Question 1

Why do I see a charge from DOLCE TERRA or DOLCE TERRA MANLY on my statement?

Accepted Answer

This descriptor usually appears when you’ve paid for food or drinks at the Dolce Terra café in Manly, or ordered takeaway/delivery that was processed directly through their payment terminal. It may correspond to a dine‑in bill, takeaway coffee and snacks, or a larger order like salads and platters. If you’ve visited Manly or ordered food around the transaction date, this is likely a legitimate café purchase.

Question 2

What are typical amounts I might be charged by Dolce Terra?

Accepted Answer

Smaller transactions such as a coffee and snack are often in the lower tens of dollars, while full meals, smoothies, and juices can bring a single‑person bill into the mid tens. Group visits or catering‑style orders (for example, multiple salads or platters) can be significantly higher, sometimes over $100 depending on quantity and items selected. If your amount is much higher than you’d expect for your visit, contact the café to confirm the bill details.

Question 3

Why is there a small pending or temporary Dolce Terra charge on my card?

Accepted Answer

Some banks show a small pre‑authorisation when a card is first tapped or inserted, especially if a tab is opened or if the terminal verifies the card before the final bill is processed. This can appear as a low dollar amount or an odd figure that later disappears. These authorisation holds are not actual completed charges and should drop off automatically within a few business days, depending on your bank’s policies.

Question 4

Can Dolce Terra set up recurring or subscription charges on my card?

Accepted Answer

Dolce Terra primarily processes one‑time payments for in‑store dining, takeaway, or larger pre‑arranged catering orders, so recurring or subscription‑style charges are not typical. However, if you have arranged regular catering or standing orders with them and provided card details, you may see repeated charges around the same time each week or month. If you don’t recognize a recurring pattern, contact the café directly to confirm whether they have any ongoing arrangement in your name.

Question 5

How can I get a copy of my receipt or tax invoice for a Dolce Terra charge?

Accepted Answer

If you paid in person and opted for a digital receipt, check your email or SMS for a message from the payment provider or the café. If you no longer have the receipt, note the date, approximate time, and exact amount from your bank statement and reach out via the contact details on dolceterra.com.au; they can usually retrieve a tax invoice from their point‑of‑sale system. Your bank statement alone typically isn’t sufficient as a tax invoice, so contacting the venue is the best option.

Question 6

What should I do if I think I was overcharged or billed twice by Dolce Terra?

Accepted Answer

First, compare the charge amounts to what you remember ordering, including any surcharges or tips you might have added at the terminal. If you still believe there’s an error or see two identical charges for the same visit, contact Dolce Terra with the transaction date, amount, and last four digits of the card used so they can check their records. If the café confirms an error, they can usually process a refund or reversal; if you can’t resolve it with them, contact your bank or card issuer to dispute the transaction.

Question 7

How do I request a refund from Dolce Terra for a mistaken or incorrect charge?

Accepted Answer

Refunds are handled directly by Dolce Terra and are typically assessed case‑by‑case, for example in situations like an incorrect bill, a double charge, or a cancelled catering order. Get in touch using the phone number or email listed on dolceterra.com.au and provide your receipt or transaction details so staff can locate the payment. If a refund is approved, it is generally issued back to the original payment card; your bank may take a few business days to show the credit.

Question 8

Why is my Dolce Terra charge slightly higher than the menu prices I remember?

Accepted Answer

Differences between the total charge and base menu prices can come from extras (such as add‑ons to salads or bowls), specialty milks, smoothies or juices, tips, takeaway packaging, or weekend/public‑holiday surcharges that apply at certain times. If your payment included multiple items or shared dishes, small additions can add up in the final total. If you’re unsure what was included, you can ask Dolce Terra to walk you through the itemised bill for that transaction.

Dolce Terra

About Dolce Terra

Bank Statement Variations

Frequently Asked Questions