adjustments, but Disney+ support can usually help you confirm which provider is charging you.

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