About EatFirst
EatFirst is an Australian-based corporate catering and office pantry platform that connects businesses with a curated network of local restaurants, cafés and professional caterers. Operating primarily via its online marketplace at eatfirst.com.au, it allows companies to order catering for meetings and events, as well as ongoing office pantry items like snacks, fruit, milk, coffee and beverages. EatFirst focuses on business customers rather than individual consumers, offering consolidated ordering, centralised invoicing and options tailored to workplaces of various sizes across Australia.
A charge from EatFirst will usually appear on a bank or card statement after a company places an order for corporate catering, team meals, office pantry or kitchen supplies through the EatFirst platform. This can include one‑off orders (for events, workshops or client meetings), recurring office pantry deliveries, or scheduled meal programs. Some businesses set up recurring or standing orders that are billed on a regular cycle (e.g. weekly fruit boxes or monthly pantry top‑ups), and you may also see separate charges if multiple orders were placed on different dates or fulfilled by different suppliers under one account. In some cases, a temporary authorization hold may appear when a new card is added or an order is confirmed, which is later adjusted to the final order total.
If you’re unsure about an EatFirst charge, start by checking internal records: ask your office manager, admin team, finance department, or whoever manages catering and staff benefits in your organisation, as orders are typically made under a company email or cost centre. You can also log in to the company’s EatFirst account (if you have access) and review past orders, invoices and payment history under the “Orders” or “Billing” sections. For unresolved questions, use the contact or support section on eatfirst.com.au to reach their customer service team with your company name, ABN (if applicable), approximate charge amount, and statement date so they can locate the order, provide a copy of the invoice, adjust billing issues, or help with cancellations and refunds where eligible.