Driversnote is a mileage tracking and logbook software service that helps individuals and businesses automatically track and document driving for reimbursement and tax purposes.
Driversnote is a mileage tracking and logbook software service designed for individuals, freelancers, and businesses that need accurate driving records for reimbursements and tax documentation. Based in Copenhagen, Denmark, Driversnote offers mobile apps and web access that automatically track trips via GPS, organize drives by purpose (business, personal, commuting), and generate IRS- and tax-agency–compliant mileage reports. The service integrates with popular calendar tools, supports multiple vehicles and workplaces, and helps users stay compliant with local tax rules by maintaining detailed, time-stamped logs.
A Driversnote charge may appear on your bank or card statement when you pay for a Plus (paid) subscription after using the free version or a trial, or when you switch from monthly to annual billing. Users are typically billed on a recurring basis—either monthly or yearly—until the subscription is cancelled. You may also see a charge if you upgraded from the free plan, added extra team members under a business account, or renewed a previously cancelled subscription. In some cases, your bank may show a small temporary authorization when you first sign up or update your payment method; this is a verification hold and not a finalized charge.
If you’re unsure about a Driversnote charge, first log in at driversnote.com or via the mobile app and check your account’s Billing or Subscription section for your current plan, invoices, and payment history. Look for confirmation emails or receipts from Driversnote in the inbox associated with your account, including your spam or promotions folders. For questions or to dispute a charge, you can contact Driversnote support through their Help/Support section on the website or in the app, where you can submit a ticket or email their customer service team. Before contacting your bank, verify whether family members, employees, or teammates might have used your card for a subscription, and have the date, amount, and the last four digits of the card ready to help Driversnote locate the charge quickly.
Bank Statement Variations
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These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Driversnote.
Why do I see a recurring monthly or yearly charge from Driversnote?
Driversnote operates on a subscription model for its Plus (paid) features, which include unlimited automatic trip tracking, advanced reporting, and business tools. If you selected a monthly plan, you’ll see a charge about once per month on or near your billing date; if you chose an annual plan, you’ll see a single, larger charge once per year until you cancel. You can confirm your billing frequency and next renewal date in the Billing or Subscription section of your Driversnote account.
What are Driversnote’s typical subscription options and prices?
Driversnote generally offers a free plan with limited features and a Plus (paid) subscription that unlocks unlimited automatic tracking and full report exports. Pricing is usually available in both monthly and annual forms, with the annual plan discounted compared to paying month to month. Because prices can vary by region, currency, and promotion, you should check the current plans and amounts directly at driversnote.com/pricing or within the app’s Upgrade/Subscription page.
Why was I charged by Driversnote after a free trial or using the free version?
If you started a free trial of Driversnote Plus and added your payment details, your subscription may automatically convert to a paid plan at the end of the trial unless you cancel beforehand. Additionally, if you were using the free plan and later upgraded in the app or on the website, the first billing date will be when that upgrade takes effect. You can review your trial and upgrade history, including start and renewal dates, in your account’s Billing or Subscription settings.
How do I cancel or pause my Driversnote subscription so I’m not charged again?
To cancel, log into driversnote.com or open the app, go to your Account or Settings area, and open the Billing/Subscription section, then choose the option to Cancel or Downgrade to the free plan. If you subscribed through the App Store (iOS) or Google Play (Android), you must cancel directly via your Apple or Google account subscriptions, not through the Driversnote website. After cancellation, your subscription remains active until the end of the current billing period, and you can still access your existing mileage data on the free plan.
Why do I see a small or duplicate-looking Driversnote charge or a $0/$1 authorization?
Banks may display a small temporary authorization (often $0 or a very low amount) when you first add or update a card with Driversnote; this is a verification check and is automatically released and not captured as a real payment. In some cases, a pending charge and a finalized charge for the same period may briefly appear at the same time, but the pending one should disappear once the payment settles. If you see multiple completed Driversnote charges of the same amount on the same day, contact Driversnote support with screenshots of your statement so they can investigate potential duplicate billing.
How can I get a refund for a Driversnote charge I don’t recognize or no longer want?
Refunds are handled according to Driversnote’s refund policy, which typically does not offer automatic refunds for unused time but may consider requests in cases of mistaken or unauthorized charges. First, verify whether a colleague, employee, or family member used your card for a subscription. Then contact Driversnote support through their website or app with the date, amount, and last four digits of the card so they can locate the payment; if you subscribed via Apple or Google, you’ll usually need to request a refund through the App Store or Google Play’s refund process.
How can I contact Driversnote about a charge or get a copy of my invoice?
You can access invoices and payment history by logging in at driversnote.com and going to your Account > Billing or Subscription area, where you can download PDF receipts for each payment. If you need help with a specific charge, use the Help/Support section on the website or in the app to submit a support request, or use the listed support email to contact their team. Include your account email, charge date, amount, and any invoice or reference number to speed up resolution.
Why is my business or team account being charged more than a standard Driversnote subscription?
If you manage a business or team account in Driversnote, your total charge may include multiple seats or team members, each billed under the selected plan. Adding new employees, vehicles, or workplaces under a team subscription can increase the overall amount billed at renewal. You can review active team members, seat counts, and detailed plan costs from the Team or Organization section of your Driversnote account’s settings and adjust them before your next billing date if needed.