About DoNotPay Inc.
DoNotPay Inc. is a software company that offers an AI-powered consumer rights and legal automation platform. Through its website and app, users can generate letters and forms to contest parking tickets, cancel subscriptions, negotiate bills, request chargebacks, manage free trials, and handle other everyday legal and administrative tasks without needing a lawyer. The service is typically sold on a subscription basis, giving users access to a wide range of automated tools.
A DoNotPay charge on your bank or card statement usually indicates that you signed up for a DoNotPay subscription or free trial that converted into a paid plan. Charges are generally recurring (e.g., monthly or annual) and may appear with descriptors referencing "DONOTPAY" or "DONOTPAY INC" along with terms like "WEB" or "PURCHASE". In some cases, a user may start a trial to cancel unwanted services or dispute a charge and later see the DoNotPay membership fee billed to their card.
If you don’t recognize the charge, start by logging into your DoNotPay account using the email address you may have used at signup and check the “Account” or “Billing” sections for your active subscription and billing history. You can also search your email for welcome emails or receipts from DoNotPay to confirm when you enrolled. To resolve issues, you can cancel your subscription through your account dashboard and, if appropriate, request a refund through their support channels. If you cannot access your account but still see charges, contacting DoNotPay support with the last four digits of the card and billing date, or disputing the charge with your bank as a last resort, are common next steps.