DJ Cool Freight Pty Ltd

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DJ Cool Freight Pty Ltd is an Australian freight transport company specializing in refrigerated and general cargo services along the east coast, trading publicly under the East Coast Express brand. It provides interstate transport connecting the NSW South Coast with major Australian capital cities.

Pambula, New South Wales, Australia
eastcoastexpress.com.au

About DJ Cool Freight Pty Ltd

DJ Cool Freight Pty Ltd trades publicly as East Coast Express, an Australian freight transport company based in Pambula, New South Wales. The company specializes in refrigerated (chilled and frozen) and general cargo transport, primarily servicing routes along the east coast and connecting the NSW South Coast with major Australian capital cities. East Coast Express works with food producers, wholesalers, retailers, and other businesses that require reliable temperature-controlled logistics, offering linehaul, distribution, and scheduled freight runs tailored to business customers rather than individual consumers.

A charge from DJ Cool Freight Pty Ltd or East Coast Express may appear on a bank or card statement when a business books a freight movement, pays a transport invoice, or settles account terms for regular services. This can include one-off transport jobs, recurring scheduled freight runs, refrigerated shipment fees, fuel levies, or surcharges such as after-hours deliveries or urgent consignments. In some cases you might see a pre-authorisation or pending charge if a card was used to secure a booking, with the final amount posting once the job is completed and invoiced. Ongoing commercial customers may also see regular recurring charges that correspond to their monthly or fortnightly freight invoices.

If you’re unsure about a DJ Cool Freight / East Coast Express charge, first check recent freight bookings, delivery dockets, consignment notes, and invoices within your business records or transport management system. Compare the transaction date and amount with any recent shipments or transport services you arranged, and confirm internally with staff who handle logistics or accounts payable. For questions about a specific charge, use the contact details on your latest East Coast Express invoice or visit eastcoastexpress.com.au and use their contact or enquiry form, providing your business name, approximate transaction date, amount, and any reference number. Common billing issues—such as duplicate charges, unknown surcharges, or disputes about delivery—are usually resolved by contacting their accounts or customer service team with supporting documentation (proof of payment, invoice copies, PODs).

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to DJ Cool Freight Pty Ltd.

  1. D J COOL FREIGHT P/L 0408587211 AUS

Frequently Asked Questions

Why did I receive a charge from DJ Cool Freight Pty Ltd or East Coast Express?

This charge is usually related to a freight movement or transport service you or your business booked with East Coast Express, such as a refrigerated or general cargo delivery between the NSW South Coast and a major city. Common reasons include payment of a single consignment, settlement of a periodic account invoice, or additional fees like fuel levies, waiting time, or redelivery. Check your recent transport bookings, consignment notes, and invoices to match the transaction date and amount.

What are typical charge amounts I might see from DJ Cool Freight / East Coast Express?

Amounts vary based on distance, load size, refrigeration requirements, and any extra services (e.g., tail-lift, urgent delivery, multiple drop-offs). Smaller local or regional deliveries may be in the low hundreds of dollars, while interstate or full-load movements can be significantly higher. You may also see separate line items for fuel levies or surcharges that are included in the total card charge.

Does DJ Cool Freight / East Coast Express offer recurring billing or account payments?

Many business customers use East Coast Express on an ongoing basis and are billed periodically (often weekly or monthly) on account. In these cases, you may see recurring charges that correspond to statement settlements or grouped invoices rather than individual jobs. If you have an account, compare the transaction with your monthly transport statement or speak with your accounts department to confirm scheduled payments.

Can I cancel a booked freight job and avoid being charged?

Cancellation policies are typically outlined in your rate agreement or booking terms with East Coast Express. In many cases, cancellations made with sufficient notice may avoid full charges, but late cancellations—especially after a truck has been dispatched—may incur partial or full fees. To cancel or amend a booking, contact East Coast Express directly using the details on your booking confirmation or invoice and request written confirmation of any fees that still apply.

How do I dispute a charge or request a refund from DJ Cool Freight / East Coast Express?

Gather all relevant details first—invoice numbers, consignment or job references, transaction date, and the amount in question—then contact their accounts or administration team using the contact information on eastcoastexpress.com.au or on your invoice. Clearly explain why you believe the charge is incorrect (for example, service not provided, incorrect rate, or duplicate billing) and provide supporting documents such as proof of payment or PODs. Refunds or credits are typically processed as an adjustment to your account or as a reversal to the original payment method once the issue is reviewed and approved.

Why do I see a pending or temporary charge from DJ Cool Freight / East Coast Express?

A pending or temporary charge may appear if your card was used to secure a booking or pre-authorise payment before the final freight cost was confirmed. This can happen when extra services, waiting time, or exact weights are not known until after the job is completed. The pre-authorisation should either clear automatically or be replaced by the final settled amount; if a hold appears to be stuck or duplicated, contact your bank and East Coast Express with the authorisation details.

How can I confirm which shipment or invoice a DJ Cool Freight charge relates to?

Match the date and amount on your bank statement to your recent East Coast Express invoices, consignment notes, or delivery dockets. Many invoices and statements list your company purchase order, consignment reference, or run date, which can help you trace the specific load. If you still can’t identify it, contact East Coast Express and provide your business name, the last four digits of the card used, transaction date, and amount so they can look up the charge in their system.

How do I contact DJ Cool Freight / East Coast Express about a billing question?

Visit eastcoastexpress.com.au and use the contact details or enquiry form listed there, or refer to the phone numbers and email addresses shown on your latest invoice or statement. For faster resolution, contact their accounts or administration department rather than general operations, and include your invoice number, consignment references, and bank transaction screenshot. This helps them quickly verify the charge and respond with an explanation, correction, or credit if needed.

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