EatNow was an Australian online food ordering platform that allowed customers to order takeaway and delivery from local restaurants via its website and mobile apps.
EatNow was an Australian online food ordering platform based in Sydney, New South Wales. It allowed customers to browse local restaurants, view menus, and place takeaway or delivery orders through its website (eatnow.com.au) and mobile apps. EatNow partnered with a wide range of restaurants—pizza, Thai, Chinese, Indian, burgers, and more—and processed payments on behalf of those restaurants using credit/debit cards and other local payment methods. EatNow later merged into Menulog, another major Australian food delivery service, and the EatNow-branded platform was gradually phased out.
A charge from EatNow on your bank statement typically relates to a takeaway or delivery order you (or someone in your household) placed via the EatNow website or app. This could be a one-time order, a split bill where your card covered part of the amount, or a charge for additional items or adjustments made by the restaurant (such as upgrades or substitutions) that were processed through EatNow’s payment system. In some cases you might also see a temporary authorization hold when you first place an order or update your payment details; this hold should either convert to the final order amount or disappear within a few business days. EatNow did not run ongoing subscription plans, so recurring monthly charges are unusual and may indicate repeated separate orders or a saved-card account making frequent purchases.
If you’re unsure about an EatNow charge, start by checking your email for order confirmations from EatNow or Menulog around the transaction date, as well as any SMS receipts. Review your bank statement for the exact date, amount, and description, and compare it with your past takeaway orders or anyone else who may have used your card. Since EatNow has been absorbed into Menulog, billing or refund questions are generally handled by Menulog support; you can visit menulog.com.au, log into your account, and check your past orders or use their Help/Support section to query a charge or request a refund. If you still believe the charge is incorrect and cannot resolve it with support, contact your bank to dispute or block further payments.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to EatNow.
Why do I see a charge from EatNow on my bank statement when the restaurant had its own name?
EatNow acted as the online ordering and payment processor for many local restaurants, so even if you ordered from a specific venue, the payment could be billed under “EatNow,” “EATNOW.COM.AU,” or a similar description. The restaurant prepared and delivered the food, while EatNow handled the secure payment and order routing. Check the date and amount against any takeaway orders made from the same period, even if you remember the restaurant name rather than EatNow.
Did EatNow have subscription or membership fees that could cause recurring charges?
EatNow did not operate on a subscription or membership model; all charges were tied to individual food orders. If you see repeated EatNow charges, they almost always represent separate orders placed on different dates, possibly by someone with access to your saved card in the app or website. Review your email inbox for multiple order confirmations and check with other household members who may have used your details to order.
What typical amounts did EatNow charge for orders?
EatNow charges usually matched the total order value shown at checkout, which included food prices, delivery fees (if applicable), and promotional discounts or vouchers. Smaller amounts (e.g., under $10–$15) may reflect a light meal, sides, or a voucher-heavy order, while larger amounts could be family orders or group meals. If the amount on your bank statement doesn’t match what you recall, look for an email receipt from EatNow or Menulog showing the exact itemized total and any adjustments.
Why do I see a small or duplicate EatNow charge, or a pending amount that later disappeared?
EatNow may have placed a temporary authorization hold on your card when you submitted an order or updated your payment details. This hold checks that your card is valid and has sufficient funds and may appear as a small or pending transaction, sometimes separate from the final order amount. Authorization holds should either convert to the final charge or automatically drop off your statement within a few business days, depending on your bank’s policies.
How can I cancel an EatNow order or stop further charges?
Because EatNow orders were processed in real time and sent directly to restaurants, cancellation was only possible for a short window after placing the order and usually required contacting the restaurant or support immediately. Now that EatNow has merged into Menulog, any active or future orders would typically appear in a Menulog account instead. To prevent further charges, remove your saved payment methods in any related apps, ensure no one else is using your details, and if necessary ask your bank to block or replace your card.
How do I request a refund for an incorrect or unwanted EatNow charge?
For historical EatNow orders, refunds were generally handled through EatNow’s customer support or the partner restaurant, depending on the issue (e.g., missing items, wrong order, or restaurant cancellation). Since the service has been merged into Menulog, similar issues are now addressed by Menulog support: log into your account at menulog.com.au (if your EatNow account was migrated), go to your order history, and use the Help or Report a Problem option for that order. If you no longer have access to the account or cannot match the charge to any order, contact Menulog support directly with the transaction date, amount, and the last four digits of your card so they can investigate.
How can I confirm which EatNow order a specific charge relates to?
Start by searching your email (including spam and archived folders) for terms like “EatNow,” “order confirmation,” or “Menulog” around the date of the charge. Each confirmed order should have an email receipt with the restaurant name, order items, total amount, and payment method. If your EatNow account was later migrated, you may also see the order in your Menulog order history when you log in with the same email address; if you still can’t match the charge, reach out to Menulog support or your bank for further details.
Who do I contact now that EatNow has merged into Menulog if I still have a billing issue?
While the EatNow-branded platform is no longer active, most of its operations and customer support functions were absorbed by Menulog. Visit menulog.com.au and go to the Help or Contact Us section to reach customer service via online form or in-app support; provide your name, email, approximate order date, charge amount, and any reference numbers from your bank. If Menulog cannot locate the transaction or confirms it is not related to their systems, contact your bank to dispute the charge and ensure your card details are secure.