Question 1

Why did I receive a charge from EasyPOS on my business card?

Accepted Answer

A charge from EasyPOS typically indicates your business purchased POS hardware (such as terminals, receipt printers, barcode scanners, or cash drawers) or software/services (such as POS licenses, setup, or support). Many EasyPOS customers place orders by phone or email that are later charged to the stored card or processed against an invoice, so the person who approved the purchase may be different from the person reviewing the statement. Check recent EasyPOS quotes, invoices, or email confirmations to see which order matches the amount and date.

Question 2

Does EasyPOS charge a recurring subscription fee for POS software or support?

Accepted Answer

Yes, in addition to one‑time hardware purchases, EasyPOS may offer POS software licenses and support or maintenance plans on a recurring basis (commonly monthly or annually). These fees often cover software updates, remote support, and sometimes cloud backup or integration services. The recurring amount and billing frequency will be specified on your EasyPOS quote or service agreement; common recurring charges are flat monthly fees per terminal or per store.

Question 3

What are common EasyPOS charge amounts I might see on my statement?

Accepted Answer

EasyPOS charges can vary widely depending on what you purchased. Smaller amounts (for example, AUD $30–$150) are often related to software subscriptions, support plans, or minor accessories, while larger amounts (AUD $500–$5,000+) usually relate to full POS systems, multiple terminals, or bundled hardware packages. If your business recently upgraded or added new terminals, a higher one‑time charge from EasyPOS is likely linked to that project.

Question 4

How do I cancel or change my EasyPOS software subscription or support plan?

Accepted Answer

To cancel, downgrade, or pause an EasyPOS subscription or support agreement, you’ll need to contact EasyPOS directly via the support or sales contact details listed on easypos.net.au. Have your business name, site/location, and invoice or customer number ready so they can locate your account. Most ongoing agreements require notice before the next billing cycle (e.g., 14–30 days), so submit your cancellation request as early as possible and ask for written confirmation via email.

Question 5

Why do I see a small or temporary EasyPOS charge that later disappeared?

Accepted Answer

A small amount (often a few dollars or less) that appears as ‘pending’ and then drops off is usually an authorisation hold used to verify your card when placing an order or updating payment details with EasyPOS. This is not a completed sale and should automatically reverse within a few business days, depending on your bank. If an authorisation remains pending for more than a week, contact your bank and EasyPOS to confirm the status of the order.

Question 6

How can I get a copy of my EasyPOS invoice or receipt for this charge?

Accepted Answer

Invoices and receipts from EasyPOS are typically emailed to the address provided at the time of ordering—often your accounts, admin, or store email. Search for ‘EasyPOS’ or ‘easypos.net.au’ in your email, including spam or junk folders, and match the invoice total to your statement charge. If you can’t find it, contact EasyPOS through their website and request a copy, providing your business details, approximate transaction date, and the amount charged.

Question 7

How do I request a refund or dispute a charge from EasyPOS?

Accepted Answer

If you believe an EasyPOS charge is incorrect (for example, duplicate billing, wrong amount, or cancelled service still being billed), contact EasyPOS first with your invoice number, proof of cancellation (if applicable), and a copy or screenshot of the transaction from your statement. They can verify the order, correct errors, or process a refund if warranted, subject to their returns and service policies. If you cannot resolve the issue directly with EasyPOS, your next step is to contact your bank or card issuer to lodge a formal dispute.

Question 8

What should I do if I don’t recognise an EasyPOS charge and we don’t use their POS system?

Accepted Answer

Start by confirming internally that no one in your organisation recently purchased POS equipment or services for a new site, popup location, or event, as these orders sometimes use a different card than your usual business expenses. If no one recognises the transaction, contact EasyPOS with the exact posting date, amount, and the last four digits of the card so they can look up whether the charge is associated with your business details. If they cannot locate a matching, valid order, immediately report the transaction as unauthorised to your bank or card provider so they can secure your account and investigate further.

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