Dossier is a New York–based fragrance company that sells designer-inspired and original perfumes, candles, and home scents crafted in Grasse, France at accessible prices.
Dossier is a modern fragrance house that focuses on making premium perfumes and home fragrances more affordable and transparent. Founded in 2018 and headquartered in New York, the company offers designer-inspired “Impressions” alongside its own original fragrances and home products, all formulated in Grasse, France, a historic center of perfumery. Dossier emphasizes clean ingredients, cruelty-free formulas, and straightforward pricing to challenge the high markups traditionally associated with luxury scents.([dossier.co](https://dossier.co/pages/about-us?utm_source=openai))
A Dossier charge on a bank or card statement typically relates to an online purchase of perfume, cologne, candles, or diffusers from dossier.co, or potentially from an authorized retail partner where Dossier products are sold. Many customers place one-time orders, but Dossier has also offered membership or subscription-style programs (such as Dossier+) that can result in recurring monthly charges if selected at checkout, sometimes at a discounted product price in exchange for ongoing billing. In some cases, customers report seeing recurring charges they did not initially recognize as tied to a membership created during an earlier purchase.([reddit.com](https://www.reddit.com/r/Perfumes/comments/1pozonv/dossier_is_a_bad_business/?utm_source=openai))
If you have questions about a Dossier charge, start by checking your email for order confirmations from dossier.co and logging into your Dossier account (if you created one) to review past orders, memberships, and billing details. Compare the transaction date and amount with any recent purchases or membership renewals. If you believe a charge is in error, contact Dossier customer support through their website contact form or help pages and request clarification, cancellation of any active membership, or a refund where applicable. If you cannot resolve the issue directly with Dossier or suspect unauthorized use of your card, you should also contact your bank or card issuer to dispute the charge and request a new card number if needed.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dossier.
Why do I see a recurring charge from Dossier on my card statement?
Dossier has offered a membership program (often called Dossier+), where customers who opt in at checkout receive discounts in exchange for a recurring monthly fee. If you selected a membership or subscription option—sometimes presented next to a lower product price—you may see ongoing monthly charges in addition to any one-time purchases. Log into your Dossier account and check your membership status under account or billing settings to confirm whether an active subscription is generating the recurring charge.([reddit.com](https://www.reddit.com/r/Perfumes/comments/1pozonv/dossier_is_a_bad_business/?utm_source=openai))
What are typical amounts for Dossier charges?
Most one-time Dossier perfume purchases range roughly from the high $20s to $50+ per bottle depending on the specific scent and size, while membership fees reported by users are often in the $40–$45 per month range. Check your emailed order receipt or your Dossier account history to match the exact amount and item purchased with the charge you’re seeing.([dossier.co](https://dossier.co/pages/about-us?utm_source=openai))
How do I cancel a Dossier membership or subscription to stop future charges?
To cancel a Dossier membership, sign in to your account on dossier.co, navigate to your account, rewards, or membership section, and look for an option to manage or cancel your subscription (such as Dossier+). Follow the on-screen steps to turn off auto-renewal and confirm cancellation. After cancelling, monitor your statements over the next billing cycle to ensure no further fees are charged; if one appears, contact Dossier support with screenshots showing your cancellation confirmation.([reddit.com](https://www.reddit.com/r/Perfumes/comments/1pozonv/dossier_is_a_bad_business/?utm_source=openai))
How can I request a refund for a Dossier purchase or membership charge?
First review Dossier’s return and refund policy on dossier.co to confirm eligibility, which may differ for perfumes, used products, and membership fees. Then contact Dossier via their website support or contact form, provide your order number, email address, and details of the charge, and request a refund or cancellation. Keep records of your communication; if the company does not respond or denies a clearly erroneous or unauthorized charge, you can escalate to your card issuer and dispute the transaction.([dossier.co](https://dossier.co/pages/about-us?utm_source=openai))
I don’t remember creating a Dossier account, but I’m still being billed. What should I do?
In some reported cases, customers completed checkout using an email address without creating a traditional login, yet still ended up in a membership program tied to that email. Try using the “forgot password” option on dossier.co with the email listed on your card receipts to see if an account exists, then review memberships and billing. If you cannot access an account but continue to be charged, contact Dossier support with your full name, email, last four digits of the card used, and transaction dates so they can locate and close any associated membership. If that fails, contact your bank to block and dispute further charges.([reddit.com](https://www.reddit.com/r/fragrance/comments/1jf0f7p?utm_source=openai))
Can Dossier place small temporary or pending charges on my card?
Like many online merchants, Dossier or its payment processors may place temporary authorization holds when you add or update a payment method or at the time of checkout. These pending amounts typically drop off within a few days and are replaced by the finalized transaction for your order or membership fee. If a small pending charge does not clear or convert into a finalized purchase you recognize, contact your bank or Dossier support for clarification before assuming it is fraudulent.
How can I verify whether a Dossier charge is legitimate or potentially fraudulent?
Match the date and amount of the charge with email receipts from dossier.co, your account order history, and any membership or rewards enrollment. If the details line up with a known purchase or subscription, the charge is likely legitimate. If you cannot find any corresponding order, do not recognize the email on file, or see charges from locations or currencies that do not match your activity, contact Dossier support and your card issuer immediately to investigate, dispute the transaction, and, if necessary, replace your card.
How do I contact Dossier about a billing issue or disputed charge?
Go to dossier.co and look for the Help, Contact, or Support section, where you can typically submit a support ticket or request via an online form or email. Provide your full name, email address used at checkout, order number if available, screenshots of the charge from your statement, and a brief description of the issue (for example, ‘unexpected membership fee’ or ‘duplicate charge’). This information helps their team locate your account and respond more quickly; if you do not receive a timely or satisfactory response, follow up and consider initiating a dispute through your bank as well.