doTERRA is a wellness company based in Pleasant Grove, Utah that focuses on essential oils, nutritional supplements, and related personal care products. The company sells individual essential oils, proprietary oil blends, diffusers, skincare, haircare, household cleaning items, and vitamin/supplement lines. Products are sold primarily through a direct-selling/MLM model using “Wellness Advocates” and wholesale customers, as well as through doterra.com and regional doTERRA websites.
A doTERRA charge on your bank or card statement typically appears when you purchase oils or wellness products through a Wellness Advocate, place an order on doterra.com, or participate in their Loyalty Rewards Program (LRP) autoship. Common reasons include one-time product orders, enrollment kits, the annual membership renewal fee, monthly LRP/auto-ship orders, or promotional bundles. You might also see temporary authorization holds when you update your payment method or submit an order that has not yet fully processed; these usually drop off or are replaced by the final settled charge.
If you’re unsure about a doTERRA charge, start by logging into your account at doterra.com (or the regional site) and checking Order History and Loyalty Rewards orders for the date and amount that match the transaction. Look for confirmation emails in the inbox associated with your account and ask any family members who may share your card or have access to your doTERRA login. For help resolving billing questions, you can contact doTERRA customer service through the Support/Contact page on doterra.com or by calling your region’s support number; have your order number, account email, and the exact charge amount/date ready. If you enrolled through a Wellness Advocate, they can also help you identify autoship settings, cancel or adjust LRP orders, and clarify any membership or renewal fees.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to doTERRA.
Why do I see a monthly or recurring doTERRA charge on my statement?
A recurring monthly doTERRA charge is most often linked to a Loyalty Rewards Program (LRP) order or another saved auto-ship template on your account. These orders process on the date you selected when you set up LRP, and the amount can vary depending on what’s currently in your cart, taxes, and shipping. Log into your account at doterra.com and go to your Loyalty Orders/Subscriptions section to see your next processing date and contents, and adjust or cancel if needed.
What are common doTERRA charge amounts and what might they correspond to?
Common doTERRA charges include one-time product orders (which can vary widely in price), enrollment kits (often a larger one-time charge), and the annual membership renewal fee, which in many regions is around the cost of a single bottle of oil and may include a free product. Smaller recurring amounts can be monthly LRP orders with a few items; larger recurring charges may indicate a higher-volume LRP template or bundled kits. To see exactly what your charge includes, check the matching order in your Order History at doterra.com.
How do I cancel or change my doTERRA Loyalty Rewards (LRP) or autoship order so I stop getting charged?
Sign in to your doTERRA account at doterra.com and go to the Loyalty Rewards or Manage Subscriptions section of your account. From there, you can change the processing date, edit the products, reduce the order value, or cancel the LRP template entirely. Be sure to save changes and confirm that the next processing date shows as cancelled or updated, and make these changes at least one business day before the scheduled processing date to avoid another charge.
Why was I charged by doTERRA after I thought I cancelled my account or LRP?
doTERRA charges when an order actually processes on the scheduled date, not when you first set up or edit your template. If you cancelled or edited your LRP after the order had already processed, that shipment and charge will still go through, and your changes will apply to future cycles only. Check your Order History for the processing date and review any email confirmations; if the order shows as processed and shipped, you may need to contact customer service to ask about return or refund options.
How can I request a refund or return for a doTERRA order I was charged for?
doTERRA generally offers a return and refund policy on unopened, resalable products within a set time window (this can vary by region), and in some cases partial credit for opened products. To request a refund, log into your account and use the Returns/Support section, or contact customer service through the phone or chat options listed on the Contact page at doterra.com. Have your order number, product details, and the reason for return ready; note that shipping costs and return shipping may not always be refundable.
What are the doTERRA membership or enrollment fees I might see as a charge?
If you sign up as a wholesale customer or Wellness Advocate without an enrollment kit, you may be charged a one-time enrollment fee, and in many markets there is a yearly renewal fee that can appear as a small annual charge on your statement. Often, that renewal includes a free bottle of essential oil, effectively offsetting much of the fee’s value. You can see your enrollment and renewal details, including dates and costs, in your Account or Membership settings on doterra.com.
Why do I see a small or duplicate pending doTERRA charge on my card?
Small or duplicate doTERRA charges in “pending” status are often authorization holds placed by your bank when you submit an order or update your card details. These holds verify that your card is valid and have no final impact once the actual order amount settles. Usually, the pending authorizations drop off within a few business days, leaving only the single, final order charge; if they remain or post as duplicates, contact your bank and doTERRA customer service with a screenshot of the transactions.
How can I contact doTERRA about a charge and find the matching receipt?
To find a receipt, log into your account at doterra.com and go to Order History, then open the invoice that matches the charge amount and date on your statement; you can view or download it for your records. For direct help, visit the Contact or Support page on doterra.com to access phone numbers, live chat (where available), and email forms for your region. When you reach out, provide your full name, account email, approximate charge amount, last four digits of the card used, and the transaction date so support can quickly locate the order.