Ecobin is an Australian company that designs and sells colour‑coded recycling and waste bins and systems for homes, offices, schools and other workplaces, with a focus on sustainability and locally made, carbon‑offset products.
Ecobin is an Australian-owned company based in Melbourne, VIC, specialising in colour‑coded recycling and waste bin systems for homes, offices, schools and other workplaces. Their products are designed to make separating waste simple and visually intuitive, using clear labels and consistent colour schemes for landfill, mixed recycling, organics, soft plastics and more. Ecobin emphasises sustainability, using recycled and recyclable materials where possible, partnering with local manufacturers, and offsetting the carbon footprint of their products and operations.
A charge from Ecobin may appear on your bank or card statement if you have purchased recycling or waste bins, bin liners, signage, trolleys, or a complete waste‑sorting system from ecobin.com.au or via an invoice they processed. Charges can be for one‑off online orders, bulk workplace or school orders, repeat orders of liners or replacement lids, or for subscription-style arrangements where an organisation receives regular deliveries. You may also see temporary authorisation holds if you placed an order that was later modified or cancelled, or if your card details were validated before an invoice was finalised.
If you don’t recognise an Ecobin charge, first check your recent emails for order confirmations or tax invoices from ecobin.com.au and ask colleagues, facilities staff, or family members whether they placed an office or household order. Log into your Ecobin online account (if you created one) to view order history and invoices, or refer to any purchase orders if it was a business transaction. For unresolved questions, use the contact details on their website—typically a phone number, email support, and a contact form—providing the exact charge amount, date, and the last 4 digits of the card used so they can locate your order and explain or correct the charge if needed.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ecobin.
Why do I see a charge from Ecobin on my statement when I haven’t personally ordered bins?
Ecobin frequently supplies businesses, schools and workplaces, so the charge may relate to an office, classroom or facilities order placed by an administrator or purchasing department using a shared or corporate card. Check with your office manager, procurement team, or school administration to see if they recently ordered recycling or waste bins, signage, or liners from Ecobin. The transaction may also be tied to a purchase order rather than a personal account, so look for any related internal POs or invoices.
What are typical Ecobin charge amounts and what do they usually include?
Ecobin sells individual bins, bin “families” (sets for multiple waste streams), accessories, and signage, so transaction amounts vary. Smaller home or classroom orders might range from tens to a couple of hundred Australian dollars, while larger workplace fit‑outs or bulk school orders can be several hundred or more, reflecting multiple bins and accessories plus freight. Your statement total normally includes GST (for Australian customers) and any shipping charges shown at checkout or on your invoice.
Does Ecobin offer subscriptions or recurring billing for their products?
Ecobin’s core business is one‑time sales of bins and related products, but some organisations arrange regular or repeat orders for liners, labels or replacement components. In these cases, you may see recurring charges at agreed intervals (for example, monthly or quarterly) based on a standing order or contract. If you are unsure whether a recurring order was set up, review your invoices or purchasing agreement, or contact Ecobin with your business name and charge details to confirm.
How can I cancel or change a recurring Ecobin order or standing arrangement?
If your workplace or school has arranged a recurring supply of Ecobin products, changes usually need to be made through the contact person listed on your original quote or invoice (often facilities, purchasing, or administration). That person can email or call Ecobin to pause, cancel, or adjust quantities and delivery frequency. If you manage the account yourself, reach out via the contact details on ecobin.com.au with your customer or invoice number so they can update or cancel the arrangement before the next billing or dispatch cycle.
How do I request a refund or correction for an Ecobin charge I don’t recognise or that seems incorrect?
Start by locating any related Ecobin invoice, online order confirmation, or purchase order and verify quantities, prices, and shipping charges. If the amount still appears wrong—or you believe the transaction is unauthorised—contact Ecobin directly with the transaction date, amount, and last 4 digits of the card, along with any invoice or order numbers. They can review the payment, explain the charge, and where appropriate process a refund or credit according to their returns and refund policy (for example, for damaged goods, incorrect items, or clearly erroneous charges).
Why do I see a pending or temporary Ecobin charge that later disappears or changes amount?
When you place an order online, your bank may show an initial authorisation hold from Ecobin to confirm your card details and available funds. If your order is later adjusted (for example, shipping recalculated, items out of stock, or a manual invoice issued), the original authorisation may be reversed and a new charge applied for the final amount. The temporary authorisation usually drops off your account within a few business days, depending on your bank’s policies.
Where can I find receipts or tax invoices for my Ecobin purchase to match the charge on my statement?
For online orders placed via ecobin.com.au, a tax invoice is typically emailed to the address you provided at checkout and may also be accessible via your online account if you created one. For business, government or school orders placed via quote and invoice, your invoice is usually sent to the nominated accounts or procurement email. If you can’t locate the document, contact Ecobin with your organisation name, approximate order date, and the amount charged, and they can resend the invoice or receipt.
How can I contact Ecobin about a charge or billing question?
Visit ecobin.com.au and navigate to their Contact or Support page for the most up‑to‑date phone number and email address for customer service. When you reach out, include your full name or organisation name, charge amount, date of transaction, and any order or invoice numbers so they can quickly locate your record. For urgent issues—such as suspected card fraud—also contact your bank or card issuer to report the transaction while Ecobin reviews it from their side.