DocuSign is a software company that provides electronic signature technology and digital transaction management services for facilitating secure, legally binding agreements online.
DocuSign is a software company that provides electronic signature and digital agreement solutions, allowing individuals and businesses to securely sign, send, and manage documents online. Headquartered in Seattle, WA, DocuSign offers tools for eSignature, contract lifecycle management, identity verification, and workflow automation that are widely used in real estate, finance, HR, legal, and many other industries. Users can access DocuSign through a web browser or mobile apps, and companies can integrate DocuSign into their own systems via APIs.
A DocuSign charge may appear on your bank or card statement if you purchased a DocuSign subscription, paid for additional envelopes (documents sent for signature), or upgraded from a trial to a paid plan. Common reasons include monthly or annual subscriptions for Individual/Personal, Standard, or Business Pro plans; seat-based subscriptions for teams; usage-based add-ons; or charges processed through a third party that uses DocuSign for its own contracts. You might also see a temporary authorization when first adding or changing a payment method, or when starting a trial that converts automatically to a paid subscription at the end of the trial period.
If you don’t recognize a DocuSign charge, first check any DocuSign accounts you hold under different email addresses, and review recent subscription or trial sign-ups at docusign.com by logging into your account and visiting the Billing or Plans section. Look for email receipts or invoices from DocuSign in your inbox and spam folder. To resolve questions, you can visit support.docusign.com, sign in, and review billing history or open a support case; business customers may also have a dedicated account manager or billing contact. If you suspect an error or unauthorized charge, contact DocuSign support with the last four digits of the charged card and the exact amount and date so they can locate the transaction; you can also contact your bank or card issuer to dispute transactions you believe are fraudulent.
Bank Statement Variations
4 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to DocuSign.
Why do I see a DocuSign charge on my card or bank statement?
You’re typically charged by DocuSign when you start or renew a paid subscription (monthly or annually) or purchase additional usage such as extra envelopes or add-on features. Charges can also appear if a free trial you started converted into a paid plan at the end of the trial. Look for recent activity where you signed up for DocuSign at docusign.com or accepted an upgrade offer from within the app. The descriptor on your statement may appear as “DOCUSIGN,” “DOCUSIGN INC,” or similar.
What are common DocuSign subscription prices and billing patterns?
DocuSign’s self-service eSignature plans are typically billed per user per month, with options to pay monthly or annually. As of recent pricing, Personal/Individual plans are often in the range of about $15–$20/month, while business-oriented Standard and Business Pro plans generally range higher per user, especially when billed monthly rather than annually. You may see regular charges every 30 days (monthly billing) or once per year (annual billing) for the same amount, plus occasional separate line items if you added seats, upgraded plans, or purchased extra envelopes. Exact pricing and currencies can vary by region, promotions, and the date you subscribed.
Why was I charged by DocuSign after a free trial?
Most DocuSign free trials require you to enter a payment method and are set to automatically convert to a paid subscription at the end of the trial period unless you cancel beforehand. If you see a new charge right after your trial ends, that’s usually the first billing cycle of your selected plan. You can confirm this by logging into your DocuSign account, going to the Plans or Billing section, and checking your current subscription and billing date. If you intended to cancel before the trial ended, contact DocuSign support promptly; in some cases they may be able to assist with adjustments according to their refund policies.
How do I cancel or downgrade my DocuSign subscription so I’m not charged again?
To cancel or change your DocuSign subscription, sign in at docusign.com, go to your Account or Profile settings, and navigate to the Plans or Billing section. For many self-service accounts, you can select “Cancel plan” or choose a lower-tier plan directly in the portal; your access usually continues until the end of your current billing period, and you won’t be billed again after that date. For multi-user business or enterprise plans, you may need to contact your account representative or submit a support request to manage cancellations and seat changes. Always note your next billing date and save any confirmation of cancellation for your records.
How can I request a refund or dispute a DocuSign charge I don’t recognize?
If you believe you were charged in error, log into your DocuSign account and review your Billing or Invoices section to confirm what the charge is for. If it still appears incorrect or you don’t recognize the subscription, go to support.docusign.com, sign in if possible, and open a billing support case including the charge amount, date, and last four digits of the card. DocuSign reviews refund requests based on their current billing and cancellation policies, which can differ for monthly versus annual contracts and for self-service versus enterprise customers. If you suspect fraud and can’t locate any related DocuSign account, contact your bank or card issuer to report and dispute the transaction while also notifying DocuSign support.
Does DocuSign place small or temporary charges on my card?
DocuSign may place a small temporary authorization on your card to verify that the payment method is valid when you first sign up, update your card, or start a trial. These authorizations may look like small charges (sometimes for $0, $1, or a low amount) but should automatically drop off or reverse within a few business days and not become a settled transaction. If a small pending amount lingers or posts as a completed charge, contact your bank and DocuSign support with the transaction details so it can be reviewed. Always compare the pending transaction date with any recent changes you made to your DocuSign billing information.
How do I contact DocuSign about a billing or charge issue?
For recognized accounts, the best way is to sign in at docusign.com, go to the Help or Support section, and access support.docusign.com to view self-help articles and open a billing case. Many customers can submit a ticket online, and some paid or enterprise plans include phone support and an assigned account manager whose contact details appear in the Admin or Account area. If you cannot log in or don’t know which account the charge relates to, you can still visit support.docusign.com and look for contact options, then provide the date, exact amount, currency, and the name as it appears on your card. Your bank or card statement details will help DocuSign locate the transaction faster.
What if I see multiple DocuSign charges or charges under different emails or users?
Multiple DocuSign charges may indicate that you have more than one active subscription (for example, a personal plan and a separate business account) or that your organization is billed for several user seats. It can also happen if you changed plans mid-cycle or added users, resulting in prorated adjustments that appear as separate line items. Check all email addresses you use for DocuSign for invoices and billing notices, and log in under each to review the Plans or Billing section. If you still can’t reconcile the amounts, gather a list of all DocuSign-related charges and contact DocuSign support or your account manager to consolidate or clarify your subscriptions.