Donut King is an Australian quick-service restaurant franchise specializing in doughnuts, coffee, shakes, and other snack foods, typically operating as kiosks in shopping centres such as Westfield.
Donut King is an Australian quick‑service restaurant franchise best known for its fresh cinnamon donuts, specialty doughnuts, hot dogs, coffee, milkshakes, and other snack foods. Founded in 1981 and headquartered on the Gold Coast in Queensland, Donut King operates primarily as kiosks in shopping centres such as Westfield across Australia, with some locations in transit hubs and high‑traffic retail areas. Many stores are independently owned franchises, so pricing and specific menu items can vary slightly by location, but the brand, pink branding, and core doughnut and coffee range are consistent nationwide.
A Donut King charge may appear on your bank or card statement when you make an in‑store purchase at a kiosk, order via a delivery platform (such as Uber Eats, DoorDash, or Menulog, where available), or buy a Donut King gift card. Transactions are typically one‑time point‑of‑sale charges for food and drinks; Donut King does not offer subscription services or recurring memberships. You might also see small temporary authorization holds if you pay using a digital wallet or add your card to a delivery app linked to a Donut King order—these pending amounts usually drop off within a few days and are replaced by the final sale amount. The description line may appear as “DONUT KING,” “DONUT KING [LOCATION],” or abbreviations like “DNUT KING” depending on the bank and individual store setup.
If you’re unsure about a Donut King charge, start by checking your recent receipts, food delivery order history, and any family members who may have used your card. Match the transaction date, time, and location (if shown) with your visit to a shopping centre or an online delivery order. For questions about a specific transaction, you can first contact the store directly (details are usually on your receipt or via the store locator at donutking.com.au), or submit an enquiry through the contact form on donutking.com.au for head office support. If you suspect an error or duplicate charge, gather screenshots/receipts and speak with the store or Donut King customer service; if the issue isn’t resolved, your bank can help dispute the transaction or block further charges.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Donut King.
Why do I see a Donut King charge on my statement when I don’t remember buying doughnuts?
Many Donut King outlets are located inside larger shopping centres (like Westfield), so your statement may show the kiosk name (e.g., “DONUT KING WESTFIELD [SUBURB]”) instead of the centre itself. Check if you or a family member visited that centre on the transaction date, or if you placed a delivery order through Uber Eats, DoorDash, or Menulog, which may process the payment under Donut King’s merchant name or the delivery platform. Also review any small snack or coffee purchases you might have made while shopping, as low‑value transactions are easy to forget.
What are typical Donut King charge amounts?
Donut King transactions are generally small to moderate, often ranging from around AUD $5–$20 for coffee and a snack, and higher if you’re buying boxes of doughnuts or multiple hot dogs and drinks. Special offers or combo deals can affect the total, and prices can vary by franchise location. If you see an unusually high amount, check whether it might include a larger catering order, multiple combo meals, or a delivery order with service and delivery fees added by the platform.
Does Donut King have any subscriptions or recurring billing?
No, Donut King does not offer subscription plans or recurring memberships that automatically bill your card. All food and beverage purchases at kiosks or through delivery partners are one‑time transactions. If you see repeated charges from Donut King, it’s likely due to multiple separate visits, multiple delivery orders, or a saved card used by another family member rather than a subscription service.
Why do I see a small pending or $1 Donut King charge that later disappears?
Some banks and payment processors place a small temporary authorization hold (often around $1 or a low amount) when you pay using a card, contactless wallet, or link your card to a delivery platform that processes a Donut King order. This is not a final sale; it’s a verification check to confirm your card is valid. The pending amount should automatically disappear or be replaced by the actual transaction total within a few business days, depending on your bank’s policies.
How can I get a copy of my receipt or verify what I was charged for at Donut King?
If you purchased in‑store, the fastest option is to return to or contact the specific Donut King kiosk with the date, approximate time, and last four digits of your card so they can check their point‑of‑sale records. For delivery orders, open your order history in the relevant app (Uber Eats, DoorDash, Menulog, etc.) to view a detailed receipt, including individual items, taxes, and delivery fees. If you’re unsure which store processed the payment, your bank statement often lists a location or store number that you can cross‑check using the store locator at donutking.com.au.
How do I resolve an incorrect or double charge from Donut King?
First, compare your receipt or delivery order details with the charge on your statement to confirm it’s truly duplicated or incorrect. Then contact the store that processed the transaction (contact details are on your receipt or via the store locator on donutking.com.au) and explain the issue, providing the transaction date, amount, and any screenshots. Most franchisees can review their till records and, if an error is confirmed, process a refund or reversal. If you’re unable to resolve it directly with the store, contact Donut King head office via the website contact form and, if needed, ask your bank to dispute the transaction.
Can I request a refund or adjustment from Donut King for a mistaken or unsatisfactory purchase?
Refunds and adjustments are handled at the store’s discretion, as Donut King outlets are individually owned franchises, but most will work with you to resolve clear errors (such as being charged twice or receiving the wrong items). Visit or call the store as soon as possible with your receipt and explain what happened; in many cases they may offer a refund, replacement, or store credit. For delivery orders, you may need to raise the issue directly through the delivery app, which manages refunds on its platform in consultation with the store.
How do I contact Donut King about a charge I don’t recognize?
Start by identifying the store name or location shown on your bank statement and call or visit that kiosk to ask them to look up the transaction. If you can’t determine the store or the charge still looks suspicious, go to donutking.com.au and use the Contact page to submit a detailed enquiry, including the transaction date, amount, and how the charge appears on your statement. Meanwhile, if you suspect your card details have been compromised, contact your bank immediately to block the card and discuss reversing any fraudulent transactions.